1. WELCOME! University Library Services

2. If you need help… Email & Tel libraryhelp@sunderland.ac.uk IT helpline 24/7: +44 (0)191 515 2992 Library Tel: +44 (0)191 515 3691 Library Staff are Here to Help You

3. If you need help… Live Chat Got a question? We can answer your questions in real time using Live Chat. It’s Easy Quick Answers to Your Questions Library Staff are Here to Help You

4. Resources for your Assignments Electronic Books Our growing collection of e- books is easy to access from your college, at home or wherever you are. We always buy electronic titles of books on your reading lists when they are available.

5. Resources for your Assignments Electronic Journals and newspapers Journal Search makes it easy to search for and download electronic journals and newspapers wherever you are.

6. Library Website Library Website http://library.sunderland.ac.ukhttp://library.sunderland.ac.uk Access e-books using the Library Catalogue Access full text articles using Journal Search

7. Resources for your Assignments Document Delivery What if what you need isn’t available electronically ? Q A

8. Resources for your Assignments We’ll post books from our collections out to you. Simply reserve the item on the library catalogue. Check the library website for more information.

9. Resources Resources for your Assignments Would it be easier for you to use your local University Library? If you’re part time at a publically funded college or studying independently with the University you can use other University Libraries in the UK. Join the Sconul Access scheme in any of our site libraries or ask your Partnership Liaison Officer for an Application form.

10. Dedicated Web Pages

11. Skills for Learning Online Support Watch the Getting Started screencast for a demonstration of getting started with your username and password. Available from the Off- campus Pages of the Library or directly using the link below: Library Induction

12. Skills for Learning Online Support Library staff make screencasts & write guides to help you learn how to use library resources and make the most of them We call this type of help 'Skills for Learning'.

13. If you need help… We’re on Facebook Like us for regular updates to your wall. Ask us questions on our wall, vote in polls, view photographs of Sunderland, the University and more... http://www.facebook.com/UniOfSunLib

14. If you need help… Follow us on Twitter @UoSliboffcampus Follow us for updates about the library, news about e-resources, tips for searching databases, recommended free websites, online tutorials and more...

15. If you need help… Off Campus Blog Visit your dedicated web pages for a link to the Blog Posts from your librarian about resources for your subject, advice, interesting news, guides, links, recommendations and much more... Subscribe through RSS If you’re on tumblr log in and follow us http://www.uosliboffcampus.tumblr.com

16. Our Promise to You “We will always consider your comments and suggestions and respond to you. We will take action and develop services where appropriate.” If you would like to comment on any of our services or make suggestions we’d like to hear from you. Find the online feedback form at: http://library.sunderland.ac.uk/our-feedback-loop/leave-feedback/

17. Thanks for listening! University Library Services