1. THE LIMITED LIABILITY PARTNERSHIP THAT IS ACADEMIC ADVISING Marty G. Brooks Doña Ana Community College Academic Advising

2. THE GAMBLING KNOWN AS BUSINESS LOOKS WITH AUSTERE DISFAVOR UPON THE BUSINESS KNOWN AS GAMBLING. AMBROSE GWINNETT BIERCE

3. EXPECTANCY THEORY  A motivation theory first proposed by Victor Vroom of the Yale School of Management Key Elements Expectancy: Effort leads to Performance Instrumentality: Performance leads to Outcome Valence: Value placed on potential reward by individual Motivation is a function of these three elements

4. Expectancy Theory In Action

5. YouMe

6. Expectancy Theory In Action You Me

7. Expectancy Theory In Action Me You

8. Expectancy Theory In Action Me You

9. Expectancy Theory In Action Academic Needs Family Needs Employment Needs/Bills Social Needs Personal Needs Support System Personal History Esteem Spiritual Needs etc…

10. PHASE I  Customer Service Simple View Customer is always right Help them until they can’t fail “A satisfied customer is the best business strategy of all.” - Michael LeBoeuf

11. PHASE II  Effective Management More prescriptive Under New Management Control them so they can’t fail “It is a terrible thing to look over your shoulder when you are trying to lead — and find no one there.” - Franklin D. Roosevelt

12. PHASE III  Limited Liability Partnership Buy-In from both Work with them to minimize failure "Measure your success by how well you obtain your goals - not how well you get along with your partner." - Curtis E. Sahakian

13. GREAT PARTNERS Are honest Share a vision Bring something unique to the table Do their share of the work – not equal shares

14. WE NEED TO FIND THE COURAGE TO REQUIRE STUDENTS TO DO WHAT IS NECESSARY TO ENSURE THEIR SUCCESS. Session ID: 08B18 High Performance Advising for Student Success Sandy Waters, Old Dominion University David Trites, Noel-Levitz The 2015 Noel-Levitz National Conference on Student Recruitment, Marketing and Retention – Chicago, IL

15. WE NEED TO FIND THE COURAGE TO REQUIRE STUDENTS TO DO WHAT IS NECESSARY TO ENSURE THEIR SUCCESS. Session ID: 08B18 High Performance Advising for Student Success Sandy Waters, Old Dominion University David Trites, Noel-Levitz The 2015 Noel-Levitz National Conference on Student Recruitment, Marketing and Retention – Chicago, IL

16. WE NEED TO FIND THE COURAGE TO REQUIRE STUDENTS TO DO WHAT IS NECESSARY TO ENSURE THEIR SUCCESS. Session ID: 08B18 High Performance Advising for Student Success Sandy Waters, Old Dominion University David Trites, Noel-Levitz The 2015 Noel-Levitz National Conference on Student Recruitment, Marketing and Retention – Chicago, IL

17. WE NEED TO FIND THE COURAGE TO REQUIRE STUDENTS TO DO WHAT IS NECESSARY TO ENSURE THEIR SUCCESS. Session ID: 08B18 High Performance Advising for Student Success Sandy Waters, Old Dominion University David Trites, Noel-Levitz The 2015 Noel-Levitz National Conference on Student Recruitment, Marketing and Retention – Chicago, IL

19. Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures. Tom Peters

20. There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. Sam Walton

21. Happiness does not come from doing easy work but from the afterglow of satisfaction that comes after the achievement of a difficult task that demanded our best. Theodore Isaac Rubin

22. The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant. Max de Pree

23. Do more than is required. What is the distance between someone who achieves their goals consistently and those who spend their lives and careers merely following? The extra mile. Gary Ryan Blair

24. There are no secrets to success. It is the result of preparation, hard work, and learning from failure. Colin Powell

25. Everyone has an invisible sign hanging from their neck saying, 'Make me feel important.' Never forget this message when working with people. Mary Kay Ash

26. Jeff Bezos founded Amazon.com in 1994 as an online bookstore. At the time, it was completely run out of his garage in Bellevue, Washington. He sold his first book in July 1995 and issued his IPO two years later in 1997. Today it’s the world’s largest online retailer. Address: 10704 NE 28th, Bellevue, Washington

27. In 1976, Steve Jobs and Steve Wozniak, ages 21 and 26 respectively, started Apple Computers by selling 50 units of Wozniak’s Apple I Computer at $500 apiece to a local retailer. Jobs took the purchase order to a parts distributor and ordered the parts. “The Steves” and their small team hand-built 50 computers in 30 days from a garage in Cupertino, CA. Today, Apple is the most valuable technology company in the world.

28. As Stanford Graduate students, Larry Page and Sergey Brin started what’s now known as Google from Susan Wojcicki’s garage in September 1998. Soon the project was interfering with their schoolwork, so they tried to sell it to Excite for $1 million. Excite rejected the offer and now Google is the most trafficked site in the world.