1. Introduction to Quality, Cost & Delivery
Dataplate Training
Introduction to Quality, Cost & Delivery
Konrad Burgoyne

2. This presentation requires a narrative
Introduction
Aim - To understand the principle of Quality
Reason – To ensure that quality is embedded into everything we do.
Incentive – The ability to deliver efficiently effective goods and services on time
This presentation requires a narrative
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3. Everything Efficiently Effective?
NON-EFFECTIVE
EFFICIENT
THRIVE
FAIL SLOWLY
UNEFFICIENT
SURVIVE
FAIL FAST
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4. Quality Cost Delivery What is your priority? KEEP IT SIMPLE!
Everyone has priorities and they can differ from person to person.
To work together each priority element can be categorised into one of three areas of the business system.
Quality
Cost
Delivery
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5. Where and how does it fit?
AIM
WHAT
HOW
REVIEW
QUALITY
COST
DELIVERY
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6. Efficiently Effective?
AIM
WHAT
HOW
REVIEW
QUALITY
EFFECTIVE
CUSTOMER FOCUS
CUSTOMER
EXPECTATION
NEED
SATISFACTION
REQUIREMENT
STANDARD
SPECIFICATION
DESIGN DATA
CONFORMANCE
UNDERSTAND
COMMUNICATE
OPERATIONS
ENGINEERING
MANUFACTURE
PRODUCE
INSPECT
ASSURE
DOCUMENT
PLAN, RISK ASSESS, ACTION & IMPROVE
COST
EFFICIENT INVESTMENT
STAFF
MAINTENANCE
CALIBRATION
TESTING
SUPPORT
MATERIAL
SUPPLIERS
MACHINERY
TOOLS
TRAINING
LEGISLATION
PRIORITISE
IDENTIFY
PREVENT
BUDGET
CONTROL
DELIVERY
EFFECTIVE & EFFICIENT COMMITMENT
ON TIME
SCHEDULE
FORECAST
ESTIMATE
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7. Quality Cost & Delivery
PAY FOR QUALITY
FAST
GOOD
POOR QUALITY
LOW PRIORITY
CHEAP
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8. Fractal by nature?
Each individual element of the business system will have other elements of quality cost and delivery branching off.
QUALITY
WHAT STANDARD SPECIFICATION?
COST
HOW MUCH DOES IT COST?
ELEMENT
WHAT OR HOW
DELIVERY
WHEN DO WE NEED IT?
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9. Aim – What we need to achieve Reason – Why we need to do it
Effectivity
The key for effectivity is to understand: -
Aim – What we need to achieve
Reason – Why we need to do it
Incentive – How we get driven
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10. Communicate – Understand (Documentation & Meetings)
Efficiency
The key for efficiency is to: -
Communicate – Understand (Documentation & Meetings)
Review – Analyse risks, data & records
Improve – Plan & act on reviewed data
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11. Quality Cost & Delivery Meeting
A periodic (weekly or monthly) management meeting is required IAW AS9100. A suggested format could be a Quality Cost & Delivery Meeting to include all elements needed to be discussed in one of the three categories
Quality – Quality Action Review
Cost – Budget targets and overheads
Delivery – Review performance
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12. The Approach Quality Team Strategy (in 5 steps)
Customer Focus – Understand the customer to meet requirement both current and future in accordance with the Quality Definition (see next slide)
Lead the company in the purpose and direction to achieve –(Inspire to achieve)
Involvement of all Staff by 3Es Approach (See below)
System approach to the process approach. – Control of documentation, process and records
Continual Improvement  - Go to 1.   
3Es Approach
Engagement – Get all staff more involved in business processes. Find out and listen to ideas from all staff. Keep listening and give feedback.
Education – Train the staff to a higher level with proper delivered training. Educate on processes, procedures, standards and the business system. As well as internal training, invest in external training where possible. Train to a deeper level on skills to touch on technical aspects. Train staff to train other staff to pass on technical knowhow and valuable skills
Empowerment – Give all staff defined ownership of documents, processes and functions. Use self certification. Trust in people to do a good job with the right intent.
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13. Quality Assurance – Management Tool Quality Control – Production Tool
Quality Definition
Quality Assurance – Management Tool
Quality Control – Production Tool
Definition
QA is a set of activities for ensuring quality in the processes by which products and services are developed.
QC is a set of activities for ensuring quality in products. The activities focus on identifying defects in the actual products produced.
Focus on
QA aims to prevent defects with a focus on the process used to make the product. It is a proactive quality process.
QC aims to identify (and correct) defects in the finished product. Quality control, therefore, is a reactive process.
Goal
The goal of QA is to improve development and test processes so that defects do not arise when the product is being developed.
The goal of QC is to identify defects after a product is developed and before it's released.
How
Establish a good quality management system and the assessment of its adequacy. Periodic conformance audits of the operations of the system.
Finding & eliminating sources of quality problems through tools & equipment so that customer's requirements are continually met.
What
Prevention of quality problems through planned and systematic activities including documentation and training.
The activities or techniques used to achieve and maintain the product quality, process and service.
Responsibility
Everyone is responsible for quality assurance.
Quality control is usually the responsibility of a specific team that tests the product for defects.
Example
Verification is an example of QA
Validation is an example of QC
Statistical Techniques
Statistical Tools & Techniques can be applied in both QA & QC. When they are applied to processes (process inputs & operational parameters), they are called Statistical Process Control (SPC); & it becomes the part of QA.
When statistical tools & techniques are applied to finished products (process outputs), they are called as Statistical Quality Control (SQC) & comes under QC.
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14. Discussion & Questions
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