1. Performing Missions For America Civil Air Patrol Crew Resource Management

2. Performing Missions For America Skills of CRM Mission / Flight Analysis Assertiveness Decision Making Communication Leadership Adaptability and Flexibility Situational Awareness

3. Performing Missions For America What is Mission / Flight Analysis? Phases of Mission / Flight Analysis Preflight In-flight Post flight Preflight Analysis Planning Preparation Briefing Mission / Flight Analysis

4. Performing Missions For America Briefing continued Characteristics of an Effective Brief Professional Stay Focused Assigns Responsibilities Interactive Complete Mission / Flight Analysis

5. Performing Missions For America In-Flight Mission Analysis Short-term Planning Monitoring Mission Progress Identifying and Reporting Challenges or Changes Post Mission Analysis Selective Review Interactive Timely Mission / Flight Analysis

6. Performing Missions For America What is Assertiveness? Comfort Level Behavior Continuum Barriers to Assertiveness Position of Authority Experience Rank Lack of Confidence Fear of Reprisal AssertivenessAssertiveness

7. Performing Missions For America What is Decision Making? Assessing the Problem Verifying Information Identifying Solutions Anticipating Consequences of Decisions Informing Others of Decision and Rationale Evaluation Decisions Decision Making

8. Performing Missions For America What is Communication? Types of Communication Verbal (Involves words) Non-Verbal (Everything but words) Process of Communication Sender’s Responsibility Communicate in the Appropriate Mode Verbal versus Non-Verbal Convey Information Accurately and Concisely Provide Information at the Appropriate Time Request Verification or Feedback CommunicationCommunication You don’t need audio to hear what our pilot is saying.

9. Performing Missions For America Receivers Responsibility Actively Listen Active verses Passive Role Take Action as a Result of Communication Answer or Respond to Communication Ask for Clarification of Unclear Communication CommunicationCommunication

10. Performing Missions For America Barriers to Communication Noise Rank or Experience Task Overload Gender Attitude Culture Actively Listen Active verses Passive Role Take Action as a Result of Communication Answer or Respond to Communication Ask for Clarification of Unclear Communication CommunicationCommunication

11. Performing Missions For America What is Leadership Types of Leadership Designated Leadership Responsible Makes Final Decision Normal Mode of Leadership Functional Leadership Leadership by Knowledge or Expertise Occurs When the Need Arises LeadershipLeadership

12. Performing Missions For America Responsibilities of Leadership Crew Performance Direct Actions Ask for AssistanceLeadershipLeadership

13. Performing Missions For America Traits of an Effective Leader Respected Decisive Delegates Tasks Provides Feedback Leads by Example Keeps Crew Informed Open to Suggestions Builds Team Spirit Directs and Coordinates Activities Maintains a Professional Atmosphere Knowledgeable of how to do the Mission LeadershipLeadership

14. Performing Missions For America What is Adaptability and Flexibility? Situations That Require Quick Action When Un-briefed Situations Arise When a Routine Mission Becomes an Emergency When Transitions Occur When a Crew Member is Incapacitated When Interactions Are Strained Adaptability & Flexibility

15. Performing Missions For America Maintaining Adaptability and Flexibility Anticipate Problems Recognize and Acknowledge any Changes Offer Alternative Solutions Provide and Ask for Assistance Interact Constructively with Others Adaptability & Flexibility

16. Performing Missions For America Setting the Tone for Adaptability and Flexibility Establish an Open, Professional Atmosphere Ensure the Crew Understands the Mission Adaptability & Flexibility

17. Performing Missions For America What is Situational Awareness? Perception Versus Reality View of the Situation Incoming Information Expectations and Biases Incoming Information Versus Expectations Situational Awareness

18. Performing Missions For America Factors That Reduce Situational Awareness Insufficient Communication Fatigue / Stress Task Overload Task Under Load Press On Regardless Philosophy Situational Awareness

19. Performing Missions For America