3. Managing, supervising, being a leader is the hardest job in the world! Because each human being is different and you have to learn how to drive each one of them

4. Human are the most complex and complicated beings you'll ever have to deal with. Many of them have similarities but every one of them in this world is different and they all work in a slightly different way.

5. Our job as a leader is to get these complex humans working as efficiently as possible.

6. “ Managing people is like holding a dove in your hand. If you hold it too tightly you kill it, but if you hold it too loosely, you lose it.”

7. Select right person for the job Create a Positive Workplace Respect every employee Treat everyone as important A B C of Good Management

8. Your sales men are most important people for you because they are the one bringing business to you and they are the one who make you successful or fail…respect them. Always criticize activity not people Reward in public and reprimand in private A B C of Good Management

9.  Train your people how to do the job, before you expect them to do the job  Control work of your people  Motivate your people  Develop your people  Build team out of the group

10. Definition of management Management is a process of doing any task which involves four steps 1.Planning 2.Organizing 3.Executing 4.Controlling

11. Team work o f

12. Definition of Selling Selling is identifying customers needs and presenting your product in such a manner that customer feels that it is the same product he is looking forward to and buy the product Customer will buy only if he likes your product

13. Leadership Leadership is influencing people to do the job you want them to do, willingly, without using authority

14. THE ICEBERG SEA LEVEL BEHAVIOR VALUES – STANDARDS – JUDGMENTS ATTITUDE MOTIVES – ETHICS - BELIEFS KNOWN TO OTHERS UNKNOWN TO OTHERS 10% 90%

15.  Positive mental attitude /proactive  Willing to lead by examples  Willing to adapt to different situations Caring for the growth and development of his team members  Open minded and receptive to new ideas

16.  Modest and unselfish  Understanding  People loving  Team player  Empathetic

17.  Selling Skills  Planning skills  Organizing skills  Communication skills  Decision skill  Human Relation skills  Motivational skills

18.  Supervisory skills  Problem solving skills  Adjustment skills  Listening skills  Time management skills  Report analytical skills  Creativity

19. Children learn much more from what they SEE than what they HEAR. That’s why we need to be their worthy role model. People become mirror images of Boss

20. You can not motivate people You can only find out what motivates people and help them to achieve the same Motivating is giving reason why a person will work

21. Tools you have for motivation Incentive scheme Career growth Recognition Appreciation

22. Why Motivate? Helps your most productive employees become better Helps less productive employees become more productive Prevents management from overlooking high- potential performers

23. Motivated Employees Contribute to a positive work environment Affect the morale of those around them Are team players Are willing to go the extra mile in a crisis Put a friendly face to your good name Care about the company’s image and success Are more likely to be self starters and innovators Have strong personal goals Want to keep their jobs or move within the company Have a healthy work ethic Are committed to problem solving Are good for your business

24. De-Motivated Employees Do not attract or retain clients or customers Negatively affect the morale of people around them Often quit or get themselves fired Do not care about the company’s image or success Call in sick more often than satisfied employees in order to do anything else (and may even become ill from the anxiety of going for joint work). Will talk of problems most of the times May do what is asked of them, but will rarely do more. Very low productivity Poor reporting Poor grooming “The difference between a successful person and others is not a lack of strength, not a lace of knowledge, but rather a lack of will.” – Vince Lombardi

25. MANAGEMENT LEADERSHIP (weak) SURVIVE THRIVE DIE QUICKLY DIE SLOWLY Right focus Too little control Poor discipline good performance Good motivation No focus No big picture Out of control No processes or systems Poor performance Poor motivation Balance control Both processes and people Supported Excellent performance and excellent discipline Aiming for perfection Little delegation or empowerment Good discipline/ control Average performance Poor motivation (strong) strongstrong weakweak strongstrong

26. Understand your team members You can divide all your team members to four basic categories Business is people Business Management is People Management

27. Understand your team members You can divide all your team members to four basic categories  Understand your team members  You can divide all your team members to four basic categories People Management

28. Understand your team members You can divide all your team members to four basic categories  Understand your team members You can divide all your team members to four basic categories People Management

29. Learning People Management High efforts C High skills High Result High efforts D Low skills Moderate Result Low skills A Low efforts Low Result Low efforts B High skills Moderate Result S k I l l s effortsefforts

30. A Low skills+ Low efforts In order to mange these people you need to train them and control them strongly People Management

31. High Skills low efforts These people require no training but strong control an motivation form you to ensure performance  High Skills low efforts These people require no training but strong control an motivation from you to ensure performance B

32. D  High efforts low skills These people require training and strong motivation to perform People Management

33.  High Skills and High Efforts These people are the star performers you need to keep them motivated and maintain a close relationship, they are assets to any organization C

35. The most selfish one letter word........... "I" They Avoid it.

36. The most satisfying two-letter word....... "WE" They Use it.

37. The most poisonous three-letter word..... "EGO" They Kill it.

38. The most pleasing five-letter word....... "SMILE" They Keep it.

39. The hardest working seven-letter word.. "SUCCESS" They Achieve it.

40. The most powerful nine- letter word.... "KNOWLEDGE" They A AA Acquire it.

42. AMAR BIR SINGH