1. Assessment of Academic Advising Tuesday, April 21, 2015 Carolyn Blattner (UCAE) & Elena Payne-Wiens (CoAA)

2. Goals Discuss basic principles of assessment of advising Consider tools for assessment Review current UNC Charlotte academic advising assessments Discuss best practices for assessment of academic advising Consider challenges of assessment

3. Assessment Palomba and Banta (1999). Assessment Essentials. “Assessment is the systematic collection, review, and use of information about educational programs undertaken for the purpose of improving student learning and development.”

4. What do we assess? Customer satisfaction How satisfied with advising overall… Learning Outcomes/Objectives UNCC has 7 Advising Learning Outcomes Patterns/trends Numbers of contacts, survey data over time

5. Why do we assess? Improve services Help students attain goals Understand strengths/barriers Continuous Improvement

6. UNCC Advising Outcomes (1) As a result of the academic advising process at UNC Charlotte, students will be able to 1.Evaluate personal interests and abilities leading to the creation of realistic academic and professional goals. 2.Access and navigate the University online resources and processes. 3.Develop an educational plan that leads to the timely completion of educational goals.

7. UNCC Advising Outcomes (2) As a result of the academic advising process at UNC Charlotte, students will be able to 4. Access University academic and student support services and resources. 5. Follow academic and administrative policies and procedures. 6.Develop the critical thinking and independent decision- making skills to make and accept responsibility for academic decisions. 7. Discover and integrate co- and extra-curricular activities and programs that enhance the collegiate experience.

8. Current University Surveys 1.SOAR surveys (every session) Response rate: FR = 89%, TR = 46% 6-7 questions on advising 2.Nat’l Survey of Student Engagement - NSSE First-years and Seniors every other Spring (2014, 2016…) 2014 Response rate: FR= 17%, SR = 20% 11 questions on advising 3.Sophomore Survey – every 3 rd Spring (2013, 2016…) 13 questions on advising 4.Graduating Senior Survey - every 3 rd Spring (2013, 2016...) 2013 Response rate: 77% 6 questions on advising

9. Other advising surveys BCoB – email (9 Qs), certain weeks of advising – SurveyShare CoE – email (5 Qs), annually (March) – Campus Labs CHHS – email (26 Qs), annually, after reg. – Qualtrics CoAA – email (10 Qs), annually, after reg. – Campus Labs UCOL – email (24 Qs), during advising – SurveyShare Criminal Justice – email (9 Qs), during advising– SurveyShare CLAS – computer (8 Qs), after advising session – Qualtrics CoED – computer, Seniors, required – TaskStream OASES – comp./email (16 Qs), during advising – Campus Labs

10. 4 Common Question Groups TIME sufficient quality availability INFORMATION courses, requirements, degrees policies, procedures support options, referrals special opportunities career and grad school DEMEANOR professional, courteous, friendly, approachable listened carefully, concerned OVERALL SATISFACTION & Comments

11. How can the data be used? In several ways: 1.Provide informal feedback to advisors 2.Gauge effectiveness of services and processes 3.Gain general understanding of student satisfaction 4.Identify new initiatives, training, technology, etc. 5.Test effectiveness of new initiatives, technology, etc. 6.Other?

12. Challenges? Feedback loop – sharing results Using results “Complainers” (how information is used) Other?

13. Brainstorm! Other ways to assess advising? What else are we curious about? Feedback from advisors, directors, other constituents besides students?

14. Resources Advising Redesign Report 2015: Academic Advising Assessment Questions and Longitudinal Data – UNC Charlotte, February, 2015 – includes data on all University surveys over time. (Ask Advising Redesign rep) Palomba, C.A., & Banta, T. W. (1999). Assessment essentials. San Francisco, CA: John Wiley & Sons, Inc. NACADA website – nacada.ksu.edu Assessment of Academic Advising Bibliography Assessment of Academic Advising Overview