1. The Implementing Function & Motivation and Change Management Erin Napier Taylor Buckles Connor Strange C

2. Implementing Implementing involves guiding employee work toward achieving the company's goals. To implement successfully, managers must complete a number of activities designed to channel employee efforts in the right direction. o Effective communication o Employee Motivation o Work Teams o Operations Management o Ex: The Bible

3. Motivation Motivation: the set of factors that cause a person to act in a certain way Internal Motivation: arises from a persons beliefs, feelings, and attitudes that influence a person’s actions.  Example: An Internal sense of satisfaction from a job well done External Motivation: comes from rewards and punishment supplied by other people  Example: Doing a good job might result in a pay increase, coworkers admiration, or praise from the boss

4. Vocabulary Work team: a group of individuals who cooperate to achieve a common goal  Example: A small group assigned to work on a project such as re-do the shelving Process Improvement: efforts to increase the effectiveness and efficiency of specific business operations  Example: New Machines and Technology in a factory

5. Maslow Hierarchy of Needs According to this theory, people seek to satisfy these needs in order from lowest to highest.

6. McClelland’s Achievement Motivation Theory Based on a set of needs common to all people. McClelland believed people are influenced most strongly by one of the three specific needs. A person with high achievement need take personal responsibility for their work, set personal goals, and want immediate feedback. A person with high affiliation need are concerned about their relationships with others, and work to get along well and fit in with a group. A person with high power need want to influence and control others and to be responsible for groups activities. Achievement Power Affiliation

7. Herzberg’s Two-factor Theory Herzberg’s research resulted in the identification of two distinct groups of factors related to motivation. Hygiene factors: job factors that dissatisfy when absent but do not contribute to satisfaction when they are present Motivators: factors that increase job satisfaction

8. Managing Change 1. Planning: to gather information, identify and study alternatives, and determine the consequences of change 2. Communicating: open two-way communications between managers and employees 3. Involving: involve people who will be affected in gathering information, consider alternatives, and test solutions 4. Educating: information meetings, and training programs 5. Supporting: counseling, training, and additional information