1. 1 Self Assessment and Improvement Planning Improvement Tools Tools for Problem Understanding Tools for Problem Analysis Business Process Reengineering Class Session 6 – Fall 1385 Process Toolbox Anderson Ch. 5-8

2. 2 Self Assessment Evaluating the performance level of organization and its processes internally Different from normal measurement system: –Time of measurement –Focus –Use 1. Developing a Assessment System 2. Interpreting the Measurements

3. 3 Tool: Trend Analysis

4. 4 Example: Trend Analysis

5. 5 Spider Chart For comparing organization’s performance levels to that of other organizations (competition) using multiple criteria.

6. 6 Example: Spider Chart Question: Where to focus improvements?

7. 7 Tool: Performance Matrix

8. 8 Example: Critical Issues in Manufacturing 1.Advanced & Flexible Product Design 2.Delivery Time 3.Delivery Precision 4.Price 5.Accessibility for Maintenance/Repairs 6.Product Design & Finish

9. 9 Tool: Criteria Testing Criteria: A limited number of factors that to a large extent impacts the organization’s competitiveness and performance in the market.

10. 10 Example: Hair Stylist

11. 11 Tool: Quality Function Deployment

12. 12 Theory Behind QFD Transforming customer requirements into a product concept Transforming the product concept into a product design Transforming the product design into a process design Transforming the process design into production documents

13. 13 House of Quality: Tool for showing QFD Data

14. 14 Using Symbols in House of Quality

15. 15

16. 16 Process for Improvement

17. 17 Tool: Critical Incident

18. 18 Tool: Check Sheet

19. 19 Example: Check Sheet

20. 20 Tool: Pareto Chart

21. 21 Example: Pareto Chart

22. 22 Tool: Fishbone Chart

23. 23 Example: Fishbone Chart

24. 24 Example: Fishbone Chart