1. CSC373: Management Information Systems
Mr. Armughan Ali
Assistant Professor
Department of Computer Science
CIIT Attock.

2. Why is MIS Important? MIS affects all areas of business
It is business imperative
Manufacturing
Accounting & Finance
Human resources
Marketing
Top management
Performance evaluations—expectations

3. Information Systems A Raw Definition
A system is a set of interrelated components, with a clearly defined boundary, working together to achieve a common set of objectives.
Information System (IS)
can be any organized combination of people, hardware, software, communications networks, data resources, and policies and procedures that stores, retrieves, transforms, and disseminates information in an organization

4. MIS Components Hardware Software Data People Procedures Backup data
Restart job
Virus scan
Data
People
Procedures

5. Roles of IS in Business

6. InfoSys with NO Computers
Computers are integral part of IS?
It is a fallacy since there were no computers in the past.
moke Signals when marooned on an Island
Paper Based Accounting Ledger
Bag, notebook & File folder: used to organize useful info provided in the forms of books, handouts, documents etc.

7. 3 Basic Roles of IS Support BPR’s and Operations
e.g. Computer Based IS (CBIS)
Recording customer purchases, track inventory, pay employees, buy new merchandise, evaluate sales trends etc
Support Decision Making
Merchandise to be added or discontinued
Support Strategy Making
Innovative use of IT
e.g. Automated Kiosks at malls or airports etc.
Provides competitive edge.

8. A Case: “eCourier” Using IT & Business Intelligence (BI)
Britain based Courier service
2000 packages per day around London
Using IT & BI as competitive weapon over hundreds off other courier firms.
Use GPS enabled handheld devices instead of conventional phone dispatchers.
Enabled online booking and tracking of orders.
Enhanced customer satisfaction
Made firm scalable
Saved money by reducing man power
BI software from “SeeWhy” capable of generating alerts in case of anomaly.

9. Non Credit Assignment
How did information technology contribute to the business success of the eCourier company depicted in the case? Provide an example and explain how the technology implemented led to improved performance.

10. Credited Activity
Activity 1: Use the Internet to research the latest offerings in business intelligence technologies and their uses by companies. What differences can you find with those reviewed in the case? Prepare a report to summarize your findings and highlight new and innovative uses of these technologies. Activity 2: Why do some companies in a given industry, like eCourier adopt and deploy innovative technologies while others in the same line of business do not? Break into small groups with your classmates to discuss what characteristics of companies could influence their decision to innovate with the use of information technologies.

12. In essence, an online exchange of value
What is E-Business?
Using Internet technologies to empower…
Business processes
Electronic commerce (a service by e-business)
Collaboration within a company (Intranet)
Collaboration with customers, suppliers, and other business stakeholders (Extranet)
In essence, an online exchange of value
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13. Types of Information Systems
Operations Support Systems
Efficiently process business transactions
Control industrial processes
Support communication and collaboration
Update corporate databases
Management Support Systems
Provide information as reports and displays
Give direct computer support to managers during decision- making
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14. Purposes of Information Systems
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15. Types of Operations Support Systems
Transaction Processing Systems
Record and process business transactions
Examples: sales processing, inventory systems, accounting systems
Process Control Systems
Monitor and control physical processes
Example: using sensors to monitor chemical processes in a petroleum refinery
Enterprise Collaboration Systems
Enhance team and workgroup communication
Examples: , video conferencing
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16. Two Ways to Process Transactions
Batch Processing
Accumulate transactions over time and process periodically
Example: a bank processes all checks received in a batch at night
Online Processing
Process transactions immediately
Example: a bank processes an ATM withdrawal immediately
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17. Management Support Systems
What do they do?
Provide information and support for effective decision making by managers
Management information systems
Decision support systems
Executive information systems
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18. Types of Management Support Systems
Management Information Systems (MIS)
Reports and displays
Example: daily sales analysis reports
Decision Support Systems (DSS)
Interactive and ad hoc support
Example: a what-if analysis to determine where to spend advertising dollars
Executive Information Systems (EIS)
Critical information for executives and managers
Example: easy access to actions of competitors
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19. Other Information Systems
Expert Systems
Provide expert advice
Example: credit application advisor
Knowledge Management Systems
Support creation, organization, and dissemination of business knowledge throughout company
Example: intranet access to best business practices
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20. Other Information Systems
Strategic Information Systems
Help get a strategic advantage over customer
Examples: shipment tracking, e-commerce Web systems
Functional Business Systems
Focus on operational and managerial applications of basic business functions
Examples: accounting, finance, or marketing
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21. IT Challenges and Opportunities
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22. Measuring IT Success Efficiency Effectiveness
Minimize cost, time, and use of information resources
Effectiveness
Support business strategies
Enable business processes
Enhance organizational structure and culture
Increase customer and business value
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23. Developing IS Solutions
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24. Challenges and Ethics of IT
Application of IT
Customer relationship management
Human resources management
Business intelligence systems
Potential Harm
Infringements on privacy
Inaccurate information
Collusion
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25. Challenges and Ethics of IT
Potential Risks
Consumer boycotts
Work stoppages
Government intervention
Possible Responses
Codes of ethics
Incentives
Certification
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26. Business Intelligence (BI)
BI refers to all applications and technologies in the organization that are focused on the gathering and analysis of data and information that can be used to drive strategic business decisions.

27. Example: Welch Using BI
Welch: Purveyor of Food and Packaged Consumer Goods.
Using Business Intelligence (BI) application from Oco to maximize that truckloads.
IDEA: maximum load delivered in minimum cost