1. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Management Information Systems By Effy Oz & Andy Jones www.cengage.co.uk/oz Chapter 4: Business Hardware and Software

2. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Objectives List major hardware components of computers and explain their functions Classify computers into major categories, and identify their strengths and weaknesses Identify and evaluate key criteria for deciding what computers or related devices to purchase

3. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Objectives (continued) Discuss the possible health hazards of computer use Explain the difference between application software and system software Enumerate the different generations of programming languages and explain how they differ

4. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Objectives (continued) Cite the latest major developments in application and system software Clarify the differences between proprietary software and open source software List characteristics that are important in evaluating packaged software applications for business use Understand the problem of software piracy and how it affects businesses and consumers

5. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Hardware Components Hardware: physical computer components –Consider software before hardware –Computer must handle four operations Accept data Store data Process data Output data

6. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Hardware Components (continued)

7. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Hardware Components (continued) Input devices: receive signals from outside of computer and transfer them into computer Central processing unit –Accepts instructions and data –Decodes and executes instructions –Stores output in memory

8. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Hardware Components (continued) Internal memory: stores data and instructions before and after CPU processes them –RAM: random access memory –ROM: read-only memory Motherboard: CPU and primary memory reside

9. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Hardware Components (continued) External Memory: magnetic disks, magnetic tapes, optical discs, DVDs, and flash memory –Allows permanent storage Output devices: deliver information from computer to person –Most commonly monitors and printers –Includes audio devices

10. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Hardware Components (continued) Bit: Binary digit –0 or 1 Byte: a standard group of eight bits –Most characters represented by single byte

11. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Hardware Components (continued)

12. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Classification of Computers Computers vary in size Classified by power –Depends on processing speed and memory size More powerful computers are more expensive

13. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Supercomputers Supercomputers: most powerful computer at any given time –Largest in physical size and most expensive Parallel processing: multiple processors running simultaneously –Also known as multiprocessing

14. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Mainframe Computers Mainframe computers: store large amounts of data and business transactions –Less expensive and less powerful than supercomputers –Banks, universities, and insurance companies use them as a central computer –40-50% of world ’ s business data resides on mainframes –Use multiple processors

15. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Midrange computers Midrange computers: often act as servers within organisations or through the Internet –Smaller and less powerful than mainframes –Serves hundred of users that connect from personal computers –Use multiple processors

16. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Microcomputers Microcomputers: personal computers, notebook computers, and handhelds Workstation: more powerful microcomputer used for CAD, CAM, and scientific applications Power doubles about every two years

17. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Computers on the Go: Notebook, Handheld, and Tablet Computers Notebook computer: compact personal computer powered by rechargeable battery New models include wireless technology Personal digital assistant: handheld computer Stylus used to enter data through touch screen Tablet computer: PC on a thick writing tablet

18. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Converging Technologies Technology convergence: build several technologies into single piece of hardware –Prominent in handheld units Commonly merged technologies include –Cell phones –Television –Digital cameras –MP3 players

19. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning A Peek Inside the Computer Professionals must know computer components to understand its power and capabilities Use the knowledge to make good decisions in purchasing a computer

20. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning The Central Processing Unit CPU has two units to store and process data –Control unit and arithmetic logic unit CPU is silicon chip with multiple circuits Also known as microprocessor Modern processors can do multithreading –Processing more than one program at a time

21. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning The Central Processing Unit (continued) Microprocessors are embedded with transistors Transistor is a semiconductor that can represent binary code ’ s two states Machine Cycle (CPU): –Fetch, decode execute each instruction Data word: maximum number of bits that the control unit can fetch Arithmetic Logic Unit: arithmetic and logic

22. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Computer Power Computer power depends on processing speed and memory capacity Bus: electronic lines or traces used for communication inside computer Throughput: number of bits per second bus can accommodate MIPS: millions of instructions per second, a common measure of computer speed

23. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Input Devices Computers must receive input to produce output Input devices include machines used to enter instructions and data into computer Most common input device is keyboard

24. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Keyboard Contains keys that users press to enter data Includes letters, numbers, and punctuation QWERTY and Dvorak: QWERTY standard –Dvorak facilitates faster typing Ergonomic keyboard: fits the natural position of forearms and prevents injury

25. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Mouse, Trackball, and Trackpad Mouse: controls onscreen pointer to facilitate point-and-click approach Trackball: similar to mouse, but ball moves within device Trackpad: cursor controlled by touch- sensitive pad Mice and similar devices can be wireless units

26. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Touch Screen Touch screen: both input and output device –Often used for public applications –Prevalent in handheld devices

27. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Source Data Input Devices Source data input devices: copy data directly from source –Bar-codes, credit cards, and checks Use optical recognition devices, which detect positions of marks or characters Magnetic-ink character recognition: detects magnetic ink on cheques

28. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Imaging Imaging: converting documents into images –Saves paper –More efficient retrieval and filing Scanned document can be destroyed after scan

29. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Speech Recognition Translating human speech into computer- readable data and instructions Receive input from microphone and process with software May increase noise level in offices

30. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Output Devices Most popular devices are monitors and printers Other output includes speakers

31. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Monitors Cathode-ray tube: inner side of screen has layer of phosphoric dots called pixels –Electron gun receives instructions from computer and sweeps the pixels Flat-panel monitor: includes liquid crystal display, which uses a liquid crystal filled screen, whose molecules align in different places when given electric charge

32. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Printers Nonimpact printer: does not mechanically impact the paper –Laser printer is most common in business –Others: ink-jet and electrothermal printers Impact printers: reproduce image by using mechanical impact –Dot-matrix printer has pins that strike ink ribbon against paper

33. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Storage Media Data must be stored on nonvolatile medium –Data is retained even when not powered Storage devices differ in technology used to maintain data and physical structure

34. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Modes of Access Sequential storage: data is organized one record after another –Slower and less convenient Direct access: records are organized by physical address on the device Flash drives: small storage devices that connect via universal serial bus Direct access storage media is only practical way to organize and query databases

35. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Modes of Access (continued)

36. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Magnetic Tapes Magnetic tapes: similar to tape recorders and VCRs –Provide lowest cost (bytes per dollar) –Can backup all data –Takes long time to copy from tape –Unreliable after a long period of time

37. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Magnetic Disks Magnetic disk: most widely used storage medium Hard disk: stack of several aluminum platters installed in same box that holds CPU –Stores up to 500 GB of data –External hard disks connect to computer through USB port

38. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Optical Discs Optical disc: recorded by treating disc surface to reflect light in different ways Compact discs: available as read-only, recordable, and rewritable DVDs: store 4.7 GB per side Optical discs are slower than hard disks

39. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Optical Tape Optical tape uses same technology as optical discs to store and retrieve data Bits are organized sequentially like tape Used in digital video camcorders

40. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Flash Memory Flash memory: memory chip that can be rewritten and holds content without power Available as memory card and USB drive Solid state disk: storage media that does not have latency time

41. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Business Considerations in Evaluating Storage Media When purchasing storage devices managers must consider: –How the data is used –Capacity of the device –Speed and cost –Reliability and portability

42. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Business Considerations in Evaluating Storage Media (continued)

43. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Considerations in Purchasing Hardware Companies must consider the following when deciding what to purchase: –Power of the equipment –Expansion slots and ports –Monitor type and resolution –Ergonomics

44. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Considerations in Purchasing Hardware (continued) Other factors include: –Compatibility with existing hardware –Physical size of computer –Reliability of vendor –Power consumption and noise –Scalability

45. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Software: Instructions to the Computer Applications: programs that contribute to productivity Software: series of instructions to execute processes Software categories: –Application software: enables task completion –System software: enables applications to run on computer

46. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Programming Languages and Software Development Tools Programs needed for every computer operation Programming: process of writing programs Machine language: language hardware understands –0’s and 1’s Assembly language: easier to program than machine language –Uses words High-level programming language: English- like statements

47. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Programming Languages and Software Development Tools (continued) Software development tools: develop software with little knowledge of programming languages Third-generation languages known as “ procedural ” languages –Programmer must detail logical procedure Fourth-generation languages closer to human language Debugging: locating and fixing program errors

48. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Programming Languages and Software Development Tools (continued)

49. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Programming Languages and Software Development Tools (continued)

50. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Visual Programming Visual programming languages: create graphics by selecting icons from palette –Microsoft Visual Basic –Borland Delphi –Visual C++ –User can still work at the code level

51. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Object-Oriented Programming Object-oriented programming: modular approach to programming –Ease of maintenance –Object contains data elements and methods that perform functions –Objects reusable and combined in complex programs –Include C++, Object Pascal, and Java

52. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Object-Oriented Programming (continued) Increasing amount of software developed for Web Web programming languages include Java, JavaScript, J2EE, and PHP Applet: code produced by Web programming language –Runs same on different operating systems

53. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Object-Oriented Programming (continued)

54. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Application Software Application can be software to let nonprogrammers develop their own tools Application-specific software: performs specific jobs General-purpose application software: serves multiple purposes –Usually comes as packaged software Packaged software: ready to install from external storage medium

55. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Office Productivity Applications Productivity tools: assist normal office work Word processors: type letters and articles Spreadsheets: store numbers –Perform complex mathematical, statistical, and financial functions Presentation tools: develop impressive presentations quickly

56. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Office Productivity Applications (continued) File management tools: create and manipulate local or shared databases Graphics programs: create intricate graphics –Manipulate digital photographs Desktop publishing tools: –Pamphlets –Cards –Calendars

57. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Office Productivity Applications (continued) Project management tools: plan projects and track progress Suite: collection of various applications –Perform multiple interrelated functions

58. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning System Software System software: deals with essential operations –User interface –Loading files –Copying files –Managing memory resources –Encompasses compilers and interpreters Applications must be compatible with system software

59. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Operating Systems Operating system: most important program –Recognizes input from keyboard –Sends output to computer display –Keeps track of files and directories –Runs applications

60. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Operating Systems (continued) Operating system manages memory Also known as “ platform ” Interacts with user and CPU Utilities: another OS functions –Hardware diagnostics –Disk check –File sorting

61. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Operating Systems (continued) Operating system functions include user interface –Originally text prompts –Later graphical user interfaces Operating system must allocate memory –Virtual memory: hard disk acts as RAM

62. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Operating Systems (continued) Plug-and-play: run a device as soon as you physically attach it Driver: enables OS to control device Operating systems incorporating more services –Database management –Networking –Security

63. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Operating Systems (continued) Current operating systems –Windows XP –Linux –Mac OS Linux: Free OS –Based on UNIX Some versions of Windows notoriously unstable OS based on UNIX highly stable

64. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Operating Systems (continued)

65. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Operating Systems (continued)

66. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Other System Software Other system software –Compilers –Interpreters –Communications software –Utilities –Communications software supports transmission and reception of data across networks –Utilities include antivirus programs, firewalls, and spyware eliminators

67. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Open Source Software Proprietary software: sold for profit –Private code –Developer retains rights to software Open source software: free source code –Fewer bugs because many programmers review –Mozilla Firefox –Thunderbird –MySQL –PERL

68. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Open Source Software (continued) Not all free software is open source –Microsoft Internet Explorer Linux best known open source operating system –Popular because of versatility –Runs on: Mainframes Handhelds Electronic devices

69. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Software Licensing Software is usually licensed Licensed software: limited permission –Time-limited license requires annual fees Several models –Permissive model Anyone can use and sell modified versions –General public license Cannot sell for profit

70. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Considerations for Packaged Software Many goals and custom requirements during development process Factors when purchasing large software packages more complex –Cost –Time to implement –Cost of interrupting operations –Modification costs

71. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Summary Understanding hardware is important for purchasing decisions Computers classified according to power All computers have CPU to process instructions Clock rate measures the speed of a CPU Computer word is the number of bits it can process in a single cycle

72. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Summary (continued) Computer power: speed and memory size RAM is volatile memory that forms a large part of computer’s memory ROM is nonvolatile: does not require power Imaging devices help process text and graphics When evaluating external storage, consider density, transfer rate, capacity, portability, format

73. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Summary (continued) Data organized sequentially on tapes Direct access storage devices include RAM, magnetic disks, and optical discs Databases require direct access storage devices When purchasing hardware, managers should consider power, scalability, and compatibility

74. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Summary (continued) Information technology may pose health risks such as carpel tunnel syndrome Software is collective term for computer programs Software classified as: system or application Programming languages and software development tools help develop software

75. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Summary (continued) Increasing amount of software is linked to Internet Some application programs custom designed, and many are packaged Office productivity tools such as word processors and spreadsheets help worker efficiency

76. Use with Management Information Systems 1e By Effy Oz & Andy Jones ISBN 9781844807581 © 2008 Cengage Learning Summary (continued) Most important system software is operating system Open source software –Distributed freely –More reliable