1. Quality and Social Responsibility Michelle Mason June 23, 2010

2. About the Presenter Michelle Mason Managing Director, ASQ

3. What is Social Responsibility? People and organizations –Behaving ethically –Having sensitivity toward: social cultural economic environmental issues

4. Why Be Socially Responsible? Consumers demand it Makes good business sense Produces bottom line results

5. What is the connection between quality and social responsibility?

6. 2008 ASQ Futures Study 1.Globalization 2.Social Responsibility 3.New Dimensions for Quality 4.Aging Population 5.Healthcare 6.Environmental Concern 7.21 st Century Technology

7. The Quality Connection Evolution of Social Responsibility

8. The Quality Connection Malcolm Baldrige Performance Excellence Criteria –Procedures for compliance with safety, health, and environmental standards –Mechanisms of corporate support of quality assurance activities outside the company.

9. The Quality Connection Malcolm Baldrige Performance Excellence Criteria –Governance Accountability

10. One Standard for All ISO 26000 –Implementation will be voluntary –Guidance will help define social responsibility ASQ administers the U.S. Technical Advisory Group (TAG) on Social Responsibility

11. ISO 26000 Assist organizations in addressing SR Provide practical guidance Emphasize performance results and improvement Increase confidence and satisfaction among customers and stakeholders Be consistent

12. ISO 26000 ISO 26000 is a guidance standard and not one that an organization becomes certified to, like ISO 9000 or 14000.

13. Local SR Initiatives See Video: http://www4.asq.org/qualityforlife/work- stories/using-quality-to-fight-addiction-- -video.html

14. Local Efforts What can be done locally to promote SR efforts?

15. ASQ Socially Responsible Efforts The SRO –The SRO (Socially Responsible Organization), helps the world understand how quality impacts the bottom line. Quality for Life –Seeks to share the stories of quality professionals that use their skills to positively impact the lives of others

16. More Information American Society for Quality www.asq.org/social-responsibility The SRO* www.thesro.org Quality for Life www.asq.org/qualityforlife

17. Questions?