1. Use of Facebook for SMEs Andrew Greenyer Director, Raise the Roof Marketing

2. Technologies or Channels Blogs Micro blogging Video sharing Virtual worlds Photo sharing Podcasts Wikis Social networks

3. Facebook Facebook has over 1bn users Facebook is a social network that allows you to connect with friends and family through request only Users can share photos, status updates, videos, links For Business: Share breaking news Share content from other platforms Ask Questions Provide Customer Service

4. Salon – Vogue Woodley

8. Leigh Sports Village

16. Encourage Interaction Asking questions that your fans can not resist answering Post trivia, quizzes and games Create a poll Regular events that fans can engage with

17. Trivia plus a question

18. Simple Poll

19. Asking for advice

20. Creating an Advert on Facebook

26. Testing your Ads Split Test – one item at a time Copy Image Offer Evaluate your click through rate – stop adverts with too low CTR

27. Knock-Off Wood

28. Pinterest

29. Knock-Off Wood Stats Facebook: (Under “Knock-off Wood”): 116,000+ fansFacebook Twitter: 2550 followersTwitter YouTube: 30 videosYouTube Highlights: Ana White’s blog draws nearly three million unique page views every month. 90-95% of her Facebook content comes from fans, and she leaves it all public. Pinterest is the #1 referring site to her blog, bringing 6000 unique visitors a day.Pinterest In year two, the blog began bringing in enough advertising revenue to support her family.

30. Things for you to consider Take 10 mins to write your thoughts down Is Facebook right for your organisation If Yes, what do you have to do? Set up page – what do you need? Post status updates – what, when and how? Should you create an Advert(s) – what, who and how?

31. Use of Twitter for SMEs Andrew Greenyer Director, Raise the Roof Marketing

32. Twitter Twitter is a condensed version of Facebook status updates Updates up to 140 characters in length A good way of relaying breaking news 500 million tweets per day Let followers know about upcoming events / launches / share useful content

33. Twitter Profile

34. #HASHTAGS

35. Tweetdeck

36. Hootsuite.com

38. 6 Tips for Improving Twitter Link Click Through Rate 1.Write tweets between 120 and 130 characters 2.Place links about 25% of the way through 3.Chose the right words and phrases 4.Use action words 5.Experiment with the paper.li system 6.Tweet on the weekends Analysis undertaken by Hubspot – based on 200,000 tweets with links

44. Paper.li – create your own newspaper

46. Customer Service via Twitter

47. Things for you to consider Take 10 mins to write your thoughts down Is Twitter right for your organisation If Yes, what do you have to do? Set up account – what do you need? Post status updates – what, when and how? Link back to website – what content? How will you attract more followers?

48. Use of Youtube (video) for SMEs Andrew Greenyer Director, Raise the Roof Marketing

49. Youtube Upload and share videos – professional and non- professional content 800m users per month 4bn hours of video watched per month 72 hours of video uploaded each minute For Business: Create product demonstrations Case Studies Interviews

51. Carpet Fitter

52. What could you use to create a video? Take 10 mins to list what you could video Case Studies – who, what? Product demo Shop / Factory tour Run a competition

53. Socialmediaexaminer.com

54. Bodyform – Facbook comment that lead to a video

55. and the video response......... Results: 3.1m views on Youtube 13k likes for video on Youtube 4,500 comments on original post on Bodyform Facebook page

56. The simple steps are as follows: Set out your objectives Listen to what is being said in the digital space, by whom and where (e.g. competitors, consumers); Monitor these conversations, dialogues, likes and comments; Devise an engagement plan (including a rolling content plan) and do not underestimate the resources and expertise required; Set up a governance policy Engage with honesty and transparency Monitor and evaluate on an ongoing basis. Think ROI not cost

57. CHECKLIST – Is Your Company Ready for Social Media? My company has clear goals for social media. We have the human resources to commit to social media. We produce enough quality content to sustain social media conversations. We know which social media sites are popular with our prospects and customers. Our company website is prepared for social media attention. We’re ready to incorporate social media strategies throughout the buying process.

58. Using Social Media as a Marketing Tool Andrew Greenyer andrewgreenyer@raisetheroofmarketing.co.uk @AGFormby www.raisetheroofmarketing.co.uk andrewgreenyer@raisetheroofmarketing.co.uk 1