1. A SSESSING THE I MPACT OF LMI: P RELIMINARY R ESULTS OF P HASE T WO Research Team Canadian Research Working Group in Evidence-Based Practice (CRWG), Canadian Career Development Foundation (CCDF) In partnership with New Brunswick Post-Secondary Education & Labour, Saskatchewan Advanced Education, Employment & Immigration 1

2. Overview Provide background on the project Share results Hear the perspectives of the research partners Consider next research steps 2

3. Our Research was an Important Step Forward Most LMI research focuses on usability of products – Readability – Accuracy of information – Easy to access – Amount of use – Most research is with students; very little with adults Several questions remain unanswered – How do people use LMI? – What prompts them to make an action plan + implement it? – What (if any) assistance would be helpful? 3

4. There is very little literature about the direct contribution of LMI to employment/career decision-making This research project directly addressed this question Savard & Michaud, The Impact of LMI on Career Decision-Making Process: Literature Review, FLMM, 2005 4

5. Research Questions If client needs are assessed and clients are given LMI consistent with their needs, To what extent does assistance by a service provider enhance their effective use of LMI? OR To what extent is independent self-help a sufficient process for clients to use LMI effectively? 5

6. Research Questions  What type of assistance in finding and using LMI, provided to clients with job- search and decision-making needs, leads to what kinds of outcomes?  How do clients process the LMI they access and how do clients use that information to create a plan for action? 6

7. Our Approach was Unique We used real frontline counsellors with real “adult” clients in their customary settings – not counselling interns and students in an academic setting. We based our experimental design process on the existing service delivery processes used by the participating agencies so the processes could be incorporated with little effort if research results proved positive. We delivered interventions that isolated the effects of LMI on decision-making – separating it from other interventions such as career counselling or job search workshops that usually subsume LMI. 7

8. Method We reviewed current practices to determine: – The current process for identifying client service needs – “Favourite” LMI resources – Access to the Resource Centre 8

9. Favourite LMI Resources We prepared “guided” LMI packages – Career Decision Making: Know yourself Know the Labour Market Put it all Together – Job Search: Check for “Fit” Get Ready Search for Work Get a Job 9

10. EMPLOYABILITYEMPLOYABILITY DIMENSIONSDIMENSIONS 10 CCDF, 2010

11. Checklist for Counsellor 11 STEPS Not done Sort of done Done STEP 2: Gather Employability Information  Gather data on job readiness issues (financial needs, personal needs, motivation, ability to keep a job)   Gather employability information relevant to Career Decision Making  o Client’s self-knowledge (abilities, interests, values, personal characteristics)  o Client’s knowledge of career options  o Client’s ability to research options  o Client’s knowledge of local labour market opportunities  o Client’s career vision/employment goal   Gather employability information relevant to Job Search  o Clarity of client’s employment goal  o Client’s need for appropriate job search tools (resume, references, professional pitch)  o Client’s ability to search for work (using networks, job interview skills)  o Client’s ability to assess employment possibilities   Verify client perspective   Obtain agreement on identified needs 

12. Another protocol to follow 12 STEP 2: Provide information and advice by using some of the interventions listed below: (It is not expected that you will do all of these with every client, but we want to know what you did cover with each client. Check off as many as apply) 1 st AISDid you:  1. help clients find a resource to link their interests and/or skills to job/career requirements  2. help clients link their interests and/or skills to job/career requirements  3. help clients find meaningful Labour Market Information  4. help clients interpret/understand Labour Market Information  5. help clients find any information that applies to their own career/job search (companies, employers, job fairs, job banks, openings/closings, industry information, job descriptions, wages, etc.)  6. help clients interpret any information so that it meant something to their own career/job search  7. help clients find resources on job search methods (resume, interview skills, etc.)  8. give clients advice on job search methods (resume, interview skills, etc.)  9. help clients to find decision-making tools  10. help clients to use decision-making tools

