1. 03 November 09 NRW Program Negeri Sembilan Experienced (Hatimuda Sendirian Berhad) 031109 NRW Program Negeri Sembilan Experienced (Hatimuda Sendirian Berhad) 031109

2. Non Revenue Water is The Difference Between Volume of System Input and Billed Authorized Consumption August 15

3. August 15 - Malaysian Context - Why High NRW Levels? Not Difficult - Boring Subject (Never Mind Attitude) No Complains – Consumers Have Sufficient Supply No Incentives and Recognition Money Spend Not for the Root of the Problem (Rehabilitation Projects Only) Insufficient Allocation Unsustainable and non Committal (No Follow Through After Project) Ineffective Monitoring System False NRW Calculations and Data Interpretations Non Committal on Commercial Losses MOST IMPORTANT : Repetitions on Wrong Doings During New Water Supply Project Implementations and Substandard Materials and Poor Quality Workmanship

4. Key Conditions for Sustainable NRW Program Key Conditions for Sustainable NRW Program Pressure to develop NRW reduction strategy to show effectiveness in managing water loss management. Commitment from key decision maker within utility. Adequate technical understanding Organization and Information System (requires long term NRW strategy to reach an economic level and constantly monitored to maintained the level) August 15

5. August 15 KEY BENEFITS OF NRW PROGRAM Improving management of water supply distribution system Improving Customer Services & Revenue Collection Improving asset management system for maintaining, operating and upgrading the network components Reduce Operational Cost & Unscheduled Interruption Implementation of Water Audit Development of long term pipe replacement programme Deferment in Capital Expenditure

6. August 15 What we cant measure we cant manage Requires Through A diagnostic approach followed by the implementations of practicable and achievable solution to Reduce and Sustain NRW levels. Holistic NRW NRW! i.Not Technically Difficult but ii.Complex ii. Reflects Efficiency iii. Effects Financial Iv. Requires Commitment Because

7. August 15 Holistic NRW Difference Between Actual Volume of System Input and Detailed Volume Measurement of Billed Authorized Consumption i. Detailed Measurement & Monitoring of High Quality Data ii. Use of Latest Technology in IT & Communication iii. Traditional NRW Approach iv. MNF Monitoring by SCADA as tool to prioritize ALC Through

8. August 15 Negeri Sembilan 6646 kilometer persegi Penduduk 925,000 Anggaran Panjang Paip : 6500km 330,000 meter pengguna - 12 % pengguna komersial- 38% penggunaan 25 Loji Rawatan Air - Kapasiti Rekabentuk : 730 mld - ( Dari 0.1 mld hingga 30.4 mld) 468 Kolam dan Tangki Air simpanan Anggaran NRW 2005= 53%

9. August 15 Perbandingan % NRW

10. August 15 Negeri Sembilan Water Supply Demand

11. August 15

12. August 15

13. Negeri Sembilan NRW Projects 1.Holistic NRW Seremban RM 14 million Completed Feb. 2008 2.Holistic NRW Seremban Service & Maintenance Contract RM 10.3 million April 2009 – Mac 2011 3.Holistic NRW Kuala Pilah / Jempol RM 25 million Feb 2008 – Feb 2010 4.Holistic NRW Port Dickson RM 15.3 million April 2009 – Mac 2011 1.Seremban NRW Program RM 43 million July 2007 – June 2010 August 15

14. August 15 PROJEK HOLISTIK NRW Seremban Kawasan Senawang meliputi: Mukim Ampangan dan sebahagian Mukim Bandar, Rasah dan Rantau

15. August 15 SEREMBAN HOLISTIC NRW PILOT PROGRAM (Project Overview)  Project Cost  Original at RM 10.5 million (USD 3.0m) for 40,000 acc.  Danish Govt. DANIDA Grant of RM 1.2 m  Budget Addition of RM 4.5 m for 62,000 acc.  Payment Terms  RM 2.5m Tied to NRW Reduction  Balance Based on Bill of Quantities  Leak Repairs at Actual Cost plus Management Fee  5% Performance Bond – Penalty if 15% NRW Reduction not achieved

16. August 15 Seremban Holistic NRW Pilot Project Guarantees15% NRW Reduction Source of supply 2 No 900 mm 58.5 km.sq 0.8% 748.1 km pipes 11% 64,385 metered Consumers 19% 55 DMZ’s 40 DMZ’s Modeled 11 Fixed Time & 9 Time Modulated PMA’s 3456 leaks detected And repaired

17. August 15 SEREMBAN HOLISTIC NRW SCOPE OF WORKS 1.GIS PIPE REGISTRATION 2.DESIGN & ESTABLISHMENT OF DMZ 3.BASELINE NRW CALCULATIONS & SETTING TARGETS 4.PRESSURE MANAGEMENT CONTROL 5.SCADA & AMR 6.LEAK DETECTION / RESERVOIR OVERFLOW & REPAIRS 7.CONSUMER METER MANAGEMENT & REPLACEMENT 8.ESTABLISHMENT OF CONTINUOUS NRW MONITORING MECHANISM. 9.ESTABLIMENT OF PIPE REPLACEMENT PROGRAM

