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Presentation Title | 1 Presented by: Robert May Robert.may@lexisnexis.com 901-261-2785 LexisNexis Screening Information Prepared Exclusively for Corporate United & Source One Management Services, LLC
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Agenda Section 1: Company Background Section 2: Scope of Services Section 3: Service Levels Section 4: System Capabilities Section 5: Reporting Section 6: Account Management
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Section 1 - Company History LexisNexis has a 35 year history. ChoicePoint WorkPlace Solutions was formed on August 8, 1997 as a spin-off of Equifax Services. We trace our company roots back to the 1940’s when we first began conducting background investigations for the Department of Defense
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Company Ownership To enhance its leadership position in the global risk information market, on September 19, 2008, the LexisNexis parent company, Reed Elsevier, completed the acquisition of ChoicePoint®. Reed Elsevier is a world leading provider of professional information and online workflow solutions in the Science, Medical, Legal, Risk Information and Analytics and Business sectors. ChoicePoint has become part of the LexisNexis® Risk & Information Analytics Group. Services will be provided through ChoicePoint WorkPlace Solutions Inc. About LexisNexis: LexisNexis is a leading global provider of content-enabled workflow solutions designed specifically for professionals in the legal, risk management, corporate, government, law enforcement, accounting, and academic markets. LexisNexis originally pioneered online information with its Lexis and Nexis services. A member of Reed Elsevier, LexisNexis serves customers in more than 100 countries with more than 13,000 employees worldwide. About Reed Elsevier: Reed Elsevier is a world leading provider of professional information and online workflow solutions in the Science, Medical, Legal, Risk Information and Analytics, and Business sectors. Based in over 200 locations worldwide, we create authoritative content delivered through market leading brands, enabling customers to find essential data, analysis and commentary to support decisions.
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Company Direction Automation Compliance Technology Value T wo of the most critical values for Corporate United members are performance and service. Every day you must be at the top of your game and provide exceptional customer experiences. Creating great customer experiences starts with great people. This is where the members of Corporate United will benefit by choosing LexisNexis. We will help you retain the excellence you’ve worked so hard to build by working with you to develop a compliant screening program based on automation, technology, compliance and value. How? Automation The members of Corporate United will have advanced digital solutions including web-based or integrated background screening, an available electronic chain of custody process, multiple reporting options, and constant status monitoring so you’re always informed of progress and results. Technology Modern solutions are about options, and Corporate United members will have them by choosing LexisNexis. Whether you select a web-based or an integrated screening process, a la carte or package searches, turnaround time reports or usage reports, it’s all about what’s best for you. Compliance When you perform services, you have to do them professionally – and you have to do them right. Members of Corporate United can trust LexisNexis to use appropriate, acceptable methods when providing background screening and drug testing services. As a company who has deployed an entire Global Compliance Organization, most screening providers talk about compliance, but few have made the heavy investment LexisNexis has in this area. Value Value is a personal thing that requires understanding and problem solving. Personal not to just one, but to your entire organization and the clients you support. With LexisNexis, you will receive value that makes you feel good about your decisions – knowing you’ve received quality services and received them fairly. It’s that simple.
