1. John Mayer Executive Director jmayer@cali.org

2. WELCOME TO MY WORLD

7. …my number one piece of advice is you should learn how to program. I mean, I think that in the future, all kinds of jobs, not even just straight engineering jobs, but all kinds of different jobs are going to involve some element of programming …

9.  Origins of A2J  What’s So Great …  Other applications  Online Intake  Intelligent Guidance  E-Filing  Tutorials  Open Government  Future Plans / Ideas

19. 10% 20%

20. What’s so great about A2J?

21. What’s so great about A2J?

24. What’s so great about A2J? v.

25. What’s so great about A2J?  Uncluttered  Single Step  “Intelligent” (conditional branches)  Real-time Guidance  Progress / Feedback

26.  Origins of A2J  What’s So Great …  Other applications  Online Intake  Intelligent Guidance  E-Filing  Tutorials  Open Government  Future Plans / Ideas

27. How does an A2J Author ® online intake interview work? Legal Aid of Western Ohio Example

28. Interview Answers (.anx File) 28 XSL Transform A2J Guided Interview ® for Intake (.a2j files) Transformed Answer Files Case Management System Answer File Data in holding area Available For Review in the Case Management System…. ….conflicts check ….attorney review ….processing

29. Online Intake is Growing  10 programs with online intake projects  35+ programs researching for future online intake projects using A2J Author ®  Indiana Legal Services  Iowa Legal Aid  Legal Aid of North Carolina  Legal Aid of Western Ohio  Minnesota Legal Services Coalition  Pine Tree Legal Assistance (Maine)  South Carolina Legal Services  Southwest Virginia Legal Aid Society  Statewide Legal Services of Connecticut  Utah Legal Services

30. Benefits to Applicants  Can apply from any location with a computer & internet access  Saves remotely located applicants from traveling  Available outside of business hours 24/7  Shortens application time (est. 15-20 min)  Saves time of applying at the wrong legal aid  Get information and referrals

31. Benefits to Organizations  Unqualified applicants are redirected without talking to intake worker  Potential qualification issues are highlighted for intake workers to address first  Reduce errors in data recording *All of these things save intake workers time*

32.  Origins of A2J  What’s So Great …  Other applications  Online Intake  Intelligent Guidance  E-Filing  Tutorials  Open Government  Future Plans / Ideas

33. 33 What’s the next step? Where do I go? Who do I need to contact?

34.  Linking interviews could facilitate customer based coordination across systems of justice  Legal Aid Agencies  Courts  Criminal Defense- public defender  Administrative Agencies ▪ The new frontier!

35. A2J Guided Interviews on the Web PD’s Office Legal Aid Statewide Website Human Services Administrative Tribunal Courts

36.  Origins of A2J  What’s So Great …  Other applications  Online Intake  Intelligent Guidance  E-Filing  Tutorials  Open Government  Future Plans / Ideas

37. 37 A2J Customer Data CM/ECF E-Filing XML PDF A2J Author ® : E-Filing Public Interface HotDocs OnLine

38.  Origins of A2J  What’s So Great …  Other applications  Online Intake  Intelligent Guidance  E-Filing  Tutorials  Open Government  Future Plans / Ideas

39. Not Just For Pro Se’s A2J Author can be used for a variety of training or tutorial needs.

40. One unique feature of A2J Author is the ability to create flowcharts on the back-end. These flow charts typically used to simply provide the author with a visual “map” of what they have programmed, may also be printed up and used for reference. Not Just For Pro Se’s

41. Example Flowchart. Not Just For Pro Se’s Uniform Child Custody Jurisdiction & Enforcement Act

42.  Origins of A2J  What’s So Great …  Other applications  Online Intake  Intelligent Guidance  E-Filing  Tutorials  Open Government  Future Plans / Ideas

44. NEW FEATURES

46. Spreadsheets / Grid data entry

47. Regular Map

48. Supersize Map

52. Web-based Authoring