13. Even the Client had a Checklist From the list of LMI resources they had in their LMI package, they had to check which they used and how many times. Example: – Career Cruising – Job Bank – Job Futures And give names of any other sources they used 13

14. Intervention All participants in the study:  Received a needs assessment interview & completed an initial, pre-program survey  Received an LMI package specific to their identified employability need  Were randomly assigned to either a self- directed intervention delivery method or an assisted self-directed intervention delivery method.  Were given an orientation to the Resource Centre which they could freely use on their own  Completed a post-pre survey  Received a cash honorarium and certificate of participation 14

15. Intervention (cont) In addition, the assisted self-help clients received:  Two additional AIS interviews (20-30 minutes) focused on helping them understand, interpret and apply the LMI to their own situations and /or access additional LMI 15

16. Experimental Conditions Intervention = a Career Decision-Making or a Job Search LMI Package Delivery = In two provinces: New Brunswick and Saskatchewan 16 Independent Self-directedAssisted Self-directed Resource Centre only plus independent research Resource Centre and independent research PLUS 2 follow-up Information and Advice Interviews with a counsellor

17. Research Design 17 Intervention Delivery Job Search CDM Independent Time 2: After Time 1: Before Assisted

18. Sample 8 employment centres in two provinces, Saskatchewan and New Brunswick. 169 participants began the study » 13 discontinued participation » 5 submitted incomplete data where one or more of the survey forms was missing 151 provided complete data 18

19. Sample by Province ProvinceIntervention TypeDeliveryTotal Saskatchewan IndependentAssisted CDM201535 JS232548 Province Total434083 New Brunswick CDM281543 JS121325 Province total402868 Total for 2 provinces151 19 There were no differences in pretest scores between provinces Therefore we combined provinces for data analysis This Increased the cell size + therefore increased the statistical power

20. Sample Continued  74 males and 77 females  Age: 19 - 62 years (Mean age = 44 years)  149 were Canadian citizens or landed immigrants (legally entitled to work in Canada)  118 had not previously participated in employment services programs  35 were working full or part-time  6 said their work was a good fit for them  115 participants were not employed 20

21. Employment History In the past 5 years 30 of them had been in 5 or more jobs 22 had been in 4 jobs 25 had been in 3 jobs 46 had been in 2 jobs 24 had been in the same job for the past 5 years 21

22. Unemployment History In the past 5 years 15 had been unemployed for 36-60 months 15 had been unemployed for 18-30 months 15 had been unemployed for 12-16 months 19 had been unemployed for 6-11 months 26 had been unemployed for 1-5 months 42 had not been unemployed over the past 5 years 22

23. Approach to Evaluation Outcome-Focused, Evidence-Based Practice Framework developed by CWRG 23 Input  Process  Outcome

24. Outcome-Focused Evidence-Based Practice Input  Process  Outcome 24 Indicators of client change 1.Learning outcomes Knowledge and skills about using LMI 2.Personal attribute outcomes Changes in attitudes, confidence, optimism, etc. 3.Impact outcomes employment status

25. Outcome-Focused Evidence-Based Practice Input  Process  Outcome 25 Activities that link to outputs or outcomes 1.Tailored LMI Packages 2.Protocol for assisted self-help 3.Counsellor check lists 4.Client checklists

26. Outcome-Focused Evidence-Based Practice Input  Process  Outcome 26 Resources available 1.Staff time 2.Resource Centres 3.Self-selected on-line resources 4.Needs determination protocol

27. What Did We Measure? The Dependent Measures for the data analysis were: General ability to use LMI Knowledge » Clear vision of what I want in my career future » Knowledge of print and online resources Skill » Have effective strategies for keeping myself motivated » Have a realistic action plan Personal Attributes Optimism about what lies ahead re meeting my career goals Confidence in my ability to manage future career transitions 27

28. How Did We Measure? Problems with standard Pre-Post Design Pre: Before they experience a program, participants are asked to rate their skill (or knowledge) – Often, pre-program scores are higher because people don’t know what they don’t know Post: After experiencing a program, participants are also asked to rate their skill – Often post-program scores are lower because people have found out that they knew less than they thought or had less skill than they thought So, a comparison of difference in scores may not reflect the true difference. 28

