1. HCO HCO Leading, Connecting and Delivering a Cutting-Edge Workforce Front Line Leadership Development Mike Stoyak, HCO/LEADS August 12, 2010 FRONTLINE LEADER READINESS PROGRAM (FLRP) AND OTHER LEADERSHIP PROGRAMS

2. HCO HCO Leading, Connecting and Delivering a Cutting-Edge Workforce 2  Succession planning  Past focus vs. current focus  Campus and field programs  Business units run their own programs

3. HCO HCO Leading, Connecting and Delivering a Cutting-Edge Workforce 3  Provide training early in leadership careers  Redesigned and streamlined courses  Courses build on each other for a completely integrated experience  Aligned with FLMC FLRP’s Relationship to Other Front Line Leadership Programs

4. HCO HCO Leading, Connecting and Delivering a Cutting-Edge Workforce 4 Front Line Leader Readiness Program (FLRP) New Manager Orientation (NMO) Fundamental Management Skills (FMS) Front Line Manager Course (FLMC) Leading Teams Advanced Front Line Manager Course* Selected as a New Manager Available Immediately 30 to 90 Days6 to 12 months12 to 18 months24 to 30 months FLRP Essentials (For managers who did not attend a post- October 2009 FLRP program) Online Courses Included *Under development

5. HCO HCO Leading, Connecting and Delivering a Cutting-Edge Workforce 5 Identify and develop high-potential, motivated employees for front line manager positions throughout the Service Purpose of FLRP

6. HCO HCO Leading, Connecting and Delivering a Cutting-Edge Workforce 6 Employees who meet the criteria and have been competitively selected into a FLRP program Audience

7. HCO HCO Leading, Connecting and Delivering a Cutting-Edge Workforce 7  Announcement Process  Competitive Process Eligibility

8. HCO HCO Leading, Connecting and Delivering a Cutting-Edge Workforce 8 Key Outcomes  Discover and experience a personal mandate to lead  Develop increased awareness of self and others  Develop effective leadership skills Objectives

9. HCO HCO Leading, Connecting and Delivering a Cutting-Edge Workforce 9 Structure of the FLRP Program

10. HCO HCO Leading, Connecting and Delivering a Cutting-Edge Workforce 10  Program length: Approximately 9 months  Two, one-week non-consecutive classroom sessions  Week One - 36 hours - Lessons 1-4  Week Two - 32 hours - Lessons 5-8  Shadow Assignment  Acting Manager Assignment Program Information

11. HCO HCO Leading, Connecting and Delivering a Cutting-Edge Workforce 11  Program welcome letters  Pre-class conference call  Skillsoft online courses  Three other online courses (APM, ER/LR, MAEEO)  DISC assessment  Seven Habits chapter – Books 24x7  Manager involvement Pre-Class Activities

12. HCO HCO Leading, Connecting and Delivering a Cutting-Edge Workforce 12  Transitioning from an employee to a manager/leader  DISC - threaded throughout the program  Leadership Competencies  Communicating as Leaders  Teamwork/Teambuilding  Introduction of Journal Week One Classroom Session

13. HCO HCO Leading, Connecting and Delivering a Cutting-Edge Workforce 13  Monthly Table Team Conference Calls  Reading Assignment on Crucial Conversations book  SkillSoft online courses  Centra or Classroom session on topic of remote management  Shadow Assignment – 2 weeks  Acting Manager Assignment – 60 days  Coaching and Mentoring Six-Month Interim Period Between the Classroom Sessions in Weeks One and Two

14. HCO HCO Leading, Connecting and Delivering a Cutting-Edge Workforce 14  Introduction to performance management  Problem solving  Coaching employees  Time management  Goal setting  Commencement Week Two Classroom Session

15. HCO HCO Leading, Connecting and Delivering a Cutting-Edge Workforce 15  Class reunion conference call  End of program and final certification Post-Class Activities

16. HCO HCO Leading, Connecting and Delivering a Cutting-Edge Workforce 16 For additional Program Information  Carla Bartels  FLRP Program Manager  513/263-4295 Contact

17. HCO HCO Leading, Connecting and Delivering a Cutting-Edge Workforce 17 Front Line Leader Readiness Program (FLRP) New Manager Orientation (NMO) Fundamental Management Skills (FMS) Front Line Manager Course (FLMC) Leading Teams Advanced Front Line Manager Course* Selected as a New Manager Available Immediately 30 to 90 Days6 to 12 months12 to 18 months24 to 30 months FLRP Essentials (For managers who did not attend a post- October 2009 FLRP program) Online Courses Included *Under development

18. HCO HCO Leading, Connecting and Delivering a Cutting-Edge Workforce 18 What QUESTIONS do you have about FLRP or our other leadership programs?