2. Name: Abdullah Mohammed Alhatmi ID:86497 Course: Quality &Assurance Name: Abdullah Mohammed Alhatmi ID:86497 Course: Quality &Assurance Start

3. Overview: My project topic is the technical support in instructional and learning technology department. In this project I want to see the level of the technical support in the learning and instructional technology department. I will assess if the department of L&IT provides the needed technical support for students or not, and what the level of support is provided. For example is the department provides the programs that students need or not also, is the department provides troubleshooting for students and the other support. So the department also ask me to help improve the situation in the I&LT department. Next Home Previous

4. My goals in this project are to assess the level of technical support in the ILT department and what the kind of support the department provides. So, in the final I hope to provide tow kind of support handle support and technical support. -Objectives - minimize the problem that teacher and students faces when they use the tools and equipment. -provide the best support for the department. Next Home Previous

5. My project topic is the technical support in instructional and learning technology department. In this project I want to see the level of the technical support in the learning and instructional technology department. I will assess if the department of L&IT provides the needed technical support for students or not, and what the level of support is provided. For example is the department provides the programs that students need or not also, is the department provides troubleshooting for students and the other support. So the department also ask me to help improve the situation in the I&LT department. Next Home Previous

6. The standards -Standards for Technical Support Provider: Provides technical support to computer users: identifies and resolves problems such that the user feels that the problem is resolved installs hardware and software in a timely manner and with minimum interruption to the user conducts all interactions with the user in a customer friendly manne Makes recommendations as to system needs: makes recommendations consistent with customer needs recommendations are consistent with departmental budget guidelines Serves as resource on technical questions: keeps updated on latest in the field and attends all training offered researches answers when not immediately knowledgeable responds in a timely manner answers questions and deals with all customers with respect and understanding always interacts with customers from a customer service perspective Next Home Previous

7. measuring the problem To analysis and describe the data for this project I will use a lot of tools such as: Observation for the data analysis and describe them by myself and observe the technical support that the department provides for the users. I will use testing tools for 50 students in the department and ask them about technical support in the department. I will apply surveys for 25 students and 15 for instructors that survey has different questions about the technical support. Next Home Previous

8. analyzed the data you collected Next Home Previous I will use the statically analysis to analyze the data which I collected it from the teachers and students (survey,testing ) and from my observations also, I will draw graphs or chart to show the final data or product.

9. recommendations The recommendations for implement the changes are: Increase the technical support people and provide person check the labs every day. Provide the handle support and technical support. Making updates for programs every time. Monitor the labs and provide the high quality computers. So, that need at least one year to monitor all the changes because we need time to find appropriates technical persons. Next Home Previous

10. stakeholders I will offer the results to the college education management and the college of education will provide these results to the university management to consider the topic. I will choose these persons because they are the high administration at the university and they are the persons who take care about the supports. Next Home Previous

11. THE END Home Previous