1. Regional Workshop to disseminate Water Supply and Sanitation Standards of Quality of Service, adapted to LDCs Preparation to the ISO TC 224 Draft Standards test in Africa. WBI/InWEnt/AFWA/NWSC WORKSHOP KAMPALA (UGANDA), JULY 24-27, 2007

2. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop2 ISO PROCESS FOR STANDARDS ELABORATION AND GENERAL CONTEXT OF THE ISO/TC 224 WORK Laurence THOMAS, AFNOR ISO/TC 224 Secretariat

3. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop3 What is an ISO International Standard ?  Document established by consensus among stakeholders that provides for common and repeated use, rules, guidelines or characteristics for activities or their results  Applicable on a voluntary basis

4. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop4 Who ISO is ?  Network of the National standards institutes of 154 countries  104 member bodies (16 African countries : Ethiopia, Kenya, Nigeria, Morocco, South Africa, Tanzania …)  41 correspondent members (14 African countries : Benin, Cameroon, Malawi, Uganda, Zambia …)  9 subscriber members (2 African countries)

5. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop5

6. 6 ISO/TC 224  Service activities relating to drinking water supply systems and wastewater systems- Quality criteria of the service and performance indicators  Chairman: Jean-Luc REDAUD – France Secretariat : Laurence THOMAS - AFNOR

7. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop7 ISO/TC 224 A new type of ISO Standards  Guidelines oriented towards performance objectives  involving many “new” stakeholders and  not supporting direct certification  Complementary to ISO 9001 and ISO 14001 (Quality management system and environmental management system)

8. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop8 ISO/TC 224 standards will be useful for improving governance and quality of services  Improve the dialogue among stakeholders  develop a mutual understanding of responsibilities and tasks  Establish objectives locally adapted, complying with mandatory requirements laid down by the relevant authorities  Assess the quality of the services provided  Monitor the performances of the water utilities for both the interest of users and the protection of the environment

9. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop9 Who participates to ISO/TC 224 ?  49 countries involved: 33 participating countries (P – members) and 16 observing countries (O – members)  African P members : Algeria, Kenya, Morocco, Nigeria, South Africa, Tunisia, Zimbabwe  African O member: Zambia  International organizations (AfWA, AIDIS, Consumers International, EUREAU, IWA, NORMAPME, WHO, World Bank)

10. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop10 How ISO/TC 224 is organized?  WG 1 Terminology (AFNOR – France)  WG 2 Service to the user (AENOR – Spain)  WG 3 Drinking water (SCC – Canada et DSM – Malaysia)  WG 4 Wastewater (ON – Austria and KATS – Republic of Korea)  Ad hoc group Developing countries (Morocco)

11. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop11 Three ISO standards in preparation  ISO 24510 Guidelines for the assessment and for the improvement of the service to users (service oriented standard)  ISO 24511 Guidelines for the management of wastewater utilities and for the assessment of wastewater services (management oriented)  ISO 24512 Guidelines for the management of drinking water utilities and for the assessment of drinking water services (management oriented)

12. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop12 ISO/TC 224 actions to involve developing countries  Twinning arrangements  Regional Water Fora Regional Water Fora  Ad hoc group “Developing countries” Ad hoc group “Developing countries”  Financial support from ISO DEVT  Liaisons  Mexico World Water Forum

13. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop13 Regional water fora  Three regional water fora in 2004  Asiatic Forum – Daejeon, Korea, April 2004  Latin-America and Caribbean forum – Porto Rico, August 2004  African Forum – Marrakech, September 2004  Objectives : to inform and to strengthen the participation of developing countries to ISO and also to collect comments and proposals on the draft standards.

14. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop14 Ad hoc group Developing Countries  Set up in September 2004 by the 4 th ISO/TC 224 meeting in Rabat (Morocco)  Convenor : Mr Zouggari (Morocco)  Objectives :  to ensure that ISO/TC 224 draft standards are applicable to developing countries and to propose amendments, if needed  to test the draft standards in developing countries

15. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop15 Adaptation to local and regional contexts  Berlin, October 2005 : ISO/TC 224 decision to prepare a guide for the application of ISO 24510, ISO 24511 and ISO 24512 in developing and emerging countries  Launching of an experimentation/tests in African cities under the leadership of the World Bank Institute and many others partners

16. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop16 ISO/TC 224 steps over  September 2002 –- ISO/TC 224 1 st meeting, Paris (France)  September 2003 – ISO/TC 224 2 nd meeting, Ottawa (Canada)  April 2004 – ISO/TC 224 3 rd meeting, Daejeon (Korea)  September 2004 – ISO/TC 224 4 th meeting, Rabat (Morocco)  October 2005 – ISO/TC 224 5 th meeting, Berlin (Germany)  April 2006 to September 2006 – Draft International Standard enquiries (DIS) – open to all ISO member bodies (about 100)  96 % approval by P-members  November/ December 2006 - ISO/TC 224 6 th meeting in Punta del Este (Uruguay)

17. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop17 Schedule 2007  August/October 2007: Final Draft International Standard Vote (FDIS)  November 2007 – ISO/TC 224 meeting in Japan (with a specific workshop for developing countries)  Beginning of 2008 - Publication of the ISO standards in English, French, and Spanish versions

18. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop18 ISO/TC 224 Future work (1)  From the end of 2007 to end of 2010, to maintain an overview of events/activities  Actions of communication/promotion of standards  Information regarding the draft guide for the application to developing countries  collection of any information/request regarding use and application of ISO Standards  Collection of any initiative regarding regional or local work based on the ISO Standards

19. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop19 ISO/TC 224 Future work (2)  End of 2010 – Review of ISO 24510, ISO 24511 and ISO 24512  Confirmation or revision or withdrawn of the standards

20. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop20 To test the standards in Africa : a double interest  To contribute to the revision of the ISO standards and to their applicability worldwide and mainly in Africa  To prepare local application documents, if needed  in order to improve governance and quality of water and wastewater services for the African continent

21. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop21 THANK YOU FOR YOUR ATTENTION Contact : ISO/TC 224 secretariat laurence.thomas@afnor.org