29. How can we get around this problem? Use a Post-Pre Assessment AFTER the program At the end of the intervention, we asked the participants to compare themselves now and before the intervention: “Knowing what you know now, how would you rate yourself before the research session, and how would you rate yourself now?” 29

30. Descriptive Results Looking at the 14 items in the survey instrument: – Before the intervention: between 30% and 58% of the respondents indicated that their level of competence on that item was “Not OK”; – After the intervention: 1% – 9% indicated that their level of competence on that item was “Not OK”. Mean Scores: – Before the intervention: All responses (1 exception) were in the “Not OK” range; – After the intervention: All responses were greater than minimally OK (mean score 3 or greater) (2 exceptions where the mean scores were 2.19 and 2.96) 30

31. Descriptive Results (cont) Before the intervention: 45% (n=946) of responses were “not OK” (0 or 1); After the intervention: 5% (n=95) of the responses were “not OK”. 31

32. Descriptive Results (cont) Before the intervention: 5% (n=108) of the responses were “Exceptional” (4); After the intervention: 39% (n=825) of the responses were “Exceptional”. The amount of change was similar across all three dimensions of the survey: knowledge, skills, and personal attributes. All 3 dimensions demonstrated about the same amount of change. 32

33. Descriptive Results (cont) Of particular note are items that suggest increased ability to self-manage their careers, such as: – A clear understanding of what I need to do to move forward in my career. – A clear vision of what I want in my career future. – Knowledge of print and online resources that help me to research career/employment options. 33

34. Descriptive Results (cont) More items that suggest increased ability to self- manage their careers: – The ability to access career resources that can help me implement my career vision. – Effective strategies for keeping myself motivated to achieve my career/employment goals. – A realistic action plan (or schedule) summarizing the main career/employment-related activities I want to pursue and the processes I am engaging in. – Confidence in your ability to manage future career transitions. – Confidence in my ability to research career, employment, and training options that are available 34

35. Overall Ability to Use LMI Both CDM and JS groups had significant increases across time Change in CDM group was significantly larger than in JS group Participants in the JS group had higher scores than participants in the CDM group, likely indicating that JS participants were more familiar with using LMI before the project began. Participants receiving assistance demonstrated greater change in skill at using LMI than did those in the independent mode 35 For group as a whole: significant increase in skills for using LMI neither intervention was more conducive to one manner of delivery compared to the other

36. Knowledge on How to Use LMI Both CDM and JS groups had significant increases across time Change in CDM group was significantly larger than in JS group Participants in the JS group had higher scores than participants in the CDM group, likely indicating that JS participants were more familiar with using LMI before the project began. No difference in knowledge gain between those receiving assistance and those in the independent mode (p =.09) 36 For group as a whole: significant increase in knowledge about how to use LMI neither intervention was more conducive to one manner of delivery compared to the other

37. Skills in Using LMI Both CDM and JS groups had significant increases across time Change in CDM group was significantly larger than in JS group Participants in the JS group had higher scores than participants in the CDM group, likely indicating that JS participants were more familiar with using LMI before the project began. Participants receiving assistance demonstrated greater change in skill at using LMI than did those in the independent mode 37 For group as a whole: significant increase in skills for using LMI neither intervention was more conducive to one manner of delivery compared to the other

38. Personal Attributes Related to using LMI Both CDM and JS groups had significant increases across time Change in CDM group was significantly larger than in JS group Participants in the JS group had higher scores than participants in the CDM group, but the gap was less at the end of the study (i.e., CDM group reported greater change). Participants receiving assistance reported higher scores than did those in the independent mode 38 For group as a whole: significant increase in personal attributes related to using LMI neither intervention was more conducive to one manner of delivery compared to the other

