1. LOGO Sripal Bachawat, C-Square Info Solutions Pvt Ltd

3. What we will understand now has lot of fundamental truth. May I request you to give your extended attention to understand it

4. Current Challenges/Opportunity Present Scenario of Pharma Industry Less than 5 per cent pharmacies have computerised. Retailer education and training is almost non- existent and there is shortage of trained staff. Also, pilferage is rampant Modern high tech Supermarkets, retail chains, Discount stores are rapidly penetrating in Indian market. The changes in the next 5 years in this business will be more than what has happened in the past 55 years.

5. Topic for the Day How is Future Why it is important to You How we can be part of this future story

13. WHY IT IS IMPORTANT TO YOU There are two primary choices in life; to accept conditions as they exist, or accept the responsibility for changing them. -Denis Waitley

14. Points to Ponder  Every Family will spend Average of Rs. 1000 Per Month for Health Care in coming future.  New type of Diseases emerging like Sleeping disorders/ Stress related Disorders etc

15. What Consumer wants  Basics Product Availability Speedy Service Smile  Advanced Ambience Trust (Perceived) Ego Satisfaction

16. Basics are Met Here

17. Advanced Needs are met here

18. It does not really matter whether I am right or you are right What matters most is what is right. - Chanakya

19. Change in Generation

20. What will be a good Bet? Bring the best of both worlds.

21. HOW YOU CAN BE PART OF THIS FUTURE STORY The ones who survive and grow are not the strongest or the smartest, but the ones who are most adaptable to the change - Darwin’s theory of Evolution

22. What will Make You Grow!

23. How we can be part of this future story

24. Which are new segment of people looking to partner with You You Non – Pharma Companies Mobile Companies Insurance Companies Media Companies Event organisers Analytics Survey Agencies

25. What Companies have to say  “The way to service chemists is different from the way one handles the grocer trade. One will have to design the service mix to suit the chemist trade. For certain categories, it has become very important for us, and therefore we have to invest in the channel.” - Nitin Paranjpe, executive director – HPC, HLL  “This is the model which we follow internationally as well. We believe that even smaller retailers can evolve, and we are helping them do so,” - Didier Villanueva, MD, L’Oreal India  We have to change and make ourselves important to them. This means there has to be a dedicated approach towards them and they cannot be clubbed together with other trade channels” - CK Ranganathan, MD, CavinKare

26. The Retail Divide Focus on one Category of Products (e.g., Titan) Depth Focus on All Category (e.g., Big Bazaar) Width Across the world we will see a clear divide among the retailers

27. Future Type of Pharmacies  speciality pharmacy (disease-focussed)  hospital pharmacy  clinic-cum-path lab pharmacy  wellness centres (for all preventive and curative solutions)  one-stop-shops for all medical sciences – allopathy, ayurveda, homeopathy  franchisee model Pharmacy  Pick up Pharmacy

28. Successful Retailer will have information on  Merchandise (Products)  Finance  Operations  Market inputs  Consumer

29. Mantra of success Give “One Stop Branded Experience” Move From Filling up of Prescriptions to an important partner in quality healthcare delivery. Give Convenience : This will always have higher weight age over other value added services Maintain right storage conditionsInstall AC / Coolers

30. Mantra of success Accept Credit Cards & other Vouchers like Sodexho etc Conduct Health awareness campaignsReminder for regular MedicineEmergency doctors on callfree collection of diagnostic samples andhome delivery

31. “It is the consumer who will drive inefficient retailers out of business, not the competition” - Retail Guru Rakesh Jain

32. IS YOU THE FUTURE OF PHARMA RETAIL IN INDIA

33. Thank you Sripal Bachawat C-Square Info solutions Pvt Ltd Ph: 98863 42955 Any Questions? E-Mail me @ sripal.bachawat@groupunnati.com sripal.bachawat@groupunnati.com