1. Microsoft Operations Manager 2005 Architecture and Deployment Jonathan Whiteman Microsoft Europe, Middle East and Africa jonwhite@microsoft.com Jonathan Whiteman Microsoft Europe, Middle East and Africa jonwhite@microsoft.com

2. Presentation Overview MOM Overview Architectural Overview Planning a MOM 2005 Deployment Deploying MOM 2005

3. MOM 2005 Capabilities Stay Aware Be Accountable Identifying your IT health issues before they become problems through built-in application intelligence. Improving the efficiency of your IT operations through actionable best practices. Supporting your IT operations through sharing of key service level and performance information. Effectively Respond

4. Reporting Web-based management reports Scheduled Publishing Event and performance management Enterprise event collection Rules-based filtering and consolidation Proactive alerting/action response Applications/Role Monitoring Health Model Rules libraries Built-in knowledge-base Enterprise ready Central console Full redundancy ExtensibleMCF MOM 2005 Delivers Automation Scripts Scripts Tasks Tasks Diagnostics Diagnostics

5. MOM 2005 Key Features Event and Performance Management  Enterprise event collection  Rules based filtering and consolidation  Proactive alerting/action response Application and Service Monitoring  Rules libraries  Built-in knowledge-base Automation  Tasks  Scripts  Diagnostics Reporting  Web based management reports  Scheduled publishing Enterprise Ready  Central console  Topological Views  Full redundancy  Extensible

6. MOM Interface Overview Demo

7. MOM 2005 Architectural Overview

8. MOM Database

9. Management Server Web Console Server MOM Connector Framework (MCF) File Transfer Server

10. Managed Computer Types Agent-managed Computer Agentless Managed Computer Unmanaged Computer

11. Consoles Administrator/Operator Consoles Web Console Reporting Console

12. Reporting MOM Data Warehouse SQL Reporting Services Database MOM Reporting Server

13. Architecture Management Server Reporting Server Agent Agentless MOM Service Server Local Agent Data Access Service SDK Third Party Ticketing/Management System

14. Simple MOM Deployment

15. Advanced Features Reporting Web Console Multiple Management Servers

16. MOM 2005 Deployment Planning

17. Planning Basics There are three things to plan for  Capacity  Redundancy  Configuration

18. Planning For Capacity Two dimensions of planning for capacity  Breadth - number of managed computers  Depth - amount of data being collected  Breadth X Depth = Capacity Stay within support limits

19. Planning For Capacity Support Limits Managed Computers/Management Group = 4,000 Managed Computers/Management Server = 2,000 Management Servers/Management Group = 10 MOM Database Size = 30GB Data Warehouse Size = 1 TB

20. Planning For Capacity Determining Data Flow There are essentially four types of data  Performance Data  Events  Alerts  Attributes/Service Discovery Data There are two dimensions to data  Size  Relatively fixed  Quantity  MPs define default quantity but user can adjust

21. Planning For Capacity Performance Calculations – FOR REFERENCE Performance Data  1 Performance Counter sample = 200 bytes  Large quantity  10,000 samples/managed computer/day or 7/min Event  1 Collected Event = 2500 bytes  Large quantity  200 events/managed computer/day Alert  1 Alert = 6000 bytes  Small quantity  4 alerts/managed computer/day Attributes  Small size  Small quantity

22. Planning For Capacity Performance Calculations – EXAMPLE Managed Computers = 2,000 Alerts/day = 2,000 * 4 = 8,000 bytes Data/day = 8,000 * 6,000 = 48,000,000 bytes Events/day = 2,000 * 200 = 400,000 Data/day = 400,000 * 2,500 = 1,000,000,000 Perf/day = 10,000 * 2,000 = 20,000,000 Data/day = 20,000,000 * 200 = 4,000,000,000 Total = 5,048,000,000 bytes ~ 5 GB / day

23. Planning For Capacity For more advanced capacity planning, see the Performance and Sizing White Paper The details of capacity planning are less relevant if you are managing less than a few hundred servers

24. Planning For Redundancy Agent Failover 1500 Agents XX 1000 Agents

25. Planning For Redundancy Multiple Consoles/Servers Install multiple consoles in case one computer goes down Install multiple servers in case one goes down Use Virtual IP Addresses (VIPs) for web sites

26. Planning For Configuration Firewalls – DETAIL FOR REFERENCE HTTP is supported through firewall  Web Server  Web Console  Reporting Server  Reporting Console  File Transfer Server  Agent  MCF MOM channel communication is supported  Agent  Management Server OLE DB communication is supported  Management Server  MOM Database  MOM Database  Data Warehouse  Data Warehouse  Reporting Server  SQL Reporting Services Databases  Reporting Server DCOM communication is possible (not recommended)  Administrator/Operator Console  Management Server RPC communication is not supported  Management Server  Agentless Managed Computer

