2. IBD PATIENT PANELS WORK PLANING

3. Work Planning is a cycle of: -review – reflection – planning – action – reflection - review – A systematic way of focussing and organising work and reviewing progress

4. WORK PLANING Internal Focus External Focus

5. WORK PLANING Event Seminar Open day

6. WORK PLANING Activity – survey

7. WORK PLANING Frameworks for planning:- Patient Journey IBD Standards

8. WORK PLANING Meeting the NHS: Educational - a series of speakers on different topics Influence – someone with a responsibility for an area that needs improvements

9. WORK PLANING Work Planning is a cycle of: - review – reflection – planning – action – reflection - review -

12. WORK PLANING LEEDS IBD PATIENT PANEL AREAS OF ATTENTION BY THE PANEL 2008_10 The Panel has been active for two years. This note lists the areas where the Panel has focused its attention The publication of the IBD Standards has set a framework for future attention

13. WORK PLANING Outpatients Questionnaire re patient experience to prioritise areas for attention A single standard of service across all sites in Leeds Standard of accommodation at the LGI in particular Access to Flare Up Clinic (problem with booking service) Delays in follow ups – use of telephone/email clinics to resolve Patient information Renaming of Colitis Clinic to Crohn’s and Colitis Clinic Review of patient experience – suggestion box

14. WORK PLANING IBD Nurse and other clinical support Funding for 2 nd IBD nurse Access to Dietetics Access to Psychology

15. WORK PLANING Inpatients Centralisation and co-location of wards at LGI A&E admissions Questionnaire re patient experience and report forming baseline for assessing the impact of centralisation and other changes Patient information

16. WORK PLANING PCT Recognition of IBD standards Tariff for e.g. telephone clinics Involvement in service redesign

17. WORK PLANING General re Panel  Website  Email  Communication  Membership

18. WORK PLANING The Panel has met with the Chief Executive of the Trust and the Director of Quality. The clinical team are active members of the Panel. Ian Johnston Chairman