1. Introduction to Electronic Commerce August 22, 2001 - Dr. Al Bento - University of Baltimore

2. E-Commerce & Information Systems 1960s and early 70s1960s and early 70s - batch and transaction oriented systems late 70s and early 80slate 70s and early 80s - on-line, customer oriented systems late 80s and early 90slate 80s and early 90s - on-line, business to business systems (IOS, EDI) late 90s and early 00slate 90s and early 00s - on the Web, global business & customer oriented systems (GEC)

3. E-Commerce roots Electronic funds transfer (EFT)Electronic funds transfer (EFT) : the oldest large-scale e- commerce root. Banks have been exchanging financial transactions through Automated Clearing Houses for decades. Transaction automation (TA)Transaction automation (TA) : consumers and businesses have been using TA in a variety of Point of Sales (POS) applications, like credit-cards, purchase scanning, etc. Verifone was the pioneer. Inter Organizational Systems (IOS)Inter Organizational Systems (IOS) : business to business commerce over proprietary networks particularly for order entry and purchasing, using Electronic Data Interchange (EDI) technology and standards. Electronic Commerce todayElectronic Commerce today : business to business (B2B), business to consumers (B2C), consumers to consumers (C2C).

4. E-Commerce Technologies Traditional technologies –Operating Systems –Operating Systems: scalability, portability, security, interoperability –Networking & telecommunications –Networking & telecommunications: bandwidth, reliability, scalability, security –Data bases –Data bases: dynamic catalog management and display, order entry, fulfillment and delivery. New technologies –HTML –HTML: Web Design and store-front tools –Web programming –Web programming: Server management & CGI programming

5. Strategic Areas: Marketing designdesign presence visibility catalog developmentcatalog development price & availability description, image order entryorder entry billing credit cards, etc customer servicecustomer service FAQ returns

6. Strategic Areas: Operations supplier ordering and receivingsupplier ordering and receiving partners JIT (just-in-time) distribution centersdistribution centers warehouse(s) packing shipping order-tracking internal external delivery services

7. Strategic Areas: Business models extranetextranet firewall tunneling Web front-end + outsourcingWeb front-end + outsourcing store-front tools outsourcers extranet + Web front-end + outsourcingextranet + Web front-end + outsourcing combination of above