1. © 2012 Blue Cross and Blue Shield of Minnesota. All rights reserved. 2013 Renewal Bulletins Andrew Roos April 2 nd, 2013

2. © 2012 Blue Cross and Blue Shield of Minnesota. All rights reserved. GRANDFATHERED PLANS CREDITABLE COVERAGE DISCLOSURE FOR RX BENEFITS SUMMARY BENEFITS OF COVERAGE RETAIL VACCINES WOMAN’S PREVENTIVE SERVICES

3. © 2012 Blue Cross and Blue Shield of Minnesota. All rights reserved. AFFORDABLE CARE ACT (ACA) ASSESSMENTS MEMBER ID CARDS AVAILABLE ONLINE CHANGES TO PLAN #860/865 IRS-SSA-CMS DATA MATCH

4. ONLINE CARE ANYWHERE

5. 4 If your access to health care involves your leaving work and driving somewhere and parking and waiting for a long time, that's not going to promote healthiness. Larry Page CEO, Google Inc. Source: Lahinsky, A. (2012, February 6). Larry Page: Google Should be Like a Family. Fortune Magazine. 165, 98-99. “ ”

6. INTRODUCING ONLINE CARE ANYWHERE

7. ONE-CLICK ONLINE ACCESS

8. INSTANT, LIVE INTERACTIONS

9. SIGN IN ANYTIME, FROM ANYWHERE

10. 9 VIRTUAL EMPLOYEE CLINICS Convenient location(s) Fully equipped to support Online Care Anywhere visits for example, computer, webcam, phone, instructions, etc. Secure and private environment

11. QUALITY CARE FROM TRUSTED PROVIDERS

12. DIFFERENTIATORS

13. Most popular uses today Sinusitis Urinary tract infection (UTI) Upper respiratory infections, bronchitis Pharyngitis/laryngitis Fever 38 percent of conversations result in Rxs 1 Satisfaction ratings of 95 percent 2 12 ONLINE CARE ANYWHERE AT A GLANCE 1 Blue Cross and Blue Shield of Minnesota data 2 Online Care for Employees: Case Study of Health Services Company, Mercer

14. We had a great doctor to talk to. He was able to give us something to help Jack through the night…this saved us from driving to the clinic. - Online Care Anywhere Patient Love it! It was so convenient and it was great to be able to see the doctor online working with me. - Online Care Anywhere Patient The benefits … were tremendous. I was able to work a full day, attend my graduate class, and see a physician without missing a beat. - Online Care Anywhere Patient 13 IN THEIR WORDS

15. 14 PROVEN IMPACT (MERCER STUDY) Satisfaction exceeds 90 percent Employees value convenience, time savings and cost savings “I am very impressed and will continue to recommend this service to friends, family, and co-workers.” 90 percent saved time 48% saved 1-3 hours; 26% more than 3 hours “I will definitely use it again. I saved at least 3 hours by not going into the doctor - and a ton of cash!” 85 percent completely resolved their medical issue 85% would have used more expensive care settings “I was able to get things taken care of in less than 10 minutes.” Estimated net benefit to one employer of $353 per Online Care Anywhere visit* * Your results will vary based on your company profile Source: Blue Cross and Blue Shield of Minnesota data. All other data sourced from Mercer report.

16. 15 BOTTOM LINE HAPPIER Higher employee satisfaction from convenience, access and affordability HEALTHIER Employee health needs are addressed quickly and effectively 2 REDUCED ABSENTEEISM Identifying illnesses earlier reduces time away from work LOWER MEDICAL COSTS Avoid unnecessary ER, specialist visits while encouraging preventive health 2 Online Care for Employees: Case Study of Health Services Company, Mercer

17. ONLINE CARE ANYWHERE ENROLLMENT

18. © 2012 Blue Cross and Blue Shield of Minnesota. All rights reserved. Navigate to www.OnlineCareAnywhere.com and click on Enroll Now! www.OnlineCareAnywhere.com Navigate to www.OnlineCareAnywhere.com and click on Enroll Now! www.OnlineCareAnywhere.com

19. Enter your data Read and accept the terms of use Enter the characters from the image and click Finish

20. Click Finish to proceed to your account

21. ONLINE CARE ANYWHERE ADDING DEPENDENTS TO YOUR ACCOUNT NOTE: Anyone over the age of 18 requires their own Online Care Anywhere account

22. Click on My Account

23. Click on Edit Profile

24. In the Dependents section, click on Add

25. Enter the required data and click Add

26. Continue to add dependents until all are listed Enter your initials and click Save SE

27. Upon future logins you will be asked to select who the patient will be

28. ONLINE CARE ANYWHERE ENTERING YOUR HEALTH HISTORY NOTE: We recommend doing this both in your account and within your dependent accounts

29. Select My Health Record under My Health

30. Select Add in the category that you wish to add details NOTE: Medications and Allergies are the two most important fields to prevent receiving an Rx that interacts badly with your meds or allergies

31. Select the Medication Type

32. Enter the first few letters of the item being searched for and click Search

33. Highlight the appropriate medication, indicate if it is currently being used and click Add NOTE: This information is never shared with your employer

34. Once all medications are added, click Done and repeat these step in the other relevant categories NOTE: It is advised that you complete a Health History for each of your dependent accounts

35. Log Out Log back in and select a dependent account to add your children’s health history

36. ONLINE CARE ANYWHERE HAVING A VISIT

37. NOTE: If a provider is Seeing a Patient versus Available Now, you will experience a longer wait time From your Home page, determine which provider you would like to speak to and click Connect

38. Adding a pharmacy is key to a successful Rx transaction, please do not skip this optional step Complete the provider’s pre-visit questions. This will equip them to make the best use of your time

39. Click on Enter Coupon Code

40. Enter Coupon Code XXXXXXX and click Apply COUPON

41. Determine if you want to share your Health Summary with your provider (recommended) Certify your location Enter your initials and click Connect COUPON

42. You will enter the provider waiting room while the doctor reviews your answers and Health Summary

43. Enable your web-cam by clicking Allow NOTE: You WILL NOT be recorded NOTE: You do not need a web-cam. Subsequent slides will identify using the phone and chat options 10:00 Conversation duration is 10 minutes (Doctor can extend 3 – 5 minutes)

44. ADDING THE PHONE OPTION If you do not have a web-cam or otherwise wish to enable the phone, alert the doctor to this by sending a chat message Click on the Enable Phone button

45. ADDING THE PHONE OPTION Enter the number for the phone you will be using and click Save

46. ADDING THE PHONE OPTION Once the Provider is available click Call Now Your phone will ring and you will be asked to enter you Phone Pin, then you will be connected to the doctor

47. When you are ready to end the visit with the doctor, click End Conversation

48. Click End Conversation to confirm that you are done

49. Rate your experience and click End Conversation

50. Click on My History under My Health if you wish to see a detailed report of your Online Care Anywhere visit

51. The report will show you things like the doctor’s notes, what you were prescribed, how you were diagnosed and more…

52. Blue Cross ® and Blue Shield ® of Minnesota is a nonprofit independent licensee of the Blue Cross and Blue Shield Association.