1. Concept #10

2.  What do you think are the benefits of working as a team?

3. Topic #10.1

4.  Identify personal traits and interpersonal skills that will make you an effective coworker.  Describe steps to self-improvement.

5.  Responsibility  Self-Esteem  Sociability  Self-Management  Tact:  The ability to say and do things in a respectful way.  Integrity and Honesty

6.  4 Traits for Being an Effective Employee:  Respect for Others  Understanding and Empathy  Ask your coworkers about their career goals and interests.  Try to empathize with your coworkers.  Pay attention to body language.  Communication Skills  A sense of humor

7.  Focus on one trait at a time.  Make a plan and follow it.  Keep track of your progress.  Move on to a new challenge once you feel you have made progress toward your goal.

8. Topic #10.2:

9.  Summarize the rules of workplace etiquette.  Describe the process of conflict resolution  Define diversity and describe effective ways to work with a diverse group fo people.

10.  Etiquette:  Having good manners in your dealing with people.  The Basic Rules of Etiquette:  Be courteous  Dress appropriately  Be punctual  Avoid gossip  Respect privacy

11.  Deal with any criticism from your supervisor in an objective professional manner.  Show initiative instead of bothering your supervisor with details that do not need approval.  Offer to help your supervisor.  Be prepared to suggest your own solution.

12.  Conflict Resolution:  A problem-solving strategy for settling disputes and finding solutions that will allow each side to save face and create the least amount of ill feeling.  Steps to resolving conflicts:  Define the problem  Suggest a solution  Evaluate the solution:  Compromise:  To give up something  Seek mediation  Seek arbitration

13.  Diversity:  Variety.  Respect differences  Overcome stereotypes  Stereotypes:  An oversimplified and distorted belief about a person or group.

14.  What are the benefits of working as a team?

15.  Kimbrell, G. (2012). “Succeeding in the world of work.” McGraw-Hill; NewYork.