1. PRESENTED BY: Barbara Jackson, PHR Claudia Giliberti, MBA www.utsa.edu/careercenter

2. What is the purpose of a RESUME????

3. Generates job interviews  Markets your skills  Prepares you for interviewing THE PURPOSE OF A RESUME

4. TYPES of RESUMES CHRONOLOGICAL Highlights stable work history and career progression Preferred by Human Resource Professionals Suggested for Entry level positions FUNCTIONAL Highlights skill sets - good for career changers For Experienced job seekers

5. On average, how long does an employer spend reading your resume? A. 2-3 minutes B. 20-30 seconds C. 1-2 minutes D. As long as it takes

6. Emphasize successes and achievements rather than job duties Quantify using numbers, percentages and dollar amounts (#, %, $) Utilize language and keywords used in the job posting Sell your strengths to the employer RELEVANT to the position you are interested in

7. CONCISE First person (do not use pronouns such as “I” or “my”) Limited use of articles such as “the,” “an,” and “a” Begin with action verbs One page preferably

8. VISUALLY APPEALING Do not use templates (ie: Microsoft Word) Times New Roman, Arial, or Garamond font type 10-12 font “1/2 - 1” margins Utilize bullet points, bolding, formatting, CAPITALIZATION, indentation Reverse Chronological order Use white space effectively

9. Resume Do’s & Don’ts Some important rules about your resume: Keep it short – one page if possible 2. Avoid gimmicks (large fonts, colored paper, etc.) 3. Be aware of your e-mail address! 4. Be professional and brief – you don’t have to tell the whole story in your resume! 5. NEVER put a picture of yourself on a resume!

10. Resume Do’s & Don’ts Some important rules about your resume: 1. Do not list high school graduated from or high school activities 2. Print on quality resume paper 7. White paper / black ink (only) 8. Make sure all contact information is up-to- date 9. No mispeld words

11. VERY Important! In order to be considered an applicant, most employers require you to complete their online application. All the rules of resume writing – especially grammar and spelling – also apply to online applications!

13. Sections of the Resume Heading Objective Summary or Profile Education Related Coursework Work Experience Honors and Activities Additional skills

14. Heading Your full name in CAPS, bolded Current address, city, state, zip Telephone number/s with area code in parenthesis Professional E-mail address

15. Objective Should be the specific job title or the type of job or industry you are applying for THIS “I am seeking a professional position with a progressive, stable organization where I can use my background and skills to grow with your company and one that offers opportunities for career advancement”.

16. OR THIS A summer 2011 internship in the Financial Analyst Internship Program with USAA OR Seeking an entry level position in Marketing, Sales or Communications OR The Business Development Account Manager position with Worldwide Express

17. Use 3-5 bullet phrases Use descriptive phrases that emphasize your strengths Include your transferable and industry skills to coincide with job description Be able to back up each description with an example (if asked) Be honest; don’t just list things that make you sound good Summary of Qualifications Or Profile

18. Examples Dependable and trustworthy; willing to go above and beyond expectations Strong foundation in financial concepts and data analysis Bi-lingual in English and Spanish or Intermediate skills in Spanish, or Read, write and speak Spanish fluently Dependable, detail-oriented, team worker Over four years experience performing various accounting procedures Excellent customer service skills with the ability to interact with a wide range of personality styles

19. Education Full name of current school - “The University of Texas at San Antonio” Full name of degree and major i.e.: Bachelor of Business Administration in Accounting (include minor if applicable) Expected graduation date (month and year) GPA if above 3.0 (Cumulative, Major) Any or all List other degrees completed at other colleges or universities (i.e.: Associate degree) Can include your contribution towards educational expenses (Financed 100% of college expenses through part-time work) Relevant Coursework – double bullet 3-6 courses related to your major

20. EDUCATION Can Also Include: Study-abroad programs (name of University, dates, classes taken) Class or group projects (experience gained, your role) Honors college, Dean’s List

21. Work Experience Reverse chronological order (most recent job 1 st ) List 2-3 jobs Job title, name of employer, city/state, dates Bullet achievements and results ( what you can do to meet the employer’s needs) Use action verbs to begin; quantify using numbers, dollar amounts, percentages Include awards or recognition (Employee of the month, exceeded sales goals) Can group similar jobs (summer jobs, similar types of jobs) Include internship experience (can also list it separately)