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Section 2 – Scope of Services Background Screening –Verifications Social Security Number Verifications Employment Verifications Education Verifications Reference Interview or Checks Professional License Verifications Credit Reports Motor Vehicle Reports Employment Eligibility Verification (EEV) Services –Criminal History Federal and County Courthouse Searches LexisNexis® National Criminal File Regional and Statewide Database Searches –Specialized Searches Sex Offender Registry Searches Global Sanctions Searches – OFAC & Terrorist Watch Lists Financial Sanctions Searches Healthcare Sanctions Searches LexisNexis Contractor Screening Global Employment Screening Services Esteem® – Workplace Theft and Fraud Exchange Electronic Fingerprint Services Drug Testing Instant Drug & Alcohol Testing Random Drug & Alcohol Testing Laboratory Testing Collection Site Management National Scheduling Center Drug Testing Policy Development and Review LexisNexis Digital Solutions (Digital Custody and Control Forms) Point of Collection Testing Medical Review Officer (MRO) Services Fingerprinting Electronic Fingerprint Services Electronic Fingerprint Services for Contractors Global Screening Criminal Background Checks Employment and Education Verifications General Reference Verifications Corporate Affiliations Searches of Civil Public Records Credit/Bankruptcy Information and Checks Driver’s License Verifications Professional License Verifications Global and Local Language Media Checks
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Additional Services & Solutions Additional Services –Adjudication and Scoring Services –Web-based EEV I-9 Services –Complete DOT Compliance Services –Business Expense Recovery Services Additional Solutions –Contractor Screening –Candidate Data Capture –DQF Solution –CMS Solution
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Section 3: Service Levels Credit Social Security Verification Motor Vehicle Report LexisNexis National Criminal File LexisNexis National Criminal File PLUS Instant 2-48 hr County Criminal Records Statewide Criminal Records Federal Criminal Records Sex Offender Searches 24-72 hr Employment Verification Education Verification Credential Verification 2-24 hr Instant48 hrs24 hrs12 hrs32 hrs72 hrs Database Searches
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Section 4: System Capabilities ATS Integrations –Taleo Enterprise –Taleo Business Edition –ADP Virtual Edge –Brass Ring/Kenexa –Deploy/Kronos –HireBridge –Hodes IQ –HRsmart –Kronos –Kronos/Unicru –PeopleAdmin –PeopleClick –PeopleSoft Sonic Recruit –Vurv –Ceridian –AAAE –HRMC –Evolve HireExperience –PASS
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System Capabilities Online Order Entry Online Viewing of Results Electronic Invoicing Electronic COC Dedicated Integration Support
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Section 5: Reporting Capabilities Our premier online user interface, known as CPScreen.com, is designed to make the employment screening process easier and more effective than ever before. CPScreen helps standardize and manage screening programs using high-level account customization features that give customers the ability to: Create customized screening packages based on position. Develop custom adjudication/scoring criteria. Tailor account hierarchy to allow multiple levels of system access Establish dual report delivery based on result status, or other criteria Implement tiered background screening, known as Progressive Ordering, to promote faster hiring decisions Detail invoices by user, branch, division, billing code and reference number Produce ad hoc management reports based on pre-determined criteria Manage required Fair Credit Reporting Act (FCRA) compliance efforts
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Top 20 Offenses: Backgrounds YTD 2008 cases where LexisNexis has identified potential risk TOTAL Hits YTD = X Top Hit Drug/Weapon Possession Note 38 Murders Detected
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Eligibility Summary: Backgrounds Thru August 2008 Most considerations are related to verifications components. Maybe opportunities to review and adjust consideration criteria.
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Eligibility Summary: Backgrounds 2Q 2008 4,611 cases scored 15.74% currently have a final score of ineligible Down from 17.16% in the previous quarter 81.41% are currently eligible for hire Up from 75% 0.15% are currently in decisional status Remaining Scores are R and S account for 2.69% of the cases 160 of the cases scored had an original score of decisional Continues to decrease–currently 3.4% of cases processed has a original score of decisional 1 case was overturned to eligible from ineligible 26 cases were overturned from ineligible to eligible
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Total Volume: Backgrounds 1Q AND 2QJanFebMar1Q TOTALAprMayJun2Q TOTALYTD 2008 TOTAL 2008 TOTAL 2007 VAR 2008 vs. 2007 VAR% 2008 vs. 2007 2Q 2008 is X% lower than 2Q 2007 Possible Reasons: Reduction in location openings; Change in package scope 3Q AND 4Q JulAugSept3Q TOTALOctNovDec4Q TOTALYTD 2008 TOTAL 2008 TOTAL 2007 VAR 2008 vs. 2007 VAR% 2008 vs. 2007
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Turnaround Time: Drug Testing YTD 2008 Constantly below SLA of 48 hours for lab based negatives SLA for NEGATIVES 48 Hours
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Pre-Sale Understand client requirements Set proper expectations Facilitate transition to Customer On-Boarding team On-Boarding Easy transition from sales – designated coordinator manages the entire implementation process Goal: Move clients from contract signing to placing orders – as fast as possible Account Management Proactive, client-focused support using advanced dashboards to monitor and address potential issues Drive superior service with quality monitoring and performance-based incentives for support team Continuous Improvement Strategic Account Manager (SAM) monitors program, partners with customer to maintain program Provide analysis & strategy to drive ROI, operational enhancements & program efficiencies Client-centric Customer Support Model Our unique lifecycle support approach is a true differentiator Our goal is simple: Create a superior customer experience!
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