1. INDIANA UNIVERSITY 2003

2. What is a business major? Being a part of the business program encourages and demands that students perform at their best. Our expectations are similar to those that future professionals will encounter in their careers: We want our students to achieve to their highest abilities. Faculty expect students to be prepared for class and to participate actively. The business curriculum focuses on how to work in group/team environments and provides opportunities for individual performance and growth. Accounting Business Economics and Public Policy Computer Information Systems EntrepreneurshipFinanceFinance-Insurance Finance-Real Estate International Studies Legal Studies Management Manufacturing Systems Marketing Not-for-Profit Management Operations Management Purchasing/Materials Management Supervision Management. Undergraduate majors:

3. Completing your education Supervision Management. Operations Management, Management Supervision Supervision Management. Operations Management, Management Entrepreneurship, Marketing Customer Relations Entrepreneurship, Marketing Operations Management, Purchasing/Materials Management, InventoryOperations Management, Purchasing/Materials Management,Accounting Operations Management, Purchasing/Materials Management MerchandisingOperations Management, Purchasing/Materials Management Operations Management, Purchasing/Materials Management Payroll/expensesOperations Management, Purchasing/Materials Management Supervision Management, Accounting Legal Studies Employment lawLegal Studies Operations Management,Marketing, Supervision Management TrainingOperations Management, Marketing, Supervision Management Marketing Neighborhood involvementMarketing Finance, Accounting, Operations Management, Marketing Gross/net profit maxFinance, Accounting, Operations Management, Marketing

4. We’re here to talk about.....

5. WHY... WE WANT TO SELL YOU ON RETAILING, MORE SPECIFICALLY…

6. CHAIN DRUG INDUSTRY 3 BILLION PRESCRIPTIONS FILLED IN THE UNITED STATES IN 2001 TOP 4 CHAINS DO 82 BILLION IN ANNUAL SALES 14,000 STORES… 46% INCREASE IN PRESCRIPTIONS IN NEXT 4 YEARS

7. The Boomer Wave is Rolling to Shore… 0 10 20 30 40 50 Under 2525-3445-5465+ Population in Millions, by Age Range 35-4455-64

8. WHERE DOES WALGREENS RANK RANKED #1 IN THE FOOD DRUG INDUSTRY IN FORTUNE’S MOST ADMIRED COMPANIES IN AMERICA RANKED #2 IN THE USE OF CORPORATE ASSETS RANKED #3 IN EMPLOYEE TALENT RANKED #2 IN QUALITY IN MANAGEMENT

9. WHERE DOES WALGREENS RANK 28.7 BILLION IN SALES 3,883 TOTAL STORES 12% PHARMACY MARKET SHARE IN US 78 TH ON FORTUNE 500 RANKING NATION’S LARGEST DRUG STORE CHAIN & 11 TH LARGEST RETAILER SERVE 3 MILLION CUSTOMERS PER DAY

10. 27 Consecutive Record Years… Sales (in Billions) 75 8085909501 0 5 10 25 20 15 0 200 400 1,000 800 600 Earnings (in Millions Earnings (in Millions) FY01 Sales Up 16.1% FY01 Earnings Up 15.3%

11. Training Advanced Assistant Manager Training Program Controlling Store Expenses Competing through Customer Service Completing the Buy Card Managing Training Delegating Tasks Conducting Inspections Communicating Effectively Troubleshooting Equipment/Merchandise Problems Store Manager Development Managing Camera/Electronics Department Managing Cosmetics for Profit Reducing Store Expenses Meeting the Needs of Diverse Customers and Employees Assessing the Financial Conditional of your Store Assisting in Your Pharmacy Doing the Right Thing - Ethics at Walgreens Section A: Providing Customer Service Processing Refunds Issuing Rain checks Treating Job Applicants Well Supervising Liquor/Tobacco Sales Resolving Customer Complaints/Problems Preventing Shoplifting Section D: Managing Inventory Receiving Vendor Merchandise Preparing Your Store for an Ad Calculating Gross Profit Percentage Doing Inter-store Transfers Planning and Building Displays for Profit Preventing Employee Theft Section B: Managing Store Funds Processing Pay-outs Processing Voids Processing Pay outs Conducting Cash Counts Processing Pickups Counting and Correcting the Safe Working Fund Section E: Managing the Store Facility Opening Your Store Closing Your Store Determining Where to get Maintenance Assistance Assessing the Condition of Your Store Section C: Leading the Store Team ABC’s of Prioritizing Keeping Employees on Track Getting Employees Back on Track Preventing Discrimination Preventing Sexual Harassment Maintaining a Positive Store Environment Section F: Preventing and Handling Accidents Preventing Accidents in Your Store Responding to an Employee Accident Filling out an Accident Report on an Employee Responding to a Customer Accident Filing Out an Accident Report on a Customer The Walgreens Training Program, Excel, consists of organized workbook programs designed to provide technical knowledge and when combined with on-the-job experience produces top level retail managers. Excel recognizes that individuals progress at different speeds -- the program is self-directed. Assistants complete modular lessons at their own rate. Initially, assistant managers learn day-to-day store operations and graduate to higher order managerial tasks. Promotion is therefore not dictated by seniority. It is the motivation, talent and drive of each individual which most directly impacts promotion.

12. Career path

13. Compensation Assistant managers: scheduled for a minimum of 44 hours per week. An entry level assistant manager is paid hourly with time and half provided for overtime (in excess of 40 hours). This plan ensures that individuals are paid at a premium for additional time spent working and minimizes the occurrence of excessive overtime. (Typical annual compensation: mid to upper 20’s) Executive Assistant Manager: salary plus bonus compensation plan replaces the hourly plan. As an Executive Assistant, an individual begins to direct decisions that affect the overall profitability of the store. (Typical annual compensation: upper 20’s, lower 30’s) Manager: combines a base salary plus yearly bonus. This bonus is based on store productivity, profitability and improvement. As a store manager’s performance and productivity increase, she or he will move to larger volume stores. The yearly bonus will reflect this increase in responsibility. (Typical annual compensation ranges from the 40’s to 70’s)

14. What do you value? Respect for Individuality Responsibility Rewards/Recognition Self Reliance Equity Want to feel invested in Want to be listened to

15. Upcoming Events Tonight: Roundtables open to Seniors from 9:30pm to 10:30pm February 18th: Information Session 7:00pm February 19th: Interviews at BPO