1. Summer Webinar Series Week 4: Customers with Physical Disabilities

2. Welcome & Introductions  Chanelle Houston, BS Peer Mentor MedStar National Rehabilitation Hospital  Kristen Ryan, MS, OTR/L Resource Occupational Therapist MedStar National Rehabilitation Hospital

3. What is a Physical Disability?  Any limitation on a person’s physical functioning  May include impairments in mobility, endurance, or dexterity  May be congenital or acquired  Include vision & hearing impairments  May be related to sleep disorders, chronic fatigue, pain, or seizures

4. Physical Disabilities Can Be a Result Of:  Spinal cord injuries  Brain injuries (acquired or traumatic)  Multiple sclerosis  Parkinson’s disease  Arthritis  Amputations  Cerebral palsy  Spinal bifida  Muscular dystrophy  ALS

7. Limitations & Barriers  Distance to travel to public transit  Accessible pathway to/from public transit  Maneuvering mobility device on/off bus, train, etc.  Long wait times for public transit  Elevator/escalator outages

8. Accommodations  Ask an individual with a physical disability if they need help before providing help  Do not sit in or block accessible/priority seating on public transportation or at a bus stop  Allow an individual with physical disability to board the bus/train first  Do not touch or lean on individual’s mobility device without asking first

9. Question 1 When working with an individual who has a physical disability, what is the proper terminology to remain respectful?

10. Question 2 What are physical or perceived barriers to an individual who has a physical disability within the community setting? On public transportation?

11. Question 3 What are some tips, tricks, or tools you find helpful when working with an individual who has a physical disability within the community setting? On public transportation?

12. Question 4 What are some safety concerns to be aware of when working with an individual who has a physical disability within the community setting? On public transportation?

13. Question 5 Do you have a specific example of a situation involving an individual who has a physical disability that did not go as expected? How did you handle the situation? What would you do differently or suggest others do instead?

14. Contact Information  Chanelle Houston, BS Peer Mentor MedStar National Rehabilitation Hospital houston.chanelle@gmail.com Website: www.chanellescause.com houston.chanelle@gmail.com www.chanellescause.com  Kristen Ryan, MS, OTR/L Resource Occupational Therapist MedStar National Rehabilitation Hospital kristen.m.ryan@medstar.net kristen.m.ryan@medstar.net

15. Questions?