1. 27-Aug-15 By: Mahesh Ahuja E-Government Towards Electronic Government

2.  E-Government Maturity Models

3. E-Government Maturity Model Phase 1: Web Presence Phase 2: Limited Interaction Phase 3: Transactions Phase 4: Transformation Increasing Public Value complexity Gartner (2000)

4.  Web Presence This stage delivers some static or basic information through web sites. Challenge To keep the content updated E-Government Maturity Model

5. Phase 1: Web Presence Phase 2: Limited Interaction Phase 3: Transactions Phase 4: Transformation Increasing Public Value complexity Gartner (2000)

6.  Limited Interaction Some facility such as basic search capabilities, forms to download, link to relevant sites and e-mail address of officials are available. Challenges Ensure that links to other websites are valid Updated Forms E-Government Maturity Model

7. Phase 1: Web Presence Phase 2: Limited Interaction Phase 3: Transactions Phase 4: Transformation Increasing Public Value complexity Gartner (2000)

8.  Transaction Focus is to build self service application for public to access online. Typical services such as tax filling and payment, driver’s license renewal etc. Challenges Embedding Software Applications/Information Systems on Website Security of Applications/Data Policy Framework E-Government Maturity Model

9. Phase 1: Web Presence Phase 2: Limited Interaction Phase 3: Transactions Phase 4: Transformation Increasing Public Value complexity Gartner (2000)

10.  Transformation Delivery of government services is redefined by providing a single point of contact to customer Challenges Collaboration within Organizations Cross-Functional Processes E-Government Maturity Model

11. Phase 1: Web Presence Phase 2: Limited Interaction Phase 3: Transactions Phase 4: Transformation Increasing Public Value complexity Gartner (2000)

12. Phase 1: Cataloging Phase 2: Transaction Phase 3: Vertical Integration Phase 4: Horizontal Integration Technological and Organizational Complexity Integration Layne & Lee (2001) E-Government Maturity Model

13.  Cataloging  Similar to Web Presence  Transaction  Vertical Integration  Collaboration with Organization  Horizontal Integration  Transformation E-Government Maturity Model

14. Phase 1: Emerging Presence Phase 2: Enhanced Presence Phase 3: Interactive Presence Phase 5: Seamless or Fully Integrated Presence Increasing Public Value complexity United Nations and American Society for Public Administration (2001) Phase 4: Transactional Presence E-Government Maturity Model

15. Phase 2: Two–Way Communic ation Phase 3: Transactio n Phase 5: Political Participation Hiller and Bélanger (2001) Phase 4: Integration Phase 1: Information Dissemnation Phase 2: Two Way Communication Phase 3: Transaction Phase 4: Integration Phase 5: Political Participation E-Government Maturity Model

16.  Information Dissemination  Similar to Web Presence (Information and data is published on the web sites) E-Government Maturity Model

17. Phase 2: Two–Way Communic ation Phase 3: Transactio n Phase 5: Political Participation Hiller and Bélanger (2001) Phase 4: Integration Phase 1: Information Dissemnation Phase 2: Two Way Communication Phase 3: Transaction Phase 4: Integration Phase 5: Political Participation E-Government Maturity Model

18.  Two-way Communication  The government incorporates email systems as well as information and data-transfer technologies into web sites E-Government Maturity Model

19.  Transactional  Public servant is replaced by based self services and the government allows online service and financial transactions. In this stage user can renew licenses, pay fines apply for financial aid and etc. E-Government Maturity Model

20.  Integration  Various Government Services are integrated vertically (intergovernmental integration) and horizontally (intra - governmental integration) by government. E-Government Maturity Model

21.  Participation  Citizen can participate in affairs of government through website E-Government Maturity Model

22. Citizen Participation Applications Blog (web log)  Online Journal - Updated daily or weekly or whenever author desires - Owned by an individual  Blog posts are usually one person’s opinion, followed optionally by comments  Putting things online where world can see and comment  People have conversations online: ideas  feedback

23. Phase 2: Two–Way Communic ation Phase 3: Transactio n Phase 5: Political Participation Asia Pacific (2002) Phase 4: Integration Phase 1: Setti e-mail System (Intranet) Phase 2: Enable Public Access to Information Phase 3: Allow 2-Way Communication Phase 4: Allow Exchange of Value Phase 5: Digital Democracy Phase 6: Joined-Up Government E-Government Maturity Model

24.  Key Claims Greater Transparency Greater Convenience Easy Access to Information Improved Coordination & Collaboration Revenue Growth Cost Reduction Democratization -Improved Government – Citizens Interactions -Improved Consultation and Participation in Public Policy Management Realigning Representative Democracy E-Government Key Claims

25. Cross-functional integration of back-end and front-end government processes Effectiveness of e-enabled mechanisms for feedback, consultation and more participative forms of democracy From e-Government to Connected Government ( United Nations, 2008) E-Government Vision

26. Public Sector Transformation Administrative Efficiency Effective Collaboration Digitization Back Office Process Automation Transparency in Government Processes Government Services E-Transactions E-Services Government to Citizens & Vice Versa e-Consultation e-Participation E-Government Vision

27. E-Government in Developing Countries Successful Case Studies - Delivering Services (e-Services) SERVICEIMPLEMENTING STATE / COUNTRYOUTCOME/BENEFIT Issuance of CNICFederal Government, NADRA, PakistanConvenience, Transparency Payment of Property Tax Issuance of Land Titles Andhra Pradesh- IndiaTransparency, Reduced Corruption Issuance of: - Driving Licenses - Birth Certificates - Passport Andhra Pradesh-India, Gujarat-India, Karnataka-India Brazil, Jordan, Pakistan Reduced Corruption, Cut Delays Payment of Bills: - Electricity, Water, Telephone Andhra Pradesh-India, Kerala-India Convenience, Cost Reduction E-ProcurementBrazil, Bulgaria, Chile, Mexico, PhilippinesTransparency, Cost Reduction New Business RegistrationJordan, Jamaica, ChinaConvenience Income Tax OnlineBrazil, Jordan, Chile, Mexico, PakistanConvenience, Cost `Reduction Birth RegistrationBangladeshConvenience, Cost `Reduction

28. E-Government Operating Models

29. Operating Models – Government Investment Coordination Centrally operating from the ministry of finance, treasury, economy, budget or planning Australia, Brazil, Canada, Chile, China, Finland, France, Ireland, Israel, Japan, Rwanda, Sri Lanka and USA

30. Operating Models – Government Administrative Coordination Centrally operating from the ministry of cabinet or public administration, ensuring horizontal or cross-cutting alignment with all relevant government policies, administrative reform initiatives and governance Bulgaria, Arab Republic of Egypt, Germany, Republic of Korea, Mexico, Slovenia, South Africa and the UK

31. Operating Models – Government Technical Coordination Typically operating from a Ministry of ICT with access to staff with technology expertise Disadvantaged by limited access to whole of government decision-making processes and inability to influence public sector reform efforts. Pakistan, Ghana, Jordan, Kenya, Romania, Thailand and Vietnam

32.  Thank you…