1. PCA Training Needs Assessment November 2011 – March 2012 Conducted by: The 1199SEIU Training and Upgrading Fund In partnership with: 1199SEIU and The PCA Workforce Council

2. 1199SEIU TUF March 20122 Methodology for data collection: focus groups and surveys PCA regional focus groups PCA paper surveys PCA Consumer Employer paper surveys PCA Consumer Employer electronic surveys

3. 1199SEIU TUF March 20123 Focus groups 9 focus groups held throughout Massachusetts –Amherst, Boston, Brockton, Fall River, Hyannis, Lawrence, Lynn, Springfield and Worcester Total of 98 PCA focus group participants Demographic characteristics of focus group participants mirrored those of survey respondents

4. 1199SEIU TUF March 20124 Focus groups: Key Themes ► High enthusiasm for training across the board ►Overall curiosity about certification for different types of training ► Strong interest in comprehensive basic training relating to the PCA Consumer Employer’s personal care and targeted training relating to specific PCA Consumer Employer’s clinical conditions

5. 1199SEIU TUF March 20125 Focus groups: Training Topics ► Strong interest in: ●the issue of PCA roles and responsibilities regarding the administration of medication ●the need to learn to work more effectively with PCA Consumer Employers around challenging behavioral issues ●the need to better understand the roles and responsibilities of the day-to-day work of a PCA

6. 1199SEIU TUF March 20126 Surveys PCA surveys returned975 PCA Consumer Employer surveys returned 352 PCA Consumer Employer electronic surveys completed 227

7. 1199SEIU TUF March 20127 PCA training needs survey, March 2012 PCA Demographics: PCA Age

8. 1199SEIU TUF March 20128 PCA training needs survey, March 2012 PCA Demographics: PCA Education What is the highest level of education that you have received?

9. 1199SEIU TUF March 20129 PCA training needs survey, March 2012 PCA Demographics: Years as a PCA

10. 1199SEIU TUF March 201210 PCA training needs survey, March 2012 PCA Demographics: Employer

11. 1199SEIU TUF March 201211 PCA training needs survey, March 2012 PCA Demographics: Past Training

12. 1199SEIU TUF March 201212 PCA training needs survey, March 2012 PCA Training Topics: Education & Non-Clinical Training

13. 1199SEIU TUF March 201213 PCA training needs survey, March 2012 PCA Training Topics: Career Ladder

14. 1199SEIU TUF March 201214 PCA training needs survey, March 2012 PCA Training Topics: Personal Care Skills

15. 1199SEIU TUF March 201215 PCA training needs survey, March 2012 PCA Training Topics: Personal Care Skills

16. 1199SEIU TUF March 201216 PCA training needs survey, March 2012 PCA Training Topics: Clinical Conditions

17. 1199SEIU TUF March 201217 PCA training needs survey, March 2012 PCA Training Topics: PCA Employer Issues

18. 1199SEIU TUF March 201218 PCA training needs survey, March 2012 PCA Training Topics: Training by Priority Survey respondents asked to prioritize top 3 topics of all chosenPCAPCA Consumer Employer survey Personal Care Skills CPR/First Aid XX Medication safety X Nutrition/meal planning preparation XX Proper lifting and transfer techniques X Techniques in personal care-bathing, toileting, dressing, etc. X Clinical Conditions Dementia & Alzheimer's Disease XX Common disabilities X Diabetes XX PCA Employer issues Working with challenging behaviors XX Disability awareness X Communication & boundary setting X