1. I Got the Job: Successful Strategies for Getting Hired Michael Carter, MSM, LAT April 17, 2015 WATA Student Track

2. About the Speaker Graduated from UW – La Crosse in 1996 Worked in high school, clinical, industrial settings Currently Director of Medical Group Operations at WFH – All Saints 13 years of hiring experience

3. Goals of Presentation Understand what should go into a resume and resources to create a resume Discuss the hiring process from start to finish Learn how to properly interview

4. Preparing a Resume

5. Purpose of Resume Help get you the interview Highlight your accomplishments not your biography

6. Two Main Types 1. Chronological a. Reverse work history b. Preferred by recruiters 2. Functional a. Organizes skill by category

7. Resume Best Practices Use short sentences or bullet points No personal data Provide a summary or objective to let recruiter know what you are looking for Do not repeat words in your descriptions Use strong action words in your descriptions

8. Best Practices (cont.) Use key words from job posting Proofread: check spelling and grammar Font size should be 11 at the smallest and 12 is the best Arial and Times are good fonts to use One to two pages maximum Use a template but make it your own

9. Best Practices (cont.) Do not use slang or too many acronyms Do not use “I” or “me” Do not use colored background, fancy fonts or images Do not send the same resume to every job Do not lie

11. Resume Resources http://jobsearch.about.com/od/resumes/qt/ profresume.htm http://jobsearch.about.com/od/resumes/qt/ profresume.htm www.resume-now.com www.resumehelp.com www.myperfectresume.com http://jobsearch.about.com/od/sampleresu mes/a/sampleresume2.htm http://jobsearch.about.com/od/sampleresu mes/a/sampleresume2.htm

12. The Hiring Process

13. Job Application Make sure you have everything you need and enough time to complete before you start the on-line process E-mail address should be business appropriate Phone number listed should be answered professionally along with voice mail message Ensure you are qualified for job

14. Cover Letter Typically not enough room to include so use objective statement to explain what you are looking for Bring several copies of cover letter to interview

15. Resume Keep in simple formatting for easy upload Bullet points typically convert very poorly Bring several copies to the interview

16. Tips Spell check, spell check, spell check Make sure application is filled out completely and accurately Research location of job to see if it is a comfortable commuting distance Refrain from applying several positions at one time especially within one organization

17. Interview Process Recruiter Interview Hiring Manager Interview Peer Interview(s) and/or Second Interviews Background and Reference Check Job Offer or Rejection Letter/E-mail

18. Interviewing Skills

19. Best Practices Arrive 10-15 minutes early Be prepared – research position and organization Dress the part Confident greeting and handshake Make eye contact and smile Maintain good posture

20. Best Practices (cont.) Keep calm, positive and enthusiastic Take time to collect thoughts before answering Keep responses to questions brief and professional Ask a few appropriate questions Thank interviewer(s) Follow up with thank you note or e-mail

21. Things to Avoid Going in “cold” Negative responses or just answering yes or no Badmouthing past employers Dressing inappropriately Keeping your cell phone on or checking your cell phone Chewing gum Talking to much or not enough Not following up after interview

22. Common Skills Assessed Communication Customer service Teamwork Time management Flexibility and adaptability Conflict management Dependability Ability to work independently Judgement/critical thinking

23. Behavioral Based Questions Most common type of question utilized Asks for examples based on previous experiences: “Tell me about a time when…” Discuss the situation, what you did and what was the outcome or what you learned Past experience is the best indicator of future performance

24. Questions? Michael Carter, MSM, LAT Director of Medical Group Operations Wheaton Franciscan Healthcare – All Saints 262-687-5832 Michael.carter@wfhc.org