1. Swets Information Services Subscription agent’s role in e-Business world Trends in the Market and how Swets reacts SC Chen Country Manager, Swets Greater China

2. The Google Effect – What is happening – What does this mean to the user – What does this mean to the library – What does this mean to the publisher – What does this mean to us – Key message to customers

3. The Google Effect What is Happening – A new breed of students exist now – the computer age people – They use less and less the library and rely more and more on web search engines for research – Users also give up trying to use the library because it is just too complicated to understand – Web search engines are trying to add as much content as possible, but there is a small problem – they can’t reach it…

4. The Google Effect What Does That Mean to the User – Now most the information they find in their research is not reliable and many times wrong – When they by accident find an article the library has access to, they often are not able to access it, and if they are, they think the access is free – Users still give more importance to convenience than accuracy, because of this, the industry will adapt to them and not the other way around

5. The Google Effect What Does That Mean to the Library – Two main problems arise from this for the library: –Decline in circulation –Decline in recognition/appreciation for their service – These two problems directly affect the library’s ability to secure and increase their acquisitions budget – Initially libraries tried to fight this trend, but now are trying to benefit from it by: –Simplifying their services to match requirement of users –Integrate web engines into their resources

6. The Google Effect What Does That Mean to the Publisher – For publishers this presents both a threat and an opportunity Threat: –If libraries are unable to maintain their budgets, cancellations will occur Opportunity: –New revenue streams are possible: –PPV –Revenue sharing with the search engine (e.g. Elsevier and Google talks)

7. The Google Effect What Does That Mean to the Us – For Swets this presents both a few threats and opportunities: Threats: –If libraries are unable to maintain their budgets, cancellations will occur –Libraries may purchasing services such as SWoc as access is provided via web search engines Opportunity: –Provide tools that: –simplify the research process for a user and make it convenient that take advantage of web search engines –enable the library to promote and brand themselves even if the user does not consciously use the library

8. The Google Effect Key Message to Customers Swets will: Help in providing the means for the library to offer a simple and convenient service to their users through tools that will at the same time takes advantage of the Google effect and at the same time steer users to the library. (SWOC, SWTB, SWL & Federated Search)

9. Professional information is crucial – Timely and professional information is crucial in today’s business – An untold number of journals, magazines and newspapers course through your organization – Many different publishers are supplying – Many different channels to access information Your challenge is to manage these varied, time-consuming and costly streams of information

10. Swets Information Services, your intermediary You can outsource the subscription management process to your intermediary: Swets Information Services – one single point of contact – aggregation of content – economies of scale – knowledge: know what, where and how to find

11. SwetsWise offers control, saving you time and money Control –full control over your subscription management process –improved budget control Cost savings –time savings, leading to overall cost saving up to 50% –avoiding duplications Content –access to our catalog of over 250,000 titles

12. Swets Information Services SwetsWise Subscription

13. What is SwetsWise Subscription? SwetsWise is the new, innovative web-based service that offers you: –online procurement of subscriptions, –online subscription management, –online account and user management – Functionality varies on level of access to SwetsWise: –End Users –Approvers –Administrators

14. SwetsWise Subscription is : online procurement of subscriptions – Search and select – SwetsWise offers advanced search functionality – SwetsWise catalogue offers 260,000 titles from 65,000 publishers – Ordering and payment –Central and proxy ordering –Duplication avoiding –Fully automated approval cycle –Integration possible with e-procurement system: Ariba, SAP, Commerce One –Credit card payment available: Visa, MasterCard, American Express

15. SwetsWise Subscription is: online subscription management – Easy renewing, canceling and claiming – Full overview of all current subscriptions – Full overview of status of all requests

16. SwetsWise Subscription is: online account and user management – Sophisticated functionality for account set-up and user management –Easy to set up your account to desired control level –Desktop user management –Efficient catalog customization option

17. Swets Information Services SwetsWise Online Content

18. SwetsWise On-Line Content is: search and read full text articles – SwetsWise offers advanced search functionality – Search across more than 2.5 million full text articles

19. SwetsWise On-Line Content is: providing the means to obtain the full text – Document delivery using renowned document suppliers: –The British Library –Infotrieve –CISTI –and more to come… – Pay-per-view allows you to purchase the articles directly from the publisher

20. SwetsWise On-Line Content is: integration with existing resources – Multi-level linking algorithm allows you to link from anywhere into SwetsWise – With Z39.50 protocol compliance, you can search from any client you already use – SFX compliant allows you to link from SwetsWise to other electronic resources for even more information – Full integration of ProQuest database

21. SwetsWise On-Line Content is: easy information dissemination – TOC alerts automatically disseminates the availability of new issues of journals – Search alerts automatically disseminates the availability of new articles of interest to the user – Customizable texts allow for administrators to disseminate even more information via these media – Automatic alerts on new journals added to SwetsWise or to your account