1. Human Resources Department Omar C. Reid, Director January 24, 2012 FY2012 Core Service Assessment

2. Human Resources Department 2

3. HR is a value-added partner  Employees Attract, develop, retain Develop skills, talents Maintain diversity  Management Safety – individual and workplace Personnel policies, procedures, guidelines Training and organizational development Compliance and regulatory affairs Employee/Labor Relations Civil Service System Compensation and classification systems  Benefits Delivery Health Benefits Workers’ Compensation Wellness Initiatives Vacation/Sick/LTD/Supplemental Insurance Employee Assistance Program (EAP) 1

4. Director Human Resources Omar C. Reid Deputy Director Ramiro Cano, CPA Human Resources Department Organization Chart Assistant Director Gerri Walker Assistant Director Angela Nguyen Assistant Director Jane Cheeks Division Manager Art Haller Strategic Benefits Operations Strategic Benefits Planning and Design Communications Fiscal Matters Safety Workers’ Compensation Temporary Employee Services Strategic Development Organizational Development Employee/Labor Relations Client Relations General Relations Shared Services Selection Services E. B. Cape Center Training Classified Testing 2

5. Human Resources Department FY12 Financial Projection Summary FY12 Approved Budget Savings/ Reductions FY12 Projected % Savings/ Reduction General Fund $3,169,137 $0 $3,169,1370% Health Benefits $304,013,102$10,145,901$293,867,201-3% Workers' Compensation $19,251,596$187,870$19,063,726-1% Long-Term Disability $1,413,124 $0 $1,413,1240% TESP / Drug Testing $11,052,554$0$11,052,5540% Client Relations $9,805,680$74,032$9,731,648-1% TOTAL $348,705,193$10,407,803$338,297,390-3% 3

6. General Fund $3,169,137 FTEs 36 Temporary Personnel and Drug Tests $11,052,554 FTEs 4 Long-Term Disability Fund $1,413,124 FTEs 0 Workers’ Comp. Admin. Fund $19,063,726 FTEs 31 Selection Services Records Admin. Payroll/Procurement Salary Admin. Employee/Labor Relations Organizational Development Strategic Development Classified Testing Training Vendor Control Quality Temps. Random/Required Testing New Employee Long-Term DisabilitySafety Claims Processing Information Services Employee Clinic Case Management Admin. Support Administrators Office Finance and System Claim Losses - TPA HR Expenditure Projections – FY12 Total HR $338,297,390 FTEs 244 Strategic Benefits Operations E.A.P. Program Communications Strategic Benefits Planning and Design Risk Mgmt. Financial Division Client Relations $9,731,648 FTEs 125 Client Services General Relations Shared Services 4 Health Benefits Fund $293,867,201 FTEs 48

7. General Fund Director $3,169,137 FTEs 36 Training $219,855 FTEs 2 Classified Testing $178,059 FTEs 2 Salary Administration $540,845 FTEs 5 Organizational Development Employee/Labor Relations $740,512 FTEs 8 Selection Services $857,006 FTEs 12 Records Administration $ 268,301 FTEs 5 Director’s Office $364,559 FTEs 2 Overall HR system Department management Employee personnel records Empl. per. eval. processing Employee job verification Respond to subpoena and TPIA requests Application processing Personnel actions preparation Recruiting Classified promotional exams Question validity Police and Fire cadets testing Strategic development Organizational development Grievances Civil Service meetings FMLA TPIA AAP/EEO Labor Relations Executive recruiting New employee orientation Class development Employee training Compensation system Classification system Salary programs and analyses Organizational management 5 Temporary Employee Services $11,052,554 * FTEs 4 Temporary employee requests Vendor management Invoice processing Department allocations Drug testing * Separate Revolving Fund

8. Client Relations Division Supporting Core Human Resources functions citywide: from transactions to strategic delivery  Operational December 25, 2011  Strategic service delivery with on-site application HR Business and Operations Consistent HR Policy and Procedure Application Employee Relations Staffing Employee Communication Talent Management Succession Planning HR Strategy HR Policy and Procedures Management Vacancy Management Liability Management Compliance Wellness Engagement 6

9. Client Relations Division Director $9,731,648 FTEs 125 General Relations Group $4,115,456 FTEs 55 Shared Services Group $3,558,050 FTEs 53 Client Services Group $1,359,112 FTEs 12 Department Point of Contact Go-to Resource Strategy Policy Direction Overall Management 7 Functional Support Administrative/ Managerial Employee Relations Employee Services Transaction Processing Production Initiatives FMLA Client Relations Executive $699,030 FTEs 5 Overall Division Management Strategy Assignment Communication Performance Management Compliance Liability Management

10. Health Benefits Fund Director $295,280,325 FTEs 48 Strategic Benefits Planning and Design $267,675 FTEs 3 Risk Management Finance $926,162 FTEs 8 Employee Asst. Program $412,762 FTEs 4 Communications $491,599 FTEs 5 Strategic Benefits Operations $2,898,006 FTEs 28 Employee Education COBRA Process Enrollment Changes Medicare Adv. Plans Employee Inquiries Vendor Engagement Eligibility Management and Recordkeeping Pension Systems Interface Texas Attorney General Support Extra Milers newsletter Combined Municipal Campaign Public Services Recognition Benefits newsletters Enrollment materials Wellness Engagement Supervisory caseload Assess and refer employees Employee/Supervisor Training Procure Benefits Plans and Contracts Annual Surveys Contract Compliance Vendor Management Data Analysis, Trends, Benchmarks Legislation Wellness Engagement Financial Budget Activity Reporting/Management Analysis Financial Reviews Banking/invoice processing Financial Contract Activity Review-Processing- Reconciliation HRIS Long-Term Disability $1,413,124 FTEs 0 Health/Benefits Providers $288,870,997 FTEs 0 8

11. Workers’ Compensation Fund Director $19,063,726 FTEs 31 Claims $14,900,000 FTEs 0 W. C. Finance and Systems $243,134 FTEs 3 W. C. Comp. Information Services $239,241 FTEs 3 W. C. Case Management $396,521 FTEs 5 W. C. Admin. $1,989,341 FTEs 1 W. C. Comp. and Claims Assessment $356,315 FTEs 6 Employee Clinic $181,790 FTEs 4 Safety $757,384 FTEs 9 Accident Investigation Safety audits Safety Inspections Employees Trained, CPR Defensive Driving Course Drug Test Physicals Salary Continuation Claim Processing Reviews/Audits Quality Control/ Compliance WC Dept. Billings Fee Analysis Financial Activity City Liaison – Updates Vendor-Review Meetings Accident Reports TPA – Contract Cost Safety Committee Administration Vital Statistics Ad hoc reports and requests Subrogation Recoveries Trend Analysis Payment (external) Due Diligence Injured Worker Payments to claimants and Third (3 rd ) Parties Injured workers RTW Case Management Analysis TPA Management 9

12. THANK YOU! QUESTIONS? 10