1. EFFECTIVE COMMUNICATION
FOR TODAY’S LEADERS

2. Lesson Objectives Define Communication Purpose of Good Communication
The Five Levels of Communication
Listening for Effective Communication
Barriers to Effective Communication
Ways to Improve Communication

3. COMMUNICATION OBJECTIVES
Define Communication
List Current Ways You Communicate
List the Pros and Cons of Technology in Communication

4. What is Effective Communication?
What are the Barriers to Effective Communication?
What are the keys to becoming an effective communicator?

5. Purpose of Communication
What is the Purpose of Communication
To Exchange Information
To Persuade
To Solve Problems
To Entertain

6. Five Levels of Communication
Intrapersonal
Communication with ones self
Interpersonal
One-to-One Communication
Group
To communicate information that is of common interest
Public
Large group, to serve the common man
Mass
Transferring a message to large groups through mass medium

7. Becoming a Good Listener
Group Exercise

8. How to Become a Good Listener
Be open to the conversation and willing to listen
Pay Attention and Show that you are really listening (Be Present)
Seek Clarification and paraphrase what you have heard
“I“ statements
Effective questioning
“You” statements

9. How to Become a Good Listener
Practice Using Communication Tools
Don’t ignore difficult issues
Be aware of your own attitude
Don’t be afraid of possible tension of conflict
Seek First to understand then to be understood
Be a role model
Remember, they are human too

10. Tips and Tricks
Pacing
Match your voice rate with the other person’s rate
Match your voice volume
Use some of the same words and phrases
Use similar gestures
Breathe at about the same rate without being obvious