1. LEARN COLLECT EXCEL USING OUTSIDE COLLECTION AGENCIES Gary M. Sabean

2. LEARN COLLECT EXCEL USING OUTSIDE COLLECTION AGENCIES WHY ? YOU DON’T HAVE ENOUGH RESOURCES – TOOLS – STAFF BUDGET CUTS YOU DON’T HAVE A COLLECTIONS DEPARTMENT DELINQUENCY IS OUT OF CONTROL

3. LEARN COLLECT EXCEL USING OUTSIDE COLLECTION AGENCIES WHAT DO YOU SEND? FREE UP STAFF – TO GO AFTER THE CURRENT DEBT – NEWER THE DEBT- FRESHER THE ACCOUNT LESS JURISDICTIONAL POWER TO COLLECT – OUT OF STATE DEAD END ACCOUNTS – COLLECTOR HAS HIT A DEAD END – DON’T WASTE TIME – GIVE THE COLLECTOR AN OUT

4. LEARN COLLECT EXCEL USING OUTSIDE COLLECTION AGENCIES WHICH ONE? WHO ELSE USES THEM – GET REFERENCES – CALL OTHER STATE AND LOCAL JURISDICTIONS – HOW LONG HAVE THEY BEEN IN BUSINESS THEY UNDERSTAND YOUR NEEDS AND CONCERNS – ARE THEY RESPECTFUL – COURTIOUS WHAT PROCESS DO THEY USE – WHAT TOOLS THEY USE – HOW MANY COLLECTORS – ASK THEM TO EXPLAIN THE COLLECTION PROCESS THEY USE(IT’S OK TO STEAL IDEAS)

5. LEARN COLLECT EXCEL USING OUTSIDE COLLECTION AGENCIES COST? STATE OF VIRGINIA ALLOWS THE JURISDICTION TO ADD 20% OF WHAT IS OWED TO THE DEBT, WHICH IS THE COLLECTION AGENCIES FEE – NO COST TO THE JURISDICTION – WHAT DOES YOUR JURISDICTION ALLOW (BRASS TAX, COMPENDIUM) WHAT ARE THE GAINS – PERSONELL COST VS LOST TAX REVENUE

6. LEARN COLLECT EXCEL OUTSIDE COLLECTION AGENCIES THINGS TO REMEMBER IF YOU CHOSE A COLLECTION AGENCY HOW LONG DO YOU WANT TO LET THEM KEEP THE ACCOUNT TO WORK – 6 MONTHS, 1 YEAR? – MAKE A DEADLINE WHAT INFORMATION DO YOU SEND THEM ON THE ACCOUNT – AS MUCH AS POSSIBLE – COLLECTION AGENCIES SHOULD BE ABLE TO ANSWER BASIC QUESTIONS CONCERNING THE DEBT IF THE ACCOUNT IS RELIEVED OR COLLECTED BY DEBT SET OFF IS THERE A CHARGE – NO CHARGE ON RELIEVED ACCOUNTS OR DEBT SET OFF COLLECTIONS HOW CAN THEY MAKE IT EASIER FOR YOU DO YOU ACTIVELY COLLECT THE ACCOUNT WHEN IT IS ASSIGNED TO THE AGENCY – OFFICE POLICY

7. LEARN COLLECT EXCEL MOST IMPORTANT ASK QUESTIONS MAKE DEADLINES KEEP STATISTICS – HOW WELL ARE THEY DOING COLLECTION RATE SET A GOAL – ANY COMPLAINTS – FEEL COMFORTABLE WITH THE COMPANY YOU HAVE CHOSEN

8. LEARN COLLECT EXCEL USING AN OUTSIDE COLLECTION AGENCY THANK YOU GARY M. SABEAN GARY.SABEAN@GOVCOLLECT.ORG