1. MANAGEMENT

2. What do managers do?  set  accomplish  develop  allocate  analyze  select  perform  attain  motivate  meet  make  communicate  supervise  measure  achieve  execut e

3. Verbs and nouns  accomplish  develop  allocate  analyze  select  perform  attain  motivate  communicate  supervise  measure  achieve  execute ??

4. Verbs and nouns  accomplish  develop  allocate  analyze  select  perform  attain  motivate  communicate  supervise  measure  achieve  execute  accomplishment  development  allocation  analysis sg./analyses pl.  selection  performance  attainment  motivation  communication  supervision  measurement  achievement  execution

5. Match the two columns to establish collocations used in the text (MK p.12):  set  accomplish  develop  allocate  analyze  select  perform  attain  motivate  meet  make  communicate  supervise  measure  achieve  execute  targets  people  tasks  subordinates  performance  objectives  strategies  tactics  resources  business activities  objectives  decisions

6. Managers are in charge of......planning: i.e.......organizing: i.e.......integrating: i.e.......measuring: i.e.......developing: i.e.... Read MK (Unit 2, p.12) and explain what is meant by the concepts mentioned above.

7. Make sentences using the words in blue to describe managers’ responsibilities: Managers are in charge of......planning (objectives, strategies, tactics, resources)...organizing (activities, relations, manageable, tasks, people)...integrating (social skills, objectives, pay & promotion, subordinates and other people)...measuring (staff performance, objectives/targets)...developing (people)

8. TOP MANAGEMENT RESPONSIBILITIES  innovations management  change management  crisis management  managing relations with stakeholders* (Find parts of the text in Unit 2 discussing the responsibilities listed above.) * stakeholders ≠ shareholders/stockholders

9. QUESTIONS ABOUT MANAGEMENT (MK:Unit 2)  What are managers generally in charge of? (MK)  What is each responsibility about? (MK)  What is top management responsible for? (MK)  What makes a successful manager? (MK)  What do R.Branson and D. Ogilvy advise managers to do (see next slide)?

10. PEOPLE MANAGEMENT What advice is provided in the quotes below? «The secret of good business is good people who are given a lot of trust and freedom as well as the right to make mistakes.” (Sir Richard Branson) «If we always hire people who are smaller than we are, we shall become a company of dwarfs. If we always hire people who are bigger than we are, we shall become a company of giants.» (D. Ogilvy)

11. WORK AND MOTIVATION

12. How do managers motivate their staff?  good pay (salary/wages, bonus)  career opportunities (training, work experience, promotion,…)  perks  good working conditions (working hours, work environment, …)  other non-financial benefits (e.g. challenging responsibilities, personal fulfillment) More sources of motivation mentioned in MK? (p.15)

13. Discussion: Attitudes to work (p.15)  Which statements do you agree with?  Can they be divided in two groups?  Is this discussion applicable to students? Rephrase the sentences.

14. Words in context?  Outline  Assume  Consequently  Threaten  Reward  Incentives  Pay rise  Bonuses  Incapable

15. Words in context?  assume  applicable  skilled professionals  knowledge workers  lay foundations  burden of responsibility  authoritarian  progressive

16. Fill in the missing words (MK, p.16)  Theory X 1 that people dislike work, and that they have to be closely 2, and both 3 and 4 with incentives such as a pay 5 or 6.  Theory Y 7 that most people have a 8 need to work, which may be more 9 to skilled 10.

17. Back to the text 1.What are the two types of workers mentioned in the text? 2.Who may Theory Y be more applicable to? 3.What needs does Theory X relate to? 4.What needs does Theory X relate to? 5.What is Maslow’s conclusion?

18. Words, words, words (MK:p.17)  Job security  Take for granted  Benefits  Sick pay  Unskilled workers  Repetitive jobs  Job rotation  Corporate culture

19. Notes on text (MK: p.17) SATISFIERSVS.MOTIVATORS -job ….- … jobs -good … relations- … jobs -good working …-… -good …-… -… such as:a) … pay-… b) paid … c) … MOTIVATION IN … JOBS? - … responsibilities -job … - shared … ( … culture)