1. (C) Nigel H Croft 2013 - All rights reserved
Evolving ISO Standards: Catering for a Broader Spectrum of Social Risks
HKQAA 25th Anniversary Forum
Dr Nigel H Croft
Chair, ISO/TC176/SC2 (Quality Systems)
(C) Nigel H Croft All rights reserved

2. ISO Mission
ISO develops high quality voluntary International Standards which facilitate international exchange of goods and services, support sustainable and equitable economic growth, promote innovation and protect health, safety and the environment

3. Slide courtesy of K. McKinley (ISO)
Standards for a better world
Slide courtesy of K. McKinley (ISO)

4. Positioning of some ISO (and other) standards
Medical Devices
Supply chain
security
I.T.
Service
ISO 27001
ISO 13485
Telecomm
ISO 20000
ISO 28001
Information
Security
Quality
(Reqts)
TL 9000
ISO 9001
Automotive
Food
Safety
Economic growth
ISO/TS 16949
Asset
Mgt.
ISO 22000
Energy
Environmental
(Reqts)
ISO 31000
Risk
management
Quality
(Guidelines)
ISO 55000
ISO 50001
ISO 14001
ISO 9004
Environmental
(Guidelines)
(OHSAS 18001)
Future ISO 45001
Sustainable
Development
Health &
Safety
ISO 14004
Sustainable
Purchasing
ISO 18617
(SA 8000)
Social resp.
Requirements
Environmental integrity
Social responsibility
ISO 14064
ISO 20121
ISO 37001
ISO 26000
Anti-
bribery
Greenhouse
Gas
Social resp. Guidance
ISO 39001
ISO 14040
ISO 22301
Sustainable events
Business
continuity
Oct 2014
Life cycle
(c) Nigel H Croft 2014
Road
safety

5. Positioning of some ISO (and other) standards
Aerospace
Supply chain
security
I.T.
Service
ISO 27001
AS 9100
Telecomm
ISO 20000
ISO 28001
Information
Security
Quality
(Reqts)
TL 9000
Automotive
ISO 9001
Economic growth
Food
Safety
ISO/TS 16949
Asset
Mgt.
Energy
Environmental
(Reqts)
ISO 22000
Quality
(Guidelines)
ISO 55000
ISO 14001
ISO 50001
ISO 9004
Environmental
(Guidelines)
(OHSAS 18001)
Future ISO 45001
Sustainable
Development
Health &
Safety
ISO 14004
Sustainable
Purchasing
ISO 18617
(SA 8000)
ISO 14064
Social resp.
Requirements
Environmental integrity
Social responsibility
ISO 20121
Greenhouse
Gas
ISO 14067
ISO 37001
ISO 26000
Anti-
bribery
Social resp. Guidance
ISO 14046
Carbon Footprint
ISO 39001
ISO 14040
ISO 22301
Water footprint
Sustainable events
Business
continuity
Nov 2014
Life cycle
(c) TCA Global 2014
Road
safety

6. Why has Social Responsibility become a priority?
Globalization: increased trade across borders
Advances in communications
Internet has facilitated ability of people everywhere to learn of incidents of alleged non-acceptable behaviour of organizations
Perception that it is not acceptable for organizations to meet high standards of social and environmental behaviour in some regions and not in others
Oct 2014
(c) Nigel H Croft 2014

7. What are my core values??
My personal values revolve around “trying to do the right thing”
Maintaining the right balance between
Self
Family
Work
Friends and neighbours
Society
Oct 2014
(c) Nigel H Croft 2014

8. What are YOUR values??
In business, organizational values should be clearly defined and communicated to all interested parties
A typical starting point is the Mission, Vision and/or Policy statement
Basis for the Organization’s Culture
“The way we carry out our business”
“Culture eats strategy for lunch!” (Peter Drucker)
In my experience successful organizations combine five key components into their culture
Oct 2014
(c) Nigel H Croft 2014

9. Five key components……. Care Method Discipline Pride Innovation
Wanting to do things right
Method
Clearly establishing how to do things right
Discipline
To continue to do things right, and take appropriate actions when things go wrong
Pride
In doing things right
Innovation
To find ways to do things better next time
Oct 2014
(c) Nigel H Croft 2014

10. “Doing the right thing” (Hersey Model*)
* Paul Hersey;
“Organizational Psychology”
Group Behaviour
Individual Behaviour
OBJECTIVE
Difficulty
Attitude
Knowledge
Time Involved
Oct 2014
(c) Nigel H Croft 2014

11. THANK YOU! – ANY QUESTIONS?
(C) Nigel H Croft All rights reserved