1. Insight Consulting Exercising the Top Team Simon Langdon, Principal Consultant

2. Insight Consulting Objectives  Raise awareness  Validate the Crisis Management Plan  Confirm:  Membership of the Crisis Management Team  Roles and Responsibilities  Tasks  Train members of the Crisis Management Team  Identify any issues that need to be resolved

3. Insight Consulting What’s important  Understanding the team dynamics  The crisis management process  Managing the information flow  Decision making process  Lines of communication – internal and external

4. EXTERNAL Customers, Suppliers Regulator etc CRISIS MANAGEMENT TEAM Collate Analyse Assess Impact Resolve Conflicts of Interest Action INTERNAL Departments etc Brief Information Crisis Management Process Departments Media Emergency Teams Status Report

5. Insight Consulting Framework The “Executive” Corporat e Departmental Strategic Tactical Crisis Management Team

6. Insight Consulting Actions at the Meeting  Agenda for the CMT meeting  People, Assets and Business Priorities  Reporting:  Incident Report  Status Report  Log

7. Insight Consulting Safety of people  Assets Business Priorities What will it take account of? Crisis Management

8. Insight Consulting Outcomes of Recent Exercise  Importance of Business as Usual i.e. FM management must protect traders from requests for briefings  Major operational business focuses around credit decision issues and how these would impact liquidity and payments Communications  Importance of reporting chain from the dealers through department to Board  Informal lines of communication will continue  Consistent message needed concerning liquidity, payments and credits  What message to customers – potential damage to reputation

9. Insight Consulting Decision Tree  Identify possible issues  i.e. decisions that need to be taken and when  Where does authority for these decisions lie now?  Does the authority need to be delegated to facilitate a timely response?

10. Insight Consulting Decision Tree Decisions Credit issues Liquidity Payments What decisions?Who makes them?When? What information is needed? Where do you obtain it? Who do you inform of decision – internally and externally?

11. Insight Consulting Overall Requirement  Straightforward, co-ordinated and documented procedure that can be summarised on a laminated aide-memoire  Managers must be made aware of their responsibilities and practised in their implementation

12. Insight Consulting Process - Time Line Incident Recovery Strategy Status Report Golden Hour Incident Report ReactAct

13. Insight Consulting Keys to Success  Good Media Handling  Developing an Aide-memoire  Communications  Timing is crucial  Attention to detail versus keeping it simple  Added value – working together across industry

14. Insight Consulting Part of Siemens Communications www.siemens.co.uk/insight +44 (0)1932 241000 Security, Compliance and Continuity