27. Planning For Configuration Firewalls – Additional Configuration MOM Channel  1270 HTTP  1271 (MCF)  1272 (Web Console)  Use SSL for encryption/authentication OLE DB  1433, 1434 DCOM (not recommended)  Use DCOM port binding  Turn off network address translation  135  See whitepaper on Using DCOM with FirewallsUsing DCOM with Firewalls

28. Planning For Configuration Network Speeds Determining where to put the Management Server depends on 3 factors  # Agents/site  Network speed between sites  # of sites Rules of thumb  If # of sites > 10 then use central management servers  Large # of Agents per site usually indicates remote management servers

29. Planning For Configuration Network Speed Formulas – FOR REFERENCE # Agents/SiteNetwork Speed# of Sites Management Server Location SmallHigh Central SmallHighLowCentral SmallLowHighCentral SmallLow Remote LargeHigh Central LargeHighLowRemote LargeLowHighCentral LargeLow Remote

30. Deploying MOM 2005

31. Upgrading Versus New Deployment Stand-alone User Interface Database (OnePoint) Management Server (DCAM) Agents Reporting Reporting AKM Files Reports Management Packs Database(OnePoint) Management Server Stand-alone User Interface Agents Reporting Reporting AKM Files Reports Management Packs Upgrade New Install

32. Visual Upgrade Overview Stand-alone User Interface Database (OnePoint) Management Server (DCAM) Agents Reporting Reporting AKM Files Reports Management Packs 2005 2005 2005 2005 2005 2005 2005 20052005

33. Visual Install Overview Database Management Server User Interface Agents Reporting Reporting AKM Files Reports Management Packs

34. Installing The Database Database Management Server User Interface AgentsReporting AKM FilesReports Management Packs

35. Installing The Database Understanding the DAS Account What is the DAS Account?  DAS = Data Access Server (COM+ Application)  During database setup, the DAS Account is granted database owner rights on the OnePoint database.  Used to connect from the DAS to the OnePoint database. What account should I use?  If you have a stand-alone database server: A domain account  If you have a database/Management Server and don’t plan to deploy any additional Management Servers: Use Local System.  Use the same account you used in MOM 2000 SP1  Use the same account for all Management Servers  No special privileges are required – setup will allocate the required privileges for you

36. Install The Management Server Database Management Server User Interface Agents Reporting AKM FilesReports Management Packs

37. Install The Management Server The MOM Service The MOM service will always run as Local System or Network Service  Local System  Windows 2000  Windows XP  Network Service  Windows 2003

38. Install the Management Server Understanding the Action Account What is the ‘Action Account’ used for?  Collect data from providers  Run responses  Push install/uninstall agents (optionally)  Run computer discovery What account should I use?  A domain account  For automatic agent management use an account which is an administrator on all of the computers you will be managing with that DCAM  If you are running custom responses on the management server, the account must have the appropriate permissions to run the responses  For more details, see the MOM 2005 Security Guide

39. MOM Security Groups MOM Users MOM Authors MOM Administrators Best Practice: Create domain groups and add them to local groups on the Management Servers

40. Install The User Interface Database Management Server User Interface Agents Reporting AKM FilesReports Management Packs

41. Installing The Agents Database Management Server User Interface Agents Reporting AKM FilesReports Management Packs

42. Installing Agents Using the right accounts Agent Installation Permissions  If the Management Server Action Account is an administrator on the computers you are upgrading agents on, then use it.  Otherwise, use a different account which is an administrator. The account credentials will be encrypted and used temporarily and discarded. Agent Action Account  Use Local System unless you have a specific reason not to

43. Installing Agents Agent Action Account Low Maintenance  Use Local System  Never have to update the password  Not the most secure solution  Almost all MPs will work with Local System High Security  Grant necessary privileges based on which Management Packs will be run on that server. See MP documentation for detailed security requirements for each MP.  Use SetActionAccount.exe or Update Agent Settings task to update expired passwords

44. Installing Reporting Database Management Server User Interface Agents Reporting Reporting AKM FilesReports Management Packs

45. Reporting is comprised of the following components MOM Operational Database (OnePoint) Reporting Server (SystemCenterReporting) SQL Reporting Services Databases (ReportServer, ReportServerTempDB) SQL Reporting Services Web Site Installing Reporting

46. Installing Management Packs Database Management Server User Interface Agents Reporting AKM Files Reports Management Packs

47. Resources Deployment Kit  Deployment Guide  Supported Configurations Guide  Planning Tool  Planning Worksheets Newsgroups  Microsoft.mom Resource Kit

48. © 2003-2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.