1. Managing Unstructured Processes with Oracle BPM: “Lessons From the Field". Irene Tiepel, vice president spir-it, the IT service provider for Dutch Judiciary

2. Dutch Judicial system Courts 11 District courts -Administrative -Civil -Criminal -Sub district sector 4 courts of appeal 3 special tribunals Supreme court Administrative criminal civil About 1,8 mio cases in 2013 Innovation goals : 2018 Simple procedure Uniform procedures for civil and administrative court Faster handling of cases Digital procedure Digital files replace the paper files Case management Access Easier access for citizens September 29, 2014Oracle BPM, Lessons from the field

3. Law case outcomes Main proces September 29, 2014Oracle BPM, Lessons from the field ACMBPM

4. Case management model September 29, 2014Oracle BPM, Lessons from the field Modelling tools: BPMN and CMMN not sufficient. Combination of mind maps and Excel worked fine Mind map labour dispute

5. Conclusion BPM and ACM: high impact on end user Tooling From character based to GUI From paper to digital files From local configuration to central configuration Process Task oriented rather than data oriented Automated steps (register case for example) Interaction rather than mailing documents Transparency in efficiency Location independent Self service Advantages Combination of BPM and ACM: flexibility, non linear processes Modelling with mind map techniques: very intuitive, good usability for end users -Internal: My Workspace -External: My Case September 29, 2014Oracle BPM, Lessons from the field