1. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Business Process Monitor (BPM) Be one step ahead Proactively monitor end user experience Speaker’s Name Title

2. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 2 The reality of today Challenges to Ops Management $426 billion in downtime per year 74% of all business service related issues are reported by the end users Issues with applications are impacting corporate revenues by up to 9% 300% increase in the number of “events” over last 5 years Public cloudPrivate cloudManaged cloudTraditional Source: http://www.evolven.com/blog/datacenter-infographics.html, Gartner and Forrester BPM Helps Ops Management Real Time visibility across all the business services, including cloud hosted and mobile/traditional applications Proactive monitor end users experience from multiple locations inside or outside the firewall to identify issues before they impact customers and business users. Build a common language between Ops and Management Predict application issues

3. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 3 Customers are the most expensive monitoring device you can use! 47 % 40 % of consumers expect a web page to load in 2 seconds or less abandon a web page that takes more than 3 seconds to load

4. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 4 J2EE UNIX Mobile Carrier Infra API’s WEB Database 99.1% 99.4% 99.1% 99.4% 99.3% 99.2% 99.8% End user82.0% Operation perspective Customer perspective Day in a life of Ops Manager Services may be impacted even when system availability looks “green” The business wants to know the health of the whole business, not the underlying infrastructure

5. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 5 Business Finance Operational Lost or delayed transactions lead customers to switch to other vendors. Company brand negatively impacted. Increased operational costs as well as lost profit/revenue Spending more time on problem isolation and triage - not innovation to improve the business The impact and cost of downtime is really a ripple effect through the business eco-system An unavailable service causes negative business impacts What is the impact of down-time?

6. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 6 Visualize Isolate Predict Treat your App like a VIP Single pane of glass for all of your apps by validate performance and availability of cloud, mobile and any type of applications Isolate an issue to the service, application instance, transaction, web layer Predict - “Time Machine” for application performance and availability early warnings for service outages Proof - Define, track and report on service levels from a business perspective

7. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 7 Do you have adequate information to quickly resolve a customer experience issue? Do you wait for users to complain about application issues? If a service goes down, do you know the business impact? Be one step ahead Details of any application errors including snapshots Details of the component (network delay, transfer speeds, SSL handshake, DNS lookup, server, etc.) that contributes the most to the issue HP BPM allows a proactive response by early warning of performance and availability issues Agentless monitoring from multiple locations Isolate an issue to an application, a transaction step, a component within a transaction and a specific user location Associate the business impact with the issue. and review affected SLA’s

8. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 8 Virtual user from New York Virtual user from Data center Virtual user from Switzerland 8 Verify Banking Service (script) HP Business Process Monitor runs pre- recorded virtual users against business services to proactively identify performance and availability problems Home page Login Transfer Money Dashboard, Report, Alert and SLA

9. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Proactive end-user monitoring – how it’s work Dashboard, Reports, Alerts and SLA’s Record 1 2 Add monitors 3

10. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 10 Visualize - BSM Service Health top down dashboards

11. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 11 Example of HP Business Process Monitor monitoring mobile applications Isolate - BPM Analysis Reports Proactive monitoring Monitoring by emulating users, transactions and device Know before user’s are impacted Global health Monitor mobile application health from global locations

12. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 12 One picture worth a thousand words... Error log : transaction error details and “snapshot on error” ‘'Snapshot on error’ (what a user would have seen!)

13. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 13 The main transaction breakdown components are as follows: BPM Component Breakdown

14. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 14 BPM Component Breakdown

15. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 15 Mobile Web/2.0multimedia Oracle e-business Database Mails Network GUI Virtual users SAP Templates More HP BPM Protocol Support 15

16. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Easy of scripting with Truclient It is browser based and working on the UI level based on user actions. This makes it very easy to use and to understand. Scripting time is VERY short

17. © Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Run active mobile monitoring from real devices Record and replay synthetic user transactions from real mobile devices On-prem and SaaS (both BPM and AppPulse Active) Proactive 24x7 mobile application monitoring and SLAs Based on HP Mobile Center – reuse (ADM) testing scripts for monitoring

18. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 18 It is an hybrid world Monitor your Cloud Service Providers Private cloudManaged cloudPublic cloud Traditional Agentless Proactive Monitoring and SLAs Availability, Performance, Compliance, cost

19. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 19 Leverage HP VuGen and HP QuickTest Professional load testing scripts HP BPM integrates seamlessly with other HP Software 19 Real (via HP Diagnostics) and synthetic SOA Results displayed side by side Cross-domain view with HP Operations Manager i Event Management Drill down to analyze J2EE or.NET application issues Analyze HP BPM data with other data, uncovering anomalies to proactively isolate problems Actively monitor end user interactions that HP RUM passively monitors Use synthetic monitoring data in business oriented service level agreements

20. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 20 HP Service Level Management Align to the business by tracking service health Use HP SLM to… Show the health of the application Track and report on business objectives and SLAs See the monetary impact of issues Single console to see the health of the service…on-site, off-site or in the cloud Service level tracking Availability & performance over time Business impact of affected service Prioritize based on $ impact

21. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 21 Reuse Test Scripts in Production with the market leading performance testing solution Customer is joining the #1 community in the world for this type of technology Reuse Test Scripts in Production to Monitor & Tune Pre-Production Testing (LR, PC, QC) Production Performance Management (APM)

22. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 22 Proactive 24x7 “Always on” monitoring Achieve business Service Level Agreements Measure mobile carrier impact via HP SaaS Mobile Service Assurance with HP BPM

23. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 23 BPM over-the-air (OTA) mobile monitoring “Tower monitoring” Insight into carrier performance & availability Root cause analysis – is it the app or the wireless service? Visibility into mobile app performance broken out by location, carrier & transaction, e.g.; log-in, transfer funds; By HP SaaS Network Performance Web apps Native apps Response time & availability

24. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 24 Seagate uses BPM for proactive cloud service monitoring Challenge Solution Results IT responsible for availability and performance of new cloud-based applications - email, docs, calendar and CRM services HP Business Process Monitor (BPM) Minimized internal IT costs Faster problem isolation (internal/external) Achieved business service level goals “HP BSM gives us the best-in-class tools we need to ensure that our cloud applications are meeting our service levels and that any problems are triaged quickly and effectively.” —Steve Katz, senior manager, Performance Test and Monitoring, Seagate Technology

25. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 25 United Airlines About United Airlines Huge airline with the world’s most comprehensive route network Brand perception depends on client mobile experience Last summer - 4 hours on average to resolve events Goals Improve availability and MTTR Solution HP APM, BPM Mobile monitoring and SiteScope Results Now - 5 minutes on average to resolve events BPM at United Airlines World’s most comprehensive global route network A modern fleet which is the most fuel efficient among U.S. network carriers Industry-leading loyalty program that provides more opportunities to earn and redeem miles worldwide Results 4 hours to resolve events (last summer) 5 minutes to resolve events (now) 8 months to realize business value

26. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 26 Be one step ahead Why HP Business Process Monitoring? February 201026© 2010 Hewlett-Packard. All rights reserved. Measures customer experience using consistent, repeatable transactions from multiple locations Build a common language between IT and Management Supports a large number of protocols, for Mobile, Cloud and any almost any type of technology

27. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 27 Featuring the Run Time Service Model Ensure optimal IT performance and availability…in a dynamic world HP Business Service Management Business Service Management Forrester & Gartner Leader Ops Analytics the next big thing! Unique RTSM engine Patented Analytics: IT’s crystal ball Huge Installed Base Operational Analytics Actionable analytics from events, logs, metrics & topology data Comprehensive visibility and monitoring of hybrid IT Infrastructure Management ●● Consolidated management, accelerated root cause analysis Operations Bridge End to end composite application performance management Application Management

28. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Call to action

29. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 29 APM Related Movies

30. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 30 BPM Blogs Are cloud services affecting application performance? 7 questions to ask about monitoring and SLAsAre cloud services affecting application performance? 7 questions to ask about monitoring and SLAs How to get IT service analytics in just 2 minutes Answers to 5 common questions about HP Business Process Monitor New HP BPM questionnaire makes it simple to gather information Monitor end user experiences outside the firewall – Get a free trial of HP BPM AnywhereMonitor end user experiences outside the firewall – Get a free trial of HP BPM Anywhere HP BSM goes mobile: 3 new BSM mini-apps deliver essential monitoring informationHP BSM goes mobile: 3 new BSM mini-apps deliver essential monitoring information

31. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 31 Collaborate with HP BPM Experts External Community HP BPM on LinkedIn Internal Community HP Connection 31

32. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 32 Visit the our web site and BSM blog: For more information http://www8.hp.com/us/en/software-solutions/software.html?compURI=1174783#.UrCaafRdX5w http://h30499.www3.hp.com/t5/Business-Service-Management-BAC/bg-p/sws- 571#.Uoup9cQRCSo32

33. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Q&A

34. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 34 HP BPM Use Case Examples 1.Receive early warning of degrading performance or availability 2.Isolating a performance issue to the application server, network or perhaps a single user location 3.Localize availability issues (are multiple locations affected or is the issue isolated?) 4.Use the component breakdown reports to support first line triage and correct assignment to experts to resolve 5.Providing business level visibility of availability and performance of business services via SLM reports

35. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 35 Install HP BPM Agents at desired locationsCreate application in BSMAdd a script(s) to an application in BSMSet transaction thresholdsSet monitoring scheduleAdd WebTrace MonitorsSelect locations to run the transaction and WebTrace monitorsConfigure desired alertingEnable monitoring! BPM Configuration Steps

36. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 36 Simple Application Modeling -The application model is created directly in the Run-time Service Model as a result of the configuration effort. Configuration steps (manual) … automatically create Model for Dashboards!

37. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 37 Run-Time Service Model and BPM (service health)

38. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 38 Early warning of degrading performance (EUM Alert) Status change (performance) Transaction issue may be location specific

39. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 39 Early warning of degrading availability (EUM Alert) Transaction issue may be location specific Status change (availability)

40. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 40 Example service health view showing all is OK September 2010 © 2010 Hewlett-Packard. All rights reserved. 40

41. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 41 Example dashboard showing critical issues

42. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 42 The BPM Performance Matrix (by Location) reveals an availability issue at all locations. Transactions are failing from all locations plus we have response time issues!

43. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 43 The BPM Performance Matrix (by Transaction) reveals transaction details across all locations. Problem went on for 3 hours!

44. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 44 Transaction Performance (by Transaction) report reveals component breakdown data Bottleneck is “Time to First Buffer (i.e. server response to request is slow)

45. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 45 HP BPM and HP Diagnostics share the transaction model

46. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 46 Drill into the slow server request within the transaction.

47. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 47 Examine a server request “call profile” to isolate the slow application sub-component We can locate the slow application sub- component with the call profile details kept for each synthetic transaction.

48. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 48 United.Com