1. Organisational Culture in Practice Erla Kr. Jónasdóttir, Guðríður Sigurbjörnsdóttir Ingibjörg Rögnvaldsdóttir, Kristín Viðarsdóttir, June 2004 Different Branches - One Workplace

2. Organisational Culture in Practice Erla Kr. Jónasdóttir, Guðríður Sigurbjörnsdóttir Ingibjörg Rögnvaldsdóttir, Kristín Viðarsdóttir, June 2004 Reykjavik City Library 7 branches Bookmobile Administration and Development 107 employees

3. Organisational Culture in Practice Erla Kr. Jónasdóttir, Guðríður Sigurbjörnsdóttir Ingibjörg Rögnvaldsdóttir, Kristín Viðarsdóttir, June 2004 Outline Training and Development Annual Staff Conference Teams No one is Indispensible Staff Association The Future?

4. Organisational Culture in Practice Erla Kr. Jónasdóttir, Guðríður Sigurbjörnsdóttir Ingibjörg Rögnvaldsdóttir, Kristín Viðarsdóttir, June 2004 Training and Development Policy Education and training in order to increase knowledge and satisfaction Managers and head of training responsible as well as individual employees Annual training needs assessment

5. Organisational Culture in Practice Erla Kr. Jónasdóttir, Guðríður Sigurbjörnsdóttir Ingibjörg Rögnvaldsdóttir, Kristín Viðarsdóttir, June 2004 Training and Development: Work related courses –courses within the library –courses outside the library –online courses Friday training –common training for all staff members –peer training –educational visits

6. Organisational Culture in Practice Erla Kr. Jónasdóttir, Guðríður Sigurbjörnsdóttir Ingibjörg Rögnvaldsdóttir, Kristín Viðarsdóttir, June 2004 Training and Development: (cont.) Work exchange –between branches –between the library and other institutions Conferences

7. Organisational Culture in Practice Erla Kr. Jónasdóttir, Guðríður Sigurbjörnsdóttir Ingibjörg Rögnvaldsdóttir, Kristín Viðarsdóttir, June 2004 The Importance of T&D Staff survey in 2003: –90% - increased job satisfaction –95% - increased self esteem –75% - increased loyalty to the institution –80% - increased services

8. Organisational Culture in Practice Erla Kr. Jónasdóttir, Guðríður Sigurbjörnsdóttir Ingibjörg Rögnvaldsdóttir, Kristín Viðarsdóttir, June 2004 Staff Conference Held annually Focus on the library from within A particular theme every year

9. Organisational Culture in Practice Erla Kr. Jónasdóttir, Guðríður Sigurbjörnsdóttir Ingibjörg Rögnvaldsdóttir, Kristín Viðarsdóttir, June 2004 Teams – Mission Policy making for the library Staff involvement in policy making One workplace, different branches

10. Organisational Culture in Practice Erla Kr. Jónasdóttir, Guðríður Sigurbjörnsdóttir Ingibjörg Rögnvaldsdóttir, Kristín Viðarsdóttir, June 2004 These are the Teams: Children- and Youth Services Staff Handbook Web Library User Education and PR Staff Training and Development Music Special Services Immigrant Services Reykjavik Department and Information about Reykjavik Selection of New Books Library System Selection of Videos and DVDs Staff Policy and Equality Information Services Reykjavik City Library Websites

11. Organisational Culture in Practice Erla Kr. Jónasdóttir, Guðríður Sigurbjörnsdóttir Ingibjörg Rögnvaldsdóttir, Kristín Viðarsdóttir, June 2004 Teams - Statistics 19982004 Number of teams1315 Total staff at library100107 University educated35%46% Not university educated65%54% Team positions6698 Persons in teams4557 University educated in teams 53%67% Not university educated in teams 47%33%

12. Organisational Culture in Practice Erla Kr. Jónasdóttir, Guðríður Sigurbjörnsdóttir Ingibjörg Rögnvaldsdóttir, Kristín Viðarsdóttir, June 2004 Teams – Work Process Draft plan in October Final plan in January / February Formal answer from the management

13. Organisational Culture in Practice Erla Kr. Jónasdóttir, Guðríður Sigurbjörnsdóttir Ingibjörg Rögnvaldsdóttir, Kristín Viðarsdóttir, June 2004 No one is Indispensible Not a rigid class system University educated take care of information services and cataloguing Employees generally not tied to certain jobs or departments All employees can do most jobs

14. Organisational Culture in Practice Erla Kr. Jónasdóttir, Guðríður Sigurbjörnsdóttir Ingibjörg Rögnvaldsdóttir, Kristín Viðarsdóttir, June 2004 No one is Indispensible Goals: –a broad job experience –a good knowledge of the library’s operation –diversity in people’s work –content and enlightened employees –flexible staff

15. Organisational Culture in Practice Erla Kr. Jónasdóttir, Guðríður Sigurbjörnsdóttir Ingibjörg Rögnvaldsdóttir, Kristín Viðarsdóttir, June 2004 Reykjavik City Library Staff Association Established in 2002 Board: one employee from each branch Not a compulsory membership 90% of employees members Employees gain a shared experience outside of their work

16. Organisational Culture in Practice Erla Kr. Jónasdóttir, Guðríður Sigurbjörnsdóttir Ingibjörg Rögnvaldsdóttir, Kristín Viðarsdóttir, June 2004 Vision Necessary to look ahead Open to change Continual progress and learning from others Make and maintain the library as a desireable workplace

17. Organisational Culture in Practice Erla Kr. Jónasdóttir, Guðríður Sigurbjörnsdóttir Ingibjörg Rögnvaldsdóttir, Kristín Viðarsdóttir, June 2004 Vision Reorganize the teams Better follow up on staff surveys More work changes Make better use of staff skills and knowledge for life long learning