1. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION IMC Overview IMC Overview for Pennsylvania Business Retention and Expansion Program Linda S. Weaver Manufacturing Business Advisor 570-329-3200 lindaw@imcpa.comlindaw@imcpa.com

2. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION Overview Overview of IMC How We Work With Our Clients Benefits to the Client IMC Measures of Success IMC Services

3. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION IMC Overview Independent, non-profit organization connecting manufacturers to productivity, growth & innovation 1 of 7 PA Industrial Resource Centers – DCED 1 of 60 nationwide Manufacturing Extension Partnerships - NIST

4. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION IMC Overview 12-County Service Region: – Bedford, Blair, Centre, Clinton, Huntingdon, Juniata, Lycoming, Mifflin, Montour, Northumberland, Snyder, Union Partner with other local organizations, educational institutions, etc.

5. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION How We Work With Our Clients Assess situation Internal Services – provide discounts on hourly rates External Services – potential grant monies toward third-party consultants Partnerships with Other Agencies/Providers

6. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION Benefits to Our Clients Experts in our trade Current Industry Training IMC is the advocate for the client Unbiased look at client’s current situation Look for the best fit to meet client’s need Access to the right service providers, partners, etc.

7. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION IMC Measures of Success IMC has impacted over 400 manufacturers since 1988 Success measured by: – Increased & Retained Sales – Improved Productivity – Improved Quality – Labor & Material Savings – Improved Workforce Performance

8. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION IMC Measures of Success IRC clients increased labor productivity by 3.6 to 5.0 percentage points per year. Productivity gains within IRC clients led to a $2.0 billion increase in gross state product between 1988 and 1997. Every public dollar invested in the IRC program yielded almost $22 of additional income in the state.

9. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION IMC Services Information Technology e-Business Services Performance Improvement & Quality Six Sigma Breakthrough Strategy Manufacturing Process Improvements Lean Manufacturing Strategies Product Innovation Strategic Management Services

10. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION Information Technology Services Level 1 Computer Assessment Local Area Network (LAN) Designs & Implementations Manufacturing Software Selection Assistance (for small and mid-sized firms) Software Grant IT Support Services – ITCare

11. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION e-Business Services E-Business Assessment / Competitor Analysis IMC Web Grant Web Site Marketing Management Sales & Marketing – Development – Support – Training

12. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION Performance Improvement Services Organizational Development Services – Performance-based Programs – Supervisor Training Problem Solving Process Analysis Team Building

13. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION Employee Morale & Motivation GUNG HO! FISH! Employee Satisfaction Surveys

14. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION Quality Management Systems ISO 9000 Customized Consulting Services – ISO 9001 Awareness Seminar for Managers and Supervisors – Current System Survey – Gap Analysis – Continual Improvement – ISO Quality Management System Implementation – Internal Auditor Training – Pre-Assessment Audit – Registrar Grant Quality Improvement Tools and Techniques

15. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION Six Sigma Breakthrough Strategy Executive Overview Champion Training Green Belt Black Belt Site Support Grant

16. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION Manufacturing Process Improvements Operations Assessment Facilities Improvement Environmental, Health & Safety Assistance Engineering Assistance

17. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION Lean Manufacturing Strategies Lean 101 - Principles of Lean Manufacturing Lean 202 - Value Stream Mapping Lean 203 - The 5S System Lean 204 - Set-Up Reduction Lean 205 - Cellular & Flow Manufacturing Lean 207 - Total Productive Maintenance Lean Office Lean Accounting

18. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION Deloitte & Touché Study PA companies will continue to face increasing competitive pressure from low cost countries. The keys to success in this decade lie in growing the top line of the cash statement through sales growth. Companies will prosper by developing well informed strategies based on product innovation and continuous improvement of enterprise performance. IRC’s have sustained a strong positive impact on the commonwealth's economy.

19. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION IMC Expanded Mission “ Support central PA businesses by providing them access to a team of experienced sales, marketing, product innovation and strategic experts.”

20. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION Product Innovation Market Research Product Design Product Development Product Marketing PD Grant

21. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION Sales & Marketing Sales Training Sales Plans Market Analysis Marketing Plans

22. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION Strategic Management Services PBA-Professional Business Advisor Executive Coaching Strategic & Long-Range Planning Succession Planning Transformation Turnaround Plans Financial Analysis

23. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION Summary IMC Overview IMC Services – Information Technology Services – E-Business Services – Performance Improvements & Quality Systems – Six Sigma Breakthrough Strategy – Manufacturing Process Improvements – Lean Manufacturing Strategies – Product Innovation – Sales & Marketing – Strategic Management Services

24. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION Questions?

25. CONNECTING MANUFACTURERS TO PRODUCTIVITY, GROWTH & INNOVATION Thank You Linda S. Weaver Manufacturing Business Advisor 570-329-3200 lindaw@imcpa.comlindaw@imcpa.com