1. Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli Copyright © Siemens AG 2011. All rights reserved. C2: Localization Core Competencies Web-based In-Country-Review Siemens Healthcare, Siemens Industry, OmniLingua Germany GmbH

2. Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli Industry Industry Automation Drive Technologies Building Technologies Osram Mobility IT Solutions and Services Siemens Financial Services Energy Fossil Power Generation Renewable Energy Oil & Gas Service Rotating Equipment Power Transmission Power Distribution Industry Solutions Healthcare Imaging & Therapy Clinical Products Customer Solutions Diagnostics Siemens Corporate Units Cross Sector Siemens AG

3. Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli Hoffman Estates (Chicago) MI AX Piscataway AU Knoxville MI Oxford MR, MI Erlangen/ Forchheim AX, XP, CT, MR, AU, RS, SY, OCS CV, CS Madrid XP Singapore AU Shanghai CT, AX, CV Malvern HS Mountain View US Suzhou AU Shenzhen MR Goa CV Kemnath CV Rudolstadt CV Kyongju-si US Indonesia AU Wuxi CV Bangalore HS, SY Divisions/ Headquarters Major manufacturing sites ~48,500 employees worldwide *) Dublin DX Flanders DX Issaquah US Siemens Healthcare Worldwide presence Llanberis DX Sudbury DX Heidelberg OCS Seoul US Cary CS Elkhart DX Walpole DX Marburg DX Deerfield DX Tarrytown DX Los Angeles DX Berlin HS Concord US *) as of Sept. 30, 2009

4. Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli Imaging IT Angiography, interventional Radiology Innovation leader Computed Tomography Magnetic resonance Molecular Imaging RIS/PACS Siemens Healthcare Sector SYNGO We are a leader in imaging, therapy, and IT Oncology Care Solutions  Leading in new equipment market share  Largest installed base  Best in profitability

5. Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli Siemens Industry Localization Process Owner Siemens Depts Partner Suppliers Partner Suppliers Translation Services CMS Translation Memory Term DB ” ” ” ” Source-language content Language Content Experts Translation Target-language content Machine Translation Externe Agencies / Translators Siemens Regional Companies Translators/Verifiers ” ” SAP Billing Ordering Billing Translation Customer Feedback Portal Project Monitoring Multiterm online Ordering Portal Mail Online Machine Translation Verification Editorial Depts. (I, H, E) Soft/Hardware- Development Service / SupportProjectsTrainingMarketingLegal

6. Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli Siemens Healthcare Regulatory Language Requirements Internal Quality Requirement Guideline Siemens Healthcare Quality Guideline valid for Siemens Healthcare and affiliated Companies, released by the Quality Steering Board: Definition: Verification of the translation of instructions for use Confirmation by review and provision of objective evidence that the translation of the instructions for use corresponds in all respects to the instructions for use in their original language, both regarding the content and specific applications. This also includes evidence of qualification regarding medical requirements.

7. Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli Siemens Verification Roles & Tasks Country representative (C-Rep):  single point of contact  assists the Business Units and the Authorized Translation Provider  responsible for acquiring & announcing verifiers in the country for verification of product-related information/documentation (including software)  coordinates all necessary commercial and process-related clarifications Verifier:  native speaking application specialists (or physicians or technologists)  with adequate knowledge in the original language and the target language,  with good knowledge of the appropriate application-specific terminology,  with overall knowledge of Siemens equipment Translation Services: Organization which is qualified and authorized by the Siemens Healthcare Units to handle translation and verification activities

8. Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli Siemens requirements Process Ability to:  better manage, schedule and control verifiers, the verification process and progress of verification projects  for multiple verifiers to work on content simultaneously  for verifiers to view validated terminology (especially important when multiple verifiers work on the same content)  easily handle projects with a large number of files  work online and offline (according to corporate restrictions)  be user-friendly, easy to learn with clear instructions  include features required by QA and Regulatory such as verification task sign off, assessment and categorization of errors

9. Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli Siemens requirements Technical Abillity to:  support a variety of structured and unstructured file formats  provide a formatted preview mode  connect to CMS and TMS systems  support sign-off templates for verifiers  support advance project scheduling and verifier assignment / reassignment based on verifier availability  facilitate verifier selection through classification of verifiers based on areas of expertise  provide an overview of projects, costs, timeframes, status  generate a variety of reports (action history, log reports)

10. Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli OmniLingua Germany GmbH  Localization service provider to Siemens Healthcare in the US since 1995 and in Europe since 2003  All Localization Service Levels provided into 42 languages  Technology solutions provided as an integrated part of our localization management service: we do not sell technology tools or development services.  Experienced IT developers on staff, as customized technology development is a major service focus at OmniLingua  Agile software development approach with Scrum project management

11. Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli Verification Process Pain Points 1  An essential workflow step often mandated by regulatory authorities  Main value of verification is the input of corporate product and marketing knowledge  Verification is usually performed by product managers, application specialists, sales people and others in addition to their normal workload  Verifiers are not linguists and often do not refer to existing reference material, glossaries and TMs  Additional work is required to update TMs with all verifiers changes and to incorporate verifiers feedback into other ongoing projects

12. Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli Verification Process Pain Points 2  Intransparent and time consuming verification process  Lack of overview or control of verifiers and the verification process  No Standard Input Format (annotated PDF, MS Word documents with or without tracked changes etc..).  Incorporation of verification changes is usually a time-consuming process: - verified files are sent to translators for review -A feedback loop is initiated if translators disagree with verification changes (errors and inconsistencies may be introduced) -Approved changes are incorporated in final and bilingual files -TM is updated -LSP performs additional QA checks

13. Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli  Better scheduling, management and overview of reviewers, review process and projects  Fulfilling internal requirements set by QA and Regulatory  Ability to integrate into existing workflow and to connect with existing IT environment and systems (CMS, TMS) at client’s side  Supporting multiple file formats and use of TM and terminology information within the same verification tool kit OmniLingua Process improvements 1

14. Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli  Process simplification through direct incorporation of verification changes into final files and automatic TM updates  Automated generation of change reports for evaluation and control of the implications of verification changes  Ability to comment or reject verification changes  Automated and transparent commenting workflow between client, verifier, LSP and translator  Guaranteed access of all verification participants to correct source and target files and reference material OmniLingua Process improvements 2

15. Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli Part of the described process and many technical improvements have already been implemented for over 4 years now by OmniLingua in the US for Siemens Healthcare OmniLingua Process improvements

16. Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli SOVT (Siemens Online Verification tool) Workflow: select files for verification

17. Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli SOVT–Workflow: verifier’s view on the content Translated version to check English version to compare

18. Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli SOVT-Workflow: verifier checks the terminology use Terminology check (here: Medicamento) -> Verifier connect & look into the TM & Glossary

19. Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli SOVT-Workflow: Integrated QA summary report

20. Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli SOVT-Workflow: Check final verification report

21. Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli SOVT-Workflow: check verification completion status

22. Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli SOVT-Workflow: Check verifier’s availability & select verifier

23. Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli Targeted results for Siemens  Reduction of verification cycle time  Reduction of verification costs  Better communication between all verification participants  Better documentation of verification changes (full audit trail)  Efficient incorporation of changes into CM & TM systems  Transparent workflow status  On time deliveries

24. Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli The world is our home. Thank you for your attention! Questions, Fragen, Preguntas, 問題, 问题, …?

25. Life Science RT / Brigitte Herrmann & Melanie Ehrlich & Michael Oettli Contacts Dr. Brigitte Herrmann Senior Expert (Software Localization & Technical Communication) Siemens AG - Germany, Healthcare Sector / Imaging & Therapy / SYNGO Marketing Define Usability (H IM SY MK D USE) E-mail: brigitte.herrmann@siemens.combrigitte.herrmann@siemens.com Melanie Ehrlich Head of Localization Project Management Siemens AG, Germany, Industry Sector / Industry Automation Division/ Control Components and Systems Engineering E-mail: melanie.ehrlich@siemens.commelanie.ehrlich@siemens.com Michael Oettli Managing Director European Operations OmniLingua Germany GmbH E-mail: moettli@omnilingua.eumoettli@omnilingua.eu