18. August 15 1. GIS Pipe Registration

19. August 15 Cadastral Map / Satelite Image Cadastral Map (UPI of lots used as ID ) Satellite Image (as back ground map for reference)

20. August 15 Verification & Digitizing of Pipelines Black: Pilot Area Red: Hardcopy Green: AutoCAD Blue: Field

21. August 15 PIPE REGISTRATION No.Pipe Material (KM)Softcopy (KM)Field Verification (KM)Hardcopy (KM) Total Digitize Pipe (KM) 1AC66.654310.79666.654444.105 2HDPE7.19622.1437.19636.535 3MS82.46790.47682.467255.411 4UPVC0.0000.8159.73010.545 5CI0.2650.0000.2650.529 6DI0.000 7GI0.0000.9720.0000.972 8SI0.000 9No Data/Others0.000 Total156.583425.203166.313748.098

22. August 15 Satelite Image

23. August 15 Satelite Image Overlay With Cadastral Map

24. August 15 Digitizing of Pipelines & Atributes

25. August 15 Geo-coding (Geo referencing) of Consumer Accounts

26. August 15 2. DMA Design

27. August 15 External pressure loggers No reaction at the pressure, which means they are supplied from another source Internal pressure loggers Pressure drop at the same time at at P1 and P2 Zero Pressure Test (ZPT)

28. August 15 Model Building and Calibration for DMZ

29. 3. BASELINE CALCULATION Top Down NRW measurement based on actual volume of system input and detailed volume measurement of billed authorized consumption. For the purpose of establishing the present NRW level in order to put up an agreed NRW reduction target. August 15

30. 4. Pressure Management Real Loss Management Strategy for Background Losses August 15

31. August 15 Box HQ 5. SCADA – (web hosting) 5. SCADA – (web hosting) -For reduction of time & cost of operation and real time data availability-

32. August 15 SCADA & Data Hosting

33. August 15 MNF Monitoring -Prioritizing and Localizing- MNF Monitoring -Prioritizing and Localizing- High MNF detected MNF back to normal Repair works Abnormal flow

34. 6. Leak Detection & Repairs (Find and Fix) 1.ALC 1. 1.Monitoring 2. 2.Prioritizing 3. 3.Localizing 4. 4.Locating 5. 5.Pinpointing 2. Speed & Quality Repair 3.Good & Quality Material 1. 1.Monitoring August 15

35. August 15 Registration of Leak Locations Registration of Leak Locations

36. RESERVOIR OVERFLOW Contributes a significant % to overall NRW due to: –Over pumping (pumping fed reservoirs) –Faulty altitude / float valves (gravity fed reservoirs)

37. Overcome By: 1.Control of pumping operations 2.Maintenance of altitude valves or float valves (but scheduled valve maintenance inefficient and ineffective i.e.. too early or too late.) 3.Reliable and cost effective monitoring system with minimal maintenance Battery powered devices GPRS & SMS communication Web-based monitoring with SMS alert

38. August 15 7. Consumer Meter Management Customer Meter Inaccuracy 1.Meter changing program 2.More accurate meters at low flow 3.Installation procedure Unauthorized Consumption 1.Enforcements Meter Reading Errors 1.Minimize human errors 2.AMR Data Handling and Accounting Errors 1.Enhancement of CIBS softwares and hardwares

39. August 15 8. NRW Reduction & Monitoring Email Alarm Fast Detection Fast Repair

40. August 15 Seremban Inflow & Metered Consumption

41. August 15 Hue water distribution management training Seremban Billed Consumption (m3/day)

42. August 15 Seremban NRW % Development

43. August 15 Monthly Water Saved With October 2006 as Baseline Reference

44. August 15 Accumulated Water Saved during Contract Period

45. August 15 Payback Period @ RM1.18 / cu.m RM saved during project period = RM3,325,985 RM saved per month after project = RM 642,240/month Repair work and monitoring cost per month = RM 370,000/month Project Cost = RM 14,000,000.00 Payback Period= (14,000,000 – 3,325,985) / (642,240-370,000) = 39.2 months

46. August 15 Water Balance ( % )

47. August 15 ILI Comparison

48. August 15 Cadangan Masa Panjang NRW Negeri Sembilan. Pengawalan berterusan zon kawalan selepas projek siap dilaksanakan. Meningkatkan jumlah & kecekapan kakitangan bahagian NRW SAINS Meningkatkan sistem aduan dan pembaikan kebocoran. Melaksanakan program NRW untuk seluruh Negeri Sembilan bagi mencapai NRW 15% menjelang tahun 2020 seperti yang disasar oleh Kerajaan Pusat. Penekanan kapada kualiti kerja dan bahan didalam projek projek bekalan air baru

49. August 15 TERIMA KASIH