1. 1 A quick introduction to AMELIOR

2. 2 Amelior - Facts Independent organisation 40 staff-members 920 members (companies) Over 6000 participants per year in our open training sessions More than 300 consultancy projects in 2004 Over 30 years of experience ISO 9001 certified

3. 3 Amelior - MISSION Our mission is to help companies and organisations develop, implement and improve their management systems, by providing assistance, consulting and training."

4. 4 Amelior: 4 cornerstones four cornerstones of good management: Quality, Safety, Environment and Human Resources Management. Also, Amelior is a valued partner for organisations that wish to evaluate their policies and strategy.

5. 5 Amelior - VALUES  Honesty  Respect (empathy and customer care)  Reliability  Drivenness  Willingness to improve (leads to continuous improvement)

6. 6 Amelior – OUR OFFERING  Consulting individual in group interim management virtual working groups  In Company training  Education and training conferences workshops seminars longterm programs  Documentation and digital education

7. 7 Amelior – CONSULTING : Our approach…tailor-made ! The consultant is familiair with your sector, listens to your needs. Together we determine the goal of the project, the different stages, the role of the consultant and your organisation, the result The consultant uses a tool for the follow-up of the different project stages. The consultant assists you during the implementation to achieve concrete results. Intermediate evaluation-sessions Every project will be finalised with a formal evaluation by you, the customer.

8. 8 Amelior – CONSULTING : Our trump cards … Experienced consultants, university level Empathy to identify with your activities and needs Knowledge of your sector Pragmatic attitude of the consultants Respect for financial agreements Flexibility of our consultants Approach according to our code of conduct A multidisciplinary team Our passion for excellent quality and continuous improvement

9. 9 Amelior – CONSULTING : Our products Management : EFQM – model for excellence Balanced ScoreCard Process Management Policy and strategy … Quality : Six Sigma LEAN Quality management systems (ISO 9001, QS 9000, TS 16949, …) Change management Coaching of improvement teams Mystery Shopping …

10. 10 Amelior – CONSULTING : Our products Environment : Environmental management systems (ISO 14001,EMAS,…) Environment and legislation Sustainable development Environmental reporting Interim management … Safety : Safety management systems (VCA, OHSAS 18001,…) Safety and legislation Risk analyses Prevention plan …

11. 11 Amelior – CONSULTING : Our products HRM HR Balanced Scorecard Communication Change management Skills Motivation, teambuilding, feedback, empowerment, … Leadership Investors in People (IiP)

12. 12 Amelior - Consulting : Our results Real improvements made by our customers Customer satisfaction degree of 99,0% (study March 2002) In 2004 : 300 finalised consulting projects Over 360 companies were certified (ISO 9001, VCA, EMAS, ISO 14001, EN 45001, …) through our assistance A certificate has never been refused to one of our customers!

13. 13 Amelior – IN COMPANY TRAINING  Together we determine your needs for in company training.  We offer you an in company training fitted to your company, sector and target group.  These are our domains of expertise:  Quality  Safety  Environment  Human Resources  Management  We guarantee a pragmatic approach and proven results.

14. 14 Some references …

15. 15 Amelior – YOUR PARTNER on the way to Excellence ! Amelior Katteputstraat 1 8500 KORTRIJK Tel. + 32 (0) 56 20 36 23 Fax. + 32 (0) 56 25 96 84 E-mail : info@amelior.beinfo@amelior.be Website : www.amelior.bewww.amelior.be