1. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Roadside Inspections This webcast will cover... The selection process, Inspection levels and procedures, The use of roadside inspection data, Kellogg’s Program, and Question & Answer Moderator Dr. Gary Petty, President & CEO, NPTC Panelists Tom Bray, Sr. Editor – Transportation Management, J. J. Keller & Associates, Inc. Tom Moore, CTP, Vice President of Education, NPTC Larry Cook, CTP, Sr. Mgr., DSD Fleet Safety & Compliance, Kellogg Company Attention Attendees: +Thank you for attending! +The presentation will start in a few minutes at 1:00 PM Central. +Please use your computer speakers to listen to the event. If you have audio issues, dial-in info is below. +You will be muted during the event. +Please use the Question feature to text questions to “Q & A”. We’ll try to answer them during the Q&A period if they are not covered in the presentation. +The slides and recording will be posted within 7 days at: http://www.jjkeller.com/nptcinfo

2. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Dr. Gary Petty President & CEO National Private Truck Council

3. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Introduction The Selection Process, Inspection Levels and Procedures – Tom Bray The Use of Inspection Data – Tom Moore Kellogg’s Program – Larry Cook Housekeeping issues:  You will be muted during the event.  Please use the Question feature to text questions to the Q&A Panelist. We’ll try to answer them during the Q&A period if they are not covered in the presentation.  If you lose sound at any point, you can dial-in by phone using the number and Pass Code listed below.  If you lose the program window and need to re-login be sure to enter a different e-mail address to avoid being denied access for multiple logins. Gary Petty National Private Truck Council

4. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Introduction and Disclaimers Road Check is June 5-7 The content in this webcast is intended for information purposes only and should not be construed as providing legal advice. This is an introductory course and is intended to highlight critical safety and compliance topics. Time constraints limit our ability to go in depth. We invite you to ask questions. We will answer them throughout today’s webcast. Gary Petty National Private Truck Council

5. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Tom Bray Sr. Editor, Transportation Management J. J. Keller & Associates, Inc.

6. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Goals of the Roadside Inspection Program Direct attention to rules and regulations by requiring carrier safety and compliance Document violations that are used in subsequent enforcement actions Obtain information regarding carriers, drivers, vehicles, and cargo relative to safety and compliance Support on-going assessment of carrier, driver, and vehicle Remove unsafe carriers, drivers and vehicles from the highways Tom Bray J. J. Keller & Associates, Inc.

7. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Overview of Roadside Inspection Program Roadside Inspections are a spot-check of driver and vehicle (“mini-compliance review”) Inspections can occur anywhere and at anytime Specially trained and certified inspectors conduct standardized roadside inspections  Any officer can “pull over a truck,” but only trained ones can conduct roadside inspections and submit report The Commercial Vehicle Safety Alliance is an association that establishes and disseminates roadside inspection procedures, inspector training courses, and Out-of-Service Criteria Tom Bray J. J. Keller & Associates, Inc.

8. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Roadside Inspection Selection Process Selection methods:  Observation of a violation/defect  Inspection Selection System (ISS) and other electronic screening programs  Random selection Vehicle with valid CVSA sticker normally not selected for inspection (exception is observation of violation/defect) Tom Bray J. J. Keller & Associates, Inc.

9. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 The Roadside Inspection Process Conducted at fixed and mobile sites Selection both random and risk-based, including traffic enforcement component 3.5 to 4 million roadside inspections conducted per year Inspection follows standard process Average time to conduct: 15-60 minutes depending on level and violations discovered Enforcement – Violations, warnings, citations, fines, OOS orders, arrests and others Data – Hard copies and Software; entry and upload Tom Bray J. J. Keller & Associates, Inc.

10. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Seven Levels of Roadside Inspection Level I — North American Standard Inspection Level II — Walk-Around Driver/Vehicle Inspection (same as Level I, except…) Level III — Driver-Credential Inspection Level IV — Special Inspections Level V — Vehicle-Only Inspection Level VI — Enhanced NAS Inspection for Radioactive Shipments Level VII — Jurisdiction Mandated Inspection Tom Bray J. J. Keller & Associates, Inc.

11. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Inspecting Paperwork Driver credentials and paperwork (DL/CDL logbook, supporting documents, medical certificate) Carrier and vehicle credential documents (markings, IEP related paperwork, lease agreements, proof of annual inspection, IFTA, IRP, etc.) Shipping papers (bills of lading, HM shipping etc.) Tom Bray J. J. Keller & Associates, Inc.

12. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Inspection Data Systems ISS (Inspection Selection System) – Provides inspection recommendation & carrier snapshot with census and safety data CDLIS, NCIC, NLETS – Retrieves driver status, conviction history, etc. QC (Query Central) – Combines the functions of ISS & CDLIS Access, plus more ASPEN (inspection software) – Collects inspection details, prepares report, and transmits data Tom Bray J. J. Keller & Associates, Inc.

13. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Outcomes Three possible outcomes 1.No violations discovered  Roughly 66% of driver inspections have no violations  Roughly 33% of vehicle inspections have no violations  CVSA Decals are issued for passing a Level I or V inspection; good for 90 days 2.Violation(s) discovered, but driver and vehicle allowed to continue (corrections made ASAP) 3.Violations discovered and driver and/or vehicle placed out of service  5.5% of drivers and 20.7% of vehicles inspected placed OOS Tom Bray J. J. Keller & Associates, Inc.

14. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 2011 “Top 10” Driver Violations Violation Code Violation Description # of Viol % of Total Viol # of OOS Viol OOS % 1395.8Log violation (general/form and manner)35,43816.05%350.10% 2395.8F1Drivers record of duty status not current25,50811.56%380.15% 3391.41ADriver not in possession of medical certificate22,0179.97%5032.28% 4391.11B2Non-English speaking driver14,2916.47%7405.18% 5395.3A2 Requiring or permitting driver to drive after 14 hours on duty 13,2646.01%5,84044.03% 6 392.2SLLS 2 State/Local Laws - Speeding 6-10 miles per hour over the speed limit 11,5265.22%30.03% 7392.16Failing to use seat belt while operating CMV10,7094.85%00.00% 8 392.2SLLS 1 State/Local Laws - Speeding 1-5 miles per hour over the speed limit 7,9673.61%00.00% 9395.3A1 Requiring or permitting driver to drive more than 11 hours 7,5593.42%3,58447.41% 10395.8EFalse report of drivers record of duty status7,5113.40%5,48272.99% Tom Bray J. J. Keller & Associates, Inc.

15. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 2011 “Top 10” Vehicle Violations Violation Code Violation Description # of Viol % of Total Viol # of OOS Viol OOS % 1393.9AInoperative required lamps87,24111.02%8,1579.35% 2393.11 No/defective lighting devices/reflective devices/projected 49,3476.24%9561.94% 3396.3A1 Inspection/repair and maintenance parts and accessories 41,9235.30%6,60515.76% 4393.75CTire—other tread depth less than 2/32 of inch40,6055.13%3,5458.73% 5396.5BOil and/or grease leak36,1994.57%7061.95% 6393.47E Clamp/Roto-Chamber type brake(s) out of adjustment 34,5784.37%380.11% 7396.17COperating a CMV without periodic inspection32,3264.08%350.11% 8393.45B2 Failing to secure brake hose/tubing against mechanical damage 30,8343.90%2,1216.88% 9393.95ANo/discharged/unsecured fire extinguisher29,6073.74%20.01% 10393.25FStop lamp violations18,6592.36%5,51829.57% Tom Bray J. J. Keller & Associates, Inc.

16. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 CVSA Out-of-Service Criteria What it is  Safety violations that represent an imminent hazard  Cannot continue to operate until repairs made and/or condition is fixed  Driver, vehicle and load specific What it is not  They ARE NOT maintenance or performance standards North American Standard  Time tested process  Legislated  Case law established Tom Bray J. J. Keller & Associates, Inc.

17. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Vehicle Out-of-Service Items If violation is found, second question: Is the vehicle OOS? Operating over hours or with false log Brake System – #1 source of OOS; adjustment is a major issue; 20% of brakes defective to be OOS Tires – #2 source of OOS; wear and exposed areas are major issues; 50% under-inflation to be OOS Lighting – #3 source of OOS; #1 stop and #2 turn signal Tom Bray J. J. Keller & Associates, Inc.

18. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 After a Roadside Inspection Driver can hand deliver report to equipment owner if back within 24-hours, or fax/place in mail. If vehicle passes a roadside inspection, a decal will be placed on the equipment (number, color, and cut establish month inspection took place). If violations are found, equipment owner has 15 days to correct and return the report to the issuing agency. Equipment will be tagged if found to be Out-Of-Service. Driver/vehicle cannot operate until issue corrected. Violating an OOS order carries severe penalties! Equipment owner maintains a copy of the inspection for 12 months Report data is loaded into SAFETYNET and MCMIS by officer Tom Bray J. J. Keller & Associates, Inc.

19. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Inspection Program: Roadside Data Inspection Program: Roadside Data SMS Results (percentiles) SMS Results (percentiles) Investigation Results (serious violations) Investigation Results (serious violations) BASICs Unsafe Driving Fatigued (HOS) Driver Fitness Controlled Substances/Alcohol Vehicle Maintenance Cargo Related Crash BASICs Unsafe Driving Fatigued (HOS) Driver Fitness Controlled Substances/Alcohol Vehicle Maintenance Cargo Related Crash ISS at Roadside Inspect Optional Pass ISS at Roadside Inspect Optional Pass ISS, Roadside Data, and BASICs Tom Bray J. J. Keller & Associates, Inc.

20. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Tom Moore, CTP Vice President of Education National Private Truck Council

21. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Performance-Based Inspection Program ROI Vehicle Repairs: $1 @ in-gate, $10 @ out-gate, $100 on the road Typical CVSA Out-Of-Service Order for vehicle defects lasts 8.6 hours – Missed delivery, repairs, towing, re-dispatch, driver wages, fines, violations Shippers becoming sensitive to carrier CSA scores – Inserting safety performance metrics in future contracts, lost loads Good drivers becoming more selective to the score of their carrier employers Insurance underwriters paying closer attention Tom Moore National Private Truck Council

22. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 “Systematically Inspect, Repair and Maintain” §396.3 – “Every motor carrier and intermodal equipment provider must systematically inspect, repair, and maintain or cause to be systematically inspected, repaired, and maintained, all motor vehicles and intermodal equipment subject to their control” §396.17 – Periodic Inspection Requirement –Minimum criteria set forth in Appendix G –At least once a year, but is that often enough? §396.19 & 25 – Inspector Qualifications –What are they? –Carrier must have documentation for all internal staff and external vendors and their maintenance staff that work on your equipment §396. 21 – Period Inspection Recordkeeping Requirements Tom Moore National Private Truck Council

23. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Inspector Qualifications Critical To High Quality, Uniform Inspections Sourcing, recruiting, screening candidates Pre-requisites for truck familiarity and operations, regulations and inspection procedures Classroom and hands-on training Proctored test to confirm knowledge Inspector certification Continuing education and re-certification Inspection alerts and bulletins Two-person inspection teams for quality control, safety and redundancy Tom Moore National Private Truck Council

24. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Prioritize Defects to Guide Maintenance & Repair System, subsystem, component breakdown with predetermined defects Brake stroke, tread depth measurements ATA VMRS coding, digital photo, comments CVSA OOS Criteria Capture diagnostics codes from J-Bus/ECM Recall for re-inspection Tom Moore National Private Truck Council

25. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 How to Reduce Violations During Roadside Inspections Train all drivers upon hire how to pre- and post-trip inspect their units and the roadside inspection process. Expect what you can inspect. Cross reference MCMIS data with DVIR’s, HOS and roadside inspection documents. Present CSA SMS data to drivers, technicians and managers. Audit DVIR’s to make sure service department is repairing defects and placing units back into service. Provide drivers with repair kits and teach them how to use them Tom Moore National Private Truck Council

26. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Larry Cook, CTP Sr. Mgr., DSD Fleet Safety & Compliance Kellogg Company

27. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Kellogg Fleet Operations Larry Cook Kellogg Company Fleet consists of :  800 Power Units  1,200 Trailers  1,200 CDL Drivers  42 Distribution Centers  35 million miles

28. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 How Roadside Inspections are Used by FMCSA Date/Time stamp of activity Supporting document to check against yours They know the answer to the question before they ask it Larry Cook Kellogg Company

29. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Results of a Poor Pre/Post Trip Operating with defective equipment Endangering public and employee Increased CSA scores and scrutiny Subject to citation Subject to litigation Larry Cook Kellogg Company

30. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Crash Investigation Larry Cook Kellogg Company

31. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Prevention Begins Maintenance Vendor/In-house  FMCSA compliant  CSA knowledge  Mechanic qualifications and performance checks  Yearly review Larry Cook Kellogg Company

32. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Management Training Hiring CTP’s Vehicle nomenclature How to perform proper pre- and post-trip inspections Understanding the North American Standard Out-of- Service Criteria--give them the book! Larry Cook Kellogg Company

33. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Driver Training DVIR Training – Is documentation complete? Training Video – Yearly training to include on-the-job training Work with and ride along Gate Check CSA Knowledge Larry Cook Kellogg Company

34. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Company Vehicle Inspection Video In-house Our employees Our equipment Peer-to-peer instruction Minimal investment Larry Cook Kellogg Company

35. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Interventions and Coaching Build a culture of safety by engaging drivers/repair techs in the process of defect identification and hazard perception Routine training and follow-up coaching Process  Take pictures of defects  Ask drivers/maintenance techs to identify defects  If identified, ask driver/maintenance why it wasn’t noted on DVIR Larry Cook Kellogg Company

36. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Brake Lining Failure Larry Cook Kellogg Company

37. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Tread Depth and Uneven Wear Larry Cook Kellogg Company

38. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Air Hose Chafing Larry Cook Kellogg Company

39. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Improper Frame Crack Repair Larry Cook Kellogg Company

40. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Driver Gate Checks Larry Cook Kellogg Company

41. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Keys to Reducing Our CSA Score Vendor certification Management training Driver training Roadside inspection follow-up  Root cause analysis  Coaching  Ride-alongs Larry Cook Kellogg Company

42. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Larry Cook Kellogg Company Question & Answer Please submit questions to “QA” using the Questions tool Gary Petty National Private Truck Council Tom Moore National Private Truck Council Tom Bray J. J. Keller & Associates, Inc.

43. Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 550516906 Closing Remarks Checkout the archive of past topics at: http://www.jjkeller.com/nptcinfo http://www.jjkeller.com/nptcinfo  PowerPoint slides and recording up in 1 week Topics for 2012:  July 11 – Improving Fleet Productivity Through Quality and Lean Initiatives  October 3 – Effective Motor Carrier Safety Training Programs Gary Petty National Private Truck Council