2. Ships in Service Training Material A-M CHAUVEL QMS Terms & Definitions 2009

3. Concepts, selection and use : ISO 9000 Terminology : ISO 8402 Quality management : ISO 9004 Quality assurance : ISO 9001 à 9003 Quality audit : ISO 10116 Environmental audit : ISO 14010 Standard 2000 Quality management systems Fundamentals and vocabulary : ISO 9000 Quality management systems Guideline for performance improvement : ISO 9004 Quality management systems requirements : ISO 9001 Quality audit and environmental audit : ISO 19011 Standard 1994 Ships in Service Training Material A-M CHAUVEL ISO : 9000-2000

4. Ships in Service Training Material A-M CHAUVEL Terms QMS Management system 4.1.5 Quality management system 4.1.14 Top management 4.1.4 Management 4.1.3 Requirement 4.1.7 Specific requirement 4.1.18 System 4.1.1 Configuration 4.1.2 Quality management 4.1.15 Quality 4.1.11 Quality requirement 4.1.9 Grade 4.1.12 object 4.1.6 Capability 4.1.10 Quality capability 4.1.13

5. Ships in Service Training Material A-M CHAUVEL QMS Quality management 4.1.15 Quality planning 4.1.19 Design 4.1.20 Development 4.1.21 Total quality management 4.1.16 Quality policy 4.1.17 Quality objective 4.1.18 Quality assurance 4.1.23 Quality improvement 4.1.24 Terms

6. Ships in Service Training Material A-M CHAUVEL QMS Interested party 4.2.5 Organisational structure 4.2.2 Supplier 4.2.3 Customer 4.2.4 System 4.1.1 Organisation 4.2.1 Terms

7. Ships in Service Training Material A-M CHAUVEL QMS System 4.1.1 Project 4.3.2 Effectiveness 4.3.3 Efficiency 4.3.4 Work Environment 4.3.7 Offered product 4.3.6 Product 4.3.5 Process 4.3.1 Terms

8. Characteristics 4.4.1 Quality characteristic 4.4.2 Safety 4.4.4 Traceability 4.4.5 Dependability 4.4.3 Ships in Service Training Material A-M CHAUVEL Terms QMS

9. Ships in Service Training Material A-M CHAUVEL Terms QMS Requirement 4.1.7 Nonconformity 4.5.2 Defect 4.5.3 Conformity 4.5.1 Deviation permitted 4.5.6 Action taken product Corrective action 4.5.5 Preventive action 4.5.4 Action taken system Rework 4.5.10 Repair 4.5.9 Regrade 4.5.11 Scrap 4.5.12 Release 4.5.8 Concession 4.5.7

10. Ships in Service Training Material A-M CHAUVEL Terms QMS Calibration 4.6.6 Test 4.6.2 Inspection 4.6.1 Review 4.6.5 Validation 4.6.4 Verification 4.6.3 Audit team 4.6.9 Auditee 4.6.10 Audit client 4.6.11 Audit 4.6.7 Auditor 4.6.8

11. Document 4.7.1 Quality manual 4.7.8 Quality plan 4.7.9 Guideline 4.7.7 Procedure 4.7.6 Specification 4.7.5 Record 4.7.3 Objective evidence 4.7.2 Quality record 4.7.4 Ships in Service Training Material A-M CHAUVEL Terms QMS

12. Ships in Service Training Material A-M CHAUVEL QMS System approach 2009

13. Customer focus organisation Process approach Leadership Mutual beneficial supplier relationship Involvement of people Ships in Service Training Material A-M CHAUVEL System approach for decision making QMS

14. Continual improvement Management responsibility Resource management Measurement, analysis Product / service realisation requirements Satisfaction Customer Ships in Service Training Material A-M CHAUVEL Quality Management Process ISO 9001

15. PROCESS Output Input Control ( procedure ) Mechanism ( resources ) Ships in Service Training Material A-M CHAUVEL Process approach For each process link

16. A-M CHAUVEL ProcessA ProcessBProcessC Control C Output A Input C Output BOutput C Input A Input B Control B Mechanism C BUREAU VERITAS- DNS / DCO Mechanism B Ships in Service Training Material A-M CHAUVEL Process approach Process network

17. A-M CHAUVEL Output Supplier’sprocessOrganisation’sprocessCustomer’sprocess Requirements Feedback Input Output Input Output Input Supply chain BUREAU VERITAS- DNS / DCO Ships in Service Training Material A-M CHAUVEL Process approach

18. Ships in Service Training Material A-M CHAUVEL Process approach

19. Ships in Service Training Material A-M CHAUVEL QMS Requirements 2009

20. Explicit : Clear stated needs Implicit : Unclear but expected Ships in Service Training Material A-M CHAUVEL Customer Requirements Aptitude to usage

21. EVALUATION Product/Service REQUIREMENTS Customer/Legal COMMITMENT Management EFFECTIVENESS Organisation DOCUMENTATION Records/Data Ships in Service Training Material A-M CHAUVEL ISO Requirements

22. The overall intentions and direction of an organisation as regards to: quality, safety, security, environmental… as formally expressed by top management. Quality Management System Ships in Service Training Material A-M CHAUVEL Company Policy That aspect of the management function that determines and implements the quality policy. That aspect of the management function that determines and implements the quality policy. Quality Management

23. All those planned and systematic actions necessary to provide adequate confidence that the product or service will satisfy given requirements for quality. All those planned and systematic actions necessary to provide adequate confidence that the product or service will satisfy given requirements for quality. Ships in Service Training Material A-M CHAUVEL Quality Assurance The organisational structure, responsibilities, procedures, processes and resources for implementing quality management The organisational structure, responsibilities, procedures, processes and resources for implementing quality management Quality System Quality Management System

24. A document setting out the specific quality practices, resources and sequence of activities relevant to a particular product, service, contract or project. A document setting out the specific quality practices, resources and sequence of activities relevant to a particular product, service, contract or project. Ships in Service Training Material A-M CHAUVEL Quality Plan The operational techniques and activities that are used to fulfil requirements for quality. The operational techniques and activities that are used to fulfil requirements for quality. Quality Control Quality Management System

25. A systematic and independent examination to determine whether quality activities and related results comply with the planned arrangements and whether theses arrangements are implemented effectively and are suitable to achieve objectives. A systematic and independent examination to determine whether quality activities and related results comply with the planned arrangements and whether theses arrangements are implemented effectively and are suitable to achieve objectives. Ships in Service Training Material A-M CHAUVEL Quality Audit Quality Management System

26. A formal documented, comprehensive and systematic examination of a design to evaluate the design requirements, to identify potential problems and propose solutions. Ships in Service Training Material A-M CHAUVEL Design Review Quality Management System

27. The continuous monitoring and verification of the status of procedures, methods, conditions process, products & services, and analysis of records in relation to stated references to ensure that specified requirements are being met. Ships in Service Training Material A-M CHAUVEL System Surveillance Quality Management System

28. A formal evaluation by top management of the status and adequacy of the quality system in relation to the company policy and the new objectives resulting from changing circumstances. Ships in Service Training Material A-M CHAUVEL System Review Quality Management System