39. Sample of learning outcomes Regarding the Primary Objectives, and knowing what you know now, how would you rate yourself before the workshop, and how would you rate yourself now? Before Ave After Ave 1.A clear understanding of what I need to do to move forward in my career. 2157481691.5713286653 3.11 2.A clear vision of what I want in my career future. 24374039111.8417296351 3.03 3.Reviewed my past work, education and experience so that I know what skills and strengths I have. 11335735142.0523216856 3.15 4.A list of possible options that may fit with what I want in my career future. 2349472391.6414256654 3.12 5.Knowledge of print and online resources that help me to research career/employment options. 3255421651.3811215374 3.32 6.Confidence that career-related employment opportunities actually exist that fit with what I want in my career future. 1941582581.75110275855 3.03 39 On these 6 items (K = 1, 2, 3, 5; S = 4; PA = 6) Pre: 402 Unacceptable Ratings – Post: 35 Unacceptable Ratings Unacceptable Ratings decreased from 45% to 4% Pre: 56 Exceptional Ratings – Post: 343 Exceptional Ratings Exceptional Ratings increased from 6% to 38% of the participants Pre: 80% of means were Not OK – Post: all means were more than min OK

40. Attribution for Change To what extent would you say that any changes in the ratings on the previous pages are a result of your participation in this research project, and to what extent were they a function of other factors in your life? 40 mostly other factors somewhat other factors uncertain somewhat this program mostly this program CDM- Independent 0251426 CDM-Assisted 011820 JS-Independent 3061412 JS-Assisted 0031122 Total 33154780 Program

41. Attribution for Change To what extent would you say that any changes in the ratings for the before and after survey questions are a result of your participation in this research project, and to what extent were they a function of other factors in your life? Of 148 respondents: – 47 said “somewhat this program” – 80 said “mostly this program” 41

42. Impact Outcomes-1 Employment status 42 If you answered yes to the above question, to what extent does this work fit with your career vision?

43. Impact Outcomes-2 Action plan 43

44. Impact Outcomes-3 Desire help in creating an action plan 44

45. Other Noteworthy Results No significant gender differences – Women and men responded equally well to all intervention-delivery combinations Other analyses in progress – Work history – Unemployment history – Age – Post-intervention interviews with selected clients (n=64) 1week and 4 months post the study 45

46. Other Noteworthy Results (cont) We also are analyzing the process data – The process checklists will provide evidence that the counsellors followed the game plan and that the clients were engaged with the LMI material – This will permit us to say that the program (Intervention + Delivery) is responsible for the change 46

47. LMI: General Summary of Results  All intervention-delivery combinations produced significant change in: General ability to access and use LMI Knowledge about how to use LMI Skills for using LMI and taking action Personal attributes, e.g., optimism, confidence, and by inference, motivation  Assisted use produced greater change across time than independent use  Over 80% of clients attribute change to the program and not other factors 47

48. What have we learned? Perspectives of the Research Partners 48

49. What have we learned? (for clients in this study) “Guided” LMI, (i.e., LMI embedded in a learning process) results in knowledge and skill acquisition as well as the capacity for self-management LMI appropriate for a client’s specific need (opposed to general LMI) appears to support engagement and action A little professional support can go a long way for many clients! Structure, a roadmap, and timelines appear to motivate action and a sense of progress Giving clients hands-on tools appears to motivate more than money! 49

50. What helped make the project work The leadership of the provinces was exceptionally strong The service providers caught the spirit of the research and went with it, even though it was not an exact fit for them The front-end screening (service needs interview) was well done, and permitted a strong match between client need and intervention focus The tailored intervention packages were superb The attention to detail in data collection was very well done 50

51. What needs to be done next? A Sample… This research was in English only; French to come (hopefully!) There are 5 employability dimensions; only 2 have “guided” LMI We do not know what the impact of “guided” LMI within an employment counselling process would be; nor do we know the impact of “guided” LMI packages self-selected by clients (no assessment) – these could be hugely informative for service delivery 51

52. Thank you Research Partners, and Thank you for your attention today!