1. Business process modelling with process maps Study material for October 10th and 17th Dr. Mojca Indihar Štemberger, Associate Professor

3. Business Process A business process is a collection of activities that take one or more kinds of inputs and create an output

4. Porter’s Value Chain

5. Why do we model business processes Better understanding of business processes in the organization Making a big picture of the way business is done Finding inefficiencies in business processes Changing and improving processes, testing changes IS development

6. Process Maps

7. Kinds of business processes Managerial – e. g. strategic planning Primary – e. g. order fulfilment Support – e. g. human resource management

8. Business Process Change (BPC) Preceded by business process reengineering (BPR) –a methodology in which an organization fundamentally and radically redesigned its business processes to achieve dramatic improvement Today, BPC can focus on anything –redesign of an individual process –redesign of a group of processes –redesign of the entire enterprise

9. Drivers of Process Change Reducing cost and improving productivity Improving efficiency and effectiveness Automating processes Fitting commercial software (ERP systems) Introducing e-business Streamlining the supply chain (Supply Chain Management – SCM) Improving customer service (Customer Relationships Management – CRM)

10. BPC main goals (Shorter) Times (Higher) quality (Lower) costs BPR success

11. Business process management

12. BPM Tools Visual representation made up of interconnected objects: –activities –sequencing –resources –times –rules “What-if” capabilities –it enables process simulation and –performance comparison of alternative process designs

13. Process Tools BPTrends.com

14. Some BPM Tools iGrafx ADONIS ARIS SIMPROCESS Savvion System Architect Visio Corporation’s ProVision Casewise WebSphere Ultimus Oracle BPEL Process Manager …

15. Some techniques for business process modelling Process maps eEPC diagrams IDEF diagrams Data flow diagrams Petri nets Business Process Modelling Notation (BPMN)

16. eEPC diagrams extedned Event-driven Process Chain ARIS

17. IDEF diagrams Integrated Definition for Function Modeling

18. Simulation To evaluate existing processes To estimate the effect of changes Discrete Event Simulation (DES)

19. Additional resources Books and papers of Davenport, Hammer, Champy, McCormack, Burlton, Senur, Kovačič… Business Process Trends, www.bptrends.comwww.bptrends.com Business Process Management Initiative, www.bpmi.org www.bpmi.org Business Process Management Group, www.bpmg.org www.bpmg.org …