1. Coles Red R:237 G:28 B:36 Coles Black R:0 G:0 B:0 Cool Grey 10 R:77 G:77 B:77 Cool Grey 5 R:179 G:179 B:179 R:242 G:242 B:242 R:255 G:0 B:0 R: 240 G: 124 B: 3 R:192 G:0 B:240 The Leader as Teacher - What could you deploy? Leadership at ColesWhy should anyone be led by you? - Video Leading for engagementMoments and Connectors Diversity & Inclusion“To know me is to know that…”, The Diversity Walk Self-awarenessJohari window, Impact/Intent, Face to face feedback, Coles Online survey, informal feedback Health and wellbeingAssessments, self-sabotage, the health planner CourageCourage scale, developing resilience, five step process for having a courageous conversation Trust and relationshipsFour pillars for building trust DirectionWhy, How, What. Connection from my objectives to the Coles bigger picture; the vision for my business unit Leading ChangeSee-feel-change, Kotter’s 8 steps, drivers and blockers, Model of transitions Growing othersLearn, Do, Reflect Feedback and recognitionRatios – giving effective feedback and giving more recognition CoachingGROW and leader as coach StorytellingConnectors, telling stories, why we tell stories and what makes an effective story Supporting team membersHow do you and your direct reports pay it forward? 4Mat model

2. Coles Red R:237 G:28 B:36 Coles Black R:0 G:0 B:0 Cool Grey 10 R:77 G:77 B:77 Cool Grey 5 R:179 G:179 B:179 R:242 G:242 B:242 R:255 G:0 B:0 R: 240 G: 124 B: 3 R:192 G:0 B:240 Opening Courageous Conversations Greet politely and briefly - no fluff Step 1 – Name the Issue – be specific Step 2 – Give an example and have another if needed Step 3 – Describe how the issue makes you feel choose specific words to describe the emotion, e.g “disappointed” not “miffed” Step 4 – Clarify what’s at stake if the issue isn’t resolved Step 5 – Say what you’d like to see happen Step 6 – (Optional) So what do you think? Caution - This should take no more than 2 mins

3. Coles Red R:237 G:28 B:36 Coles Black R:0 G:0 B:0 Cool Grey 10 R:77 G:77 B:77 Cool Grey 5 R:179 G:179 B:179 R:242 G:242 B:242 R:255 G:0 B:0 R: 240 G: 124 B: 3 R:192 G:0 B:240 Coaching & Mentoring – Different but Invaluable Leadership Skills? Ask Questions Zero Expertise Required Short to Medium Mins to Hours Give Answers Subject Matter Expertise Medium to Long Hours Interaction Style Expertise Session Length Relationship Duration Coaches Mentors

4. Coles Red R:237 G:28 B:36 Coles Black R:0 G:0 B:0 Cool Grey 10 R:77 G:77 B:77 Cool Grey 5 R:179 G:179 B:179 R:242 G:242 B:242 R:255 G:0 B:0 R: 240 G: 124 B: 3 R:192 G:0 B:240 Great Questions? 1.“Everybody knows I’m not capable of that” 2.“She obviously has her own agenda” 3.“I have examined the possibilities and this can’t fail” 4.“I don’t want to do that” 5.“I was very angry with him” 6.“I have tried everything, but I’m still stuck!” 7.“We’ve just got to agree on this otherwise we are in trouble” 8.“He told me at the last minute. What could I do?” 9.“Nothing ever seems to work for me” 10.“I guess that I’m just destined for the life I’ve got”

5. Coles Red R:237 G:28 B:36 Coles Black R:0 G:0 B:0 Cool Grey 10 R:77 G:77 B:77 Cool Grey 5 R:179 G:179 B:179 R:242 G:242 B:242 R:255 G:0 B:0 R: 240 G: 124 B: 3 R:192 G:0 B:240 The 8-Step Model for Leading Change

6. Coles Red R:237 G:28 B:36 Coles Black R:0 G:0 B:0 Cool Grey 10 R:77 G:77 B:77 Cool Grey 5 R:179 G:179 B:179 R:242 G:242 B:242 R:255 G:0 B:0 R: 240 G: 124 B: 3 R:192 G:0 B:240 Gifts?

7. Coles Red R:237 G:28 B:36 Coles Black R:0 G:0 B:0 Cool Grey 10 R:77 G:77 B:77 Cool Grey 5 R:179 G:179 B:179 R:242 G:242 B:242 R:255 G:0 B:0 R: 240 G: 124 B: 3 R:192 G:0 B:240 Quick Fire Quiz – Energiser QuestionsAnswers 1.A woman gives a tramp $5; the woman is the tramp’s sister but the tramp is not the woman’s brother. How come? The tramp is a woman 2. Can a man living in Scotland be buried in Florida, USA?No, he is alive so can’t be buried 3. Is it legal for a man in France to marry his widow’s sister?No, because he is dead 4. Seven months have 31 days; how many have 28?12, they all do! 5. Two men play five games of chequers. Each man wins the same number of games but there are no ties. How come? They are not playing each other 6. Divide 30 by ½ and add 10 =70! (30x2+10) 7. If there are three apples and you take away two, how many do you have? 2…..it’s how many do you have not “have left” 8. A doctor gives you 5 pills and tells you to take one every half hour. How long do the pills last? 2 hours 9. How many 60c stamps are there in a dozen?12 10. A butcher is 181cm tall. His waist is 90cm. What does he weigh?Meat

8. Coles Red R:237 G:28 B:36 Coles Black R:0 G:0 B:0 Cool Grey 10 R:77 G:77 B:77 Cool Grey 5 R:179 G:179 B:179 R:242 G:242 B:242 R:255 G:0 B:0 R: 240 G: 124 B: 3 R:192 G:0 B:240 The “Not What you Think” Quiz – Energiser QuestionsAnswers 1. How long did the One Hundred Years War last?116 Years 2. From which country do Panama hats come?Ecuador 3. From which animals do we get catgut?Sheep and Horses 4. In which month do Russians celebrate the October RevolutionNovember 5. What is a camel’s hair brush made of?Squirrels fur 6. The Canary Islands in the Pacific were named after what family of animals? Dogs (derivation “canine”) 7. What was King George VI’s first name?Albert 8. What colour is a Purple FinchCrimson 9. Where are Chinese Gooseberries from?NZ 10 What colour is an airline “black-box”Orange