1. Tourism Trainings : Implementing Standards and Mechanism as Quality Assurance 1 By: Mr. TRY Chhiv Deputy Director General of Tourism, and Director of NCTP Secretariat Siem Reap, 23 June 2015 – Royal Villa Angkor Hotel

2. Outline 1.Picture of Tourism Trainings in Cambodia 2.Quality Assurance: Training Standardization 3.MRA Implementation: Progress and Challenges 4.Conclusion 2

3. 1. Picture of Tourism Trainings in Cambodia  Training Providers  University  Vocational Training Schools  Training Projects  Mobile trainings  Trainings provided by Ministry of Tourism or Provincial Tourism Offices  On-the job trainings  In-House Trainings 3

4. 1. Picture of Tourism Trainings …  Tourism Skills  Hotel Services  Travel Services  Tour Guide Training  Massage and Spa  Restaurant Services  Hospitality  Other (MICE, …) 4 ASEAN MRA Frameworks National Frameworks

5. 2. Quality Assurance : Standardization 5 1. Competency Standard 2. Curriculum 3. Training Toolboxes 4. Assessment 5. Certification Qualification Framework Quality Control Ex. Tour Guide : completed Massage : phase 1

6. 2. Quality Assurance : supporting tools  Master Trainers and Assessors  Operational Guideline  Quality Control

7. 3. MRA Implementation: Progress and Challenges  MRA : Review  Mobility  Best Practice Exchanges  Implementation  Each member states : assigned body in charge  Regional Level : Regional Secretariat  Cambodia : NCTP 7

8. Infrastructure Required for MRA on Tourism Professionals  ASEAN Common Competency Standards for Tourism Professionals (ACCSTP)  Common ASEAN Tourism Curriculum (CATC)  Regional Qualification Framework and Skills Recognition System (RQFSRS)  Toolboxes  Regional Organizations  Regional Monitoring Body (ASEAN Tourism Professional Monitoring Committee)  Regional Secretariat  National Organizations : Cambodia (NCTP)  ASEAN Tourism Professionals Registration System (a web-based facility)

9. CCSTP- Hotel Services 9 Cambodia Competency Standard for Tourism Professionals- CCSTP

10. 10 CCSTP- Travel Services Cambodia Competency Standard for Tourism Professionals- CCSTP

11. 11 Common ASEAN Tourism Curriculum CATC

12. 12 Training Toolboxes for Hotel Services Trainer Guide Trainee Manual Assessor Manual PowerPoint Completed 144 Competencies = 14 4 toolboxes = 144 x 4 = 576 manuals

13. 20 Master Trainers and Master Assessors  Nominated Cambodian Candidates to Join ASEAN Master Trainer and Master Assessor Program. 06 MT/MA for Housekeeping Division 06 MT/MA for Housekeeping Division 04 MT/MA for Food Production Division 04 MT/MA for Food Production Division 05 MT/MA for Front Office Division 05 MT/MA for Front Office Division 05 MT/MA for Food and Beverage Services Division 05 MT/MA for Food and Beverage Services Division 13

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15. Trained 167 Master Trainers in Housekeeping Trained 71 Master Assessor in Housekeeping 15 238 National MT/MA for Housekeeping

16. Trained 33 Master Trainers in Front Office Trained 22 Master Assessors in Front Office 16 55 National MT/MA for Front Office

17. Trained 28 Master Trainers Trained 27 Master Assessors 17 55 National MT/MA for Food and Beverage Services

18. Recognizing Tourism Schools Recognizing Tourism Schools 18 Quality Assurance PSE School 10 Sept 2012 Paul Dubrule School, 13th November 2014

19. Tourism Skills Passport Reference for ATPRS Evidence for Assessment 19

20. Quality Standard for Master Trainers and Master Assessors Quality Standard for Master Trainers and Master Assessors School Assessment Guideline School Assessment Guideline Assessment Guideline Assessment Guideline Quality Control of Certified workers Quality Control of Certified workers 20 3. Development the framework of quality assurance

21. CAMBODIA= Model Country Leading Country  Best Practice  Success stories 21

22. 22 3. Challenges: National VS ASEAN Qualification Framework Cambodia National Qualification Framework LevelQualification 8Doctor Degree 7Master Degree 6Bachelor Degree 5Associate Deg./ (Higher) Diploma 4Tech. Voc. Cert. 3 3Tech. Voc. Cert. 2 2Tech. Voc. Cert. 1 1Voc. Certificate

23. Lack of Tourism Schools The majority of non certified workers Face the mobility and competitions THEREFORE  Need to promote in – house trainings  Implement RPL (Recognition of Prior Learning)  Develop supporting mechanism and regulations  The MOST importantly, Involvement of Tourism Operator is a MUST. 23 3. Challenges

24. 4. Conclusion  Replication of MRA to other areas  Implementation of ASEAN and National Qualification Frameworks  Get the private sectors involved in providing trainings to their employees  Implement RPL 24

25. THANK YOU! Visit us at: Website: cambodiatourismprofessionals.gov.kh Facebook: NCTP: Cambodia Tourism Professionals Email: rathana_ch@yahoo.com rathana_ch@yahoo.com Tel: 077 444 007 25