1. Workforce Focus William R. Burke Vice President-Logistics

2. Workforce Focus Today’s Learning Objectives –We will cover: Determining Employee Key Requirements Workforce Performance Management System Assessing Workforce Engagement Assessing Capability and Capacity Needs Recruitment and Selection Processes

3. Workforce Enrichment 5.1a [5.1a(1)] –How do you determine the key factors that affect workforce satisfaction and engagement? Satisfiers/Dissatisfiers Employee Key Requirement Survey Deploy requirements Align employee key requirements to Employee SAT/ENG Survey Deploy results against requirements

4. [5.1a(3)] –How does your workforce performance management system support high-performance work and workforce engagement? WPMS Model Overview Alignment/Integration Performance Reviews & Individual Development Plans Career Maps Workforce Enrichment 5.1a Purchasing Specialist 2.0+ Years APICS Module 5 A Product Line Manager 3.0+ Years MQA Examiner AREA PROCESS LEVEL Time Allocation: 40% Strategic, 60% Tactical SECTION PROCESS LEVEL

5. Assessment of Workforce Engagement 5.1c [5.1c(1)] –How do you assess workforce engagement? Definition of Engagement Informal Methods Formal Methods Historical Results “The extent of workforce commitment, both emotional and intellectual, to accomplishing the work, mission, and vision of the organization” MidwayUSA Employee Satisfaction & Engagement Survey Executive Summary September 2009 Primary: “The Company is good at planning for the short-term (64 th ). Secondary: “I have confidence in the leadership of the Company” (73 rd ). Tertiary: “The Company responds to Customer requests for new services” (67 th ). Fourth: “The amount of recognition I receive is appropriate” (57 th ).

6. Workforce Capability & Capacity 5.2a [5.2a(1)] –How do you assess your workforce capability and capacity needs? Current/Future Needs Assessment Skills Inventory Integration to Financial Planning (Current/Future)

7. [5.2a(2)] –How do you recruit, hire, place, and retain new members of your workforce? Job Descriptions Preferred Candidate Profile 5-Stage Hiring Process Career Development Team (CDT) Workforce Capability & Capacity 5.2a

8. Questions? Thank you! Our best wishes to you in your pursuit of performance excellence! For more information: www.AmericaNeedsBaldrige.com qms@midwayusa.com