22. Examples Sold 1000 units of office equipment to customers, exceeding monthly quota by 50% Selected by Management to train 6 new employees on corporate policy and procedure Promoted to Shift Manager after 4 months of service Accurately balanced $10,000 cash drawer daily Received numerous compliments for excellent customer service or recognized by Management for providing excellent customer service Gained experience resolving customer service issues

23. Honors and Activities DO’S Professional and campus organizations with date, officer titles (can state purpose of organization and community benefits) Scholarships received Volunteer involvement Dean’s List (can also be listed under Education) National designations DON’TS List controversial organizations (ie: Young Democrats) Abbreviations (ie: AZP) List full name of organization

24. Examples Society of Human Resource Management, Student Chapter, UTSA, President, 2009-Present McDermott Scholarship, 2008-2010 American Heart Association, Volunteer Coordinator, 2009-Present Dean’s List – UTSA, fall 2010 National Society of Collegiate Scholars – 2010 HEB CAP (Career Action Program); fall 2010; College of Business program designed to promote professionalism and prepare business students for career opportunities ) Junior Achievement, spring 2009, presented business topics to elementary students

25. Additional Skills Microsoft Office Skills – Word, Excel, PowerPoint Other Languages Spoken Other Certifications (CPR, OSHA) and expiration date Examples: Proficient in Microsoft Word, Excel, PowerPoint Fluent in Spanish; conversational in French Bloomberg Certification, UTSA, spring 2011 Texas Real Estate Broker License, valid through August 2012

26. What not to put on a resume Social Security number Date of Birth Pictures Hobbies “References available upon request” High School Information (once you are a Sophomore/Junior) Political Affiliations Anything negative Race, religion, ethnicity Marital Status or # of children Criminal Record Health Gender

27. The Finished Product Proofread it and have it reviewed by others; no mistakes Most HR managers see the resume as a reflection of the applicant Accompanied with a cover letter targeted to each specific company

28. LIST OF REFERENCES

29. Preparing Your Reference List Separate Page with letterhead matching your resume 3-5 references who know you and your work (work and/or school) Ask their permission and know what they will say about you Only provide when requested by employer Make sure your References have an updated copy of your resume, and keep them informed of your progress Send them a thank you note once you’ve been hired

30. Reference Content Each reference should include: Person’s first and last Name Their title (don’t guess) Name of Organization they work for Business address, City, State, Zip Phone Numbers (where they want to be contacted) E-mail address Your relationship to that person

31. Tom E. Hummer (Full Name) Senior Manager and Supervisor (Title) Enterprise Rent A Car (Organization) 731 ERAC Drive (Address) Austin, Texas 79110 (City, State, Zip) 936-342-0909 (work or home phone) rentus@eracs.comrentus@eracs.com (work or a personal e-mail) Former Supervisor (their relationship to you) Dr. Sara A. Taylor Professor – Management Information Systems The University of Texas at San Antonio One UTSA Circle San Antonio, Texas 78249 210-458-4766 sara.taylor@utsa.edu Former Professor BOB E. JONES 4752 Wall Street New York City, NY - 20012 (410) 756-2575 bobejones@gmail.com

32. COVER LETTERS

33. The Purpose To accompany your resume/on-line application to a potential employer Stimulate interest in you Discuss how your skills match the job opening Inform the employer about what you can do for them and differentiate yourself from other candidates Provide a sample of your writing ability

34. Important things to consider A cover letter should be sent with every resume Effective cover letters require research on the job opening and the employer Cover letters must be tailored to each job posting (make sure you possess the requirements for the job and you highlight your skills in the body of the letter) Cover letters should be directed to a specific person whenever possible. No spelling or grammatical errors.

35. Parts of a Cover Letter Heading (same as resume) Date Company Name of Contact, their title, address Salutation (Dear Ms. or Mr. …, Dear Human Resource Manger) Introductory Paragraph (how you heard about the opening, title of job opening, why you’re interested) Body of Letter (most important section, match your skills to the job skills stated in the job opening, sell your strengths) Closing (what you would like to see happen next, how you can be